Vusi Ndlovu
Terisa Insurance Executive Leader & Senor Client Relationships Manager
Sandton
Summary
Graduated with an MBA in strategy and leadership. An Insurance Executive and insurance strategy thinker and developer with about 30 years of demonstrated ability in delivering insurance-critical results.
Has a full accreditation to give advice on general short term insurance that includes, among others Assets All Risk insurance coverage, Cyber liability, General/Public liabilities, Directors & Officers insurance, Motor, SASRIA, Group Personal Accident as well as Commercial crime insurance products.
A strong team worker with exceptional interpersonal skills. Commercially aware, technically astute and results driven. A confident communicator with good stakeholder and interpersonal relations and has strong written and verbal communication skills. A dynamic risk management and business management professional with hands-on experience in strategy planning strategy development, risk management and risk financing. Has leadership skills that fosters a culture of innovation and strong client relationships, energized staff, leveraging skills in organizational development and change implementation to drive business success.
Overview
30
30
years of professional experience
11
11
years of post-secondary education
6
6
Languages
Work History
Terisa Insurance Executive Leader
Marsh & McLennan Group
Sandton
01.2023 - Current
- Developed and established the insurance strategy for all 26 universities and two Colleges in South Africa
- Developed aligned and relevant insurance product solutions as part of the risk mitigating plan
- Developed a framework for the implementation and monitoring of the insurance strategy covering risk management, project management, people management,
- Crafted tactical plans to enforce the strategy implementation to build credibility among clients
- Streamlined the policies and procedures to guide the implementation strategy and to keep on on track.
- Enhanced the risk management framework to identify and measure insurable risks through risk surveys.
- Reduced operational costs by optimizing resource allocation and introducing cost-effective solutions across various departments.
- Enhanced company productivity by implementing efficient project management strategies and streamlining business processes.
- Developed a framework to implement and monitor the risk improvement requirements identified by the risk surveys.
- Developed a claims management and a risk transfer plan utilizing relevant insurance product solutions.
- Partnered with Risk financing team to develop the aligned risk financing strategy for the division
- Strengthened internal controls through the development of robust regulatory compliance policies.
- Drove digital transformation efforts within the organization, streamlining operations and enhancing overall efficiency levels.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Fostered a culture of innovation and continuous improvement by regularly challenging existing business practices and encouraging out-of-the-box thinking.
- Established successful partnerships with key industry players, insurers, and clients and internal stakeholders through engagement, thus strengthening the company''s market position and brand reputation.
- Diversified product offerings to meet evolving customer needs, reinforcing the company''s competitive positioning within the industry.
- Established successful partnerships with key industry players, strengthening the company''s market position and brand reputation.
- Cultivated a high-performance organizational culture through strategic alignment of goals, transparent communication channels, and consistent reinforcement of core values.
- Implemented innovative product development strategies that drove significant improvements in customer satisfaction ratings.
- Prepared annual data to determine metrics for operational performance.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Senior Client Service Executive
Marsh & McLennan Group
Sandton
06.2019 - 12.2022
- Proactive management of insurance renewal process, insurance claims processing, systems
- Mentored junior team members, fostering an environment of continuous learning and professional development.
- Provides the framework for the effective administration and management of all insurance related matters
- Design and implementation of an effective risk management/insurance program per client
- Coordination/management of risk consulting services, Mercer Marsh
- Coordination/management of risk consulting services, Mercer Marsh Benefits and related consultancy services
- Developed and maintained strong relationships with key clients, ensuring long-term business partnerships.
- Identified areas for improvement within the department''s operations, implementing changes that boosted productivity levels significantly.
- Managed a diverse portfolio of accounts, maintaining a high level of organization and prioritizing tasks effectively.
- Conducted regular performance reviews, consistently meeting or exceeding established goals and objectives.
- Coordinated with other departments to develop marketing campaigns aimed at increasing brand awareness among target audiences.
- Streamlined communication processes for improved client interactions, resulting in increased retention rates.
- Enhanced client satisfaction by delivering tailored solutions and providing exceptional customer service.
- Collaborated with cross-functional teams to address client needs promptly and efficiently.
- Spearheaded efforts to improve internal workflows and procedures through innovative thinking and problem-solving abilities.
- Utilized data-driven decision-making skills to identify trends in customer feedback leading to actionable improvements in service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Manager of Business Development
Umnotho Consulting (Brokerage & Insurance Academy)
Durban
04.2016 - 05.2019
- Regularly reported progress updates and key performance indicators to executive leadership, providing valuable insights into overall company growth and sales trends.
- Led cross-functional teams in the development and execution of marketing initiatives that resulted in increased brand awareness and customer engagement.
- Delivered comprehensive sales presentations to potential clients, showcasing the company''s unique value proposition and competitive advantages.
- anaged to develop 10 sales agents and deployed them into real broker environments
- Championed a customer-centric culture within the business development team, continuously seeking opportunities for improvement in both internal operations and external client interactions.
- Streamlined internal processes to increase operational efficiency within the business development department.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Increased revenue by identifying and securing new business opportunities for the company.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Head of Insurance Business
Ithala SOC Limited
06.2015 - 03.2016
- Established an insurance distribution capacity and capability and created a platform for future growth
- Developed business strategy development, implementation and monitoring models
- Craft alternative product strategy and alternative implementation models
- Spearheaded product development initiatives, ensuring alignment with current market demand and future growth potential.
- Increased sales by 30% from the previous year through direct sales and call centre referrals
- Secured strategic partnerships for increased revenue generation and market penetration.
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Pro-active management of all insurance related matters including sales plans, risk management, sales, risk management and compliance, claims processes & call centre
- Reestablish Ithala SOC Limited insurance business and position it for growth in the future
- Liaises with Legal to ensure that insurance agreements are appropriately reviewed
- Develop the National Contact Centre strategy and Operating model (sales, admin, claims, quality assurance, training)
- Provide insurance training and development to various stakeholders to ensure proper engagement on insurance matters
- Craft alternative product strategy and alternative implementation models
- Develop alternative products and distribution channels:
- Manage the sales performance and activities of the entire business unit
Head of Short Term Insurance
Samlam Limited
Pretoria
02.2014 - 05.2015
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Setting up and grow a short term insurance division at Sanlam.
- Develop a sales and marketing strategy for the division
- Set up and implements business distribution strategies and sales plans
- Create synergies between all divisions within the company, Marketing, IT, Compliance, Risk division to facilitate sale
- Develop and communicate training and development needs for the sales team and create succession planning
- Ensure staff development and training
- Craft alternative product strategy and alternative implementation and distribution models and channels
- Manage the sales performance and activities of the entire business unit
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Develop a business operating model for the New Markets division
- Fulfill the role of Key Individual and Representative for the division
- Source an agile and flexible insurance operating system for the to ensure efficient running of the business
General Manger, New Markets & Business Development
Old Mutual Insure
09.2009 - 04.2013
- Conducted market research to identify new opportunities for business expansion and diversification.
- Developed comprehensive business plans to drive company growth and achieve long-term objectives.
- Monitored industry trends to proactively adjust business strategies for sustained competitive advantage.
- Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.
- Enhanced sales team performance through effective coaching, mentoring, and targeted training initiatives.
- Streamlined sales processes, resulting in improved efficiency and higher conversion rates.
- Analyzed competitor strategies to develop countermeasures that ensured continued market dominance.
- Optimized pricing models for maximum profitability without compromising on customer value perception.
- Guided team members towards professional growth through personalized career development plans aimed at nurturing their skills and talents.
- Spearheaded product development initiatives, ensuring alignment with current market demand and future growth potential.
- Secured strategic partnerships for increased revenue generation and market penetration.
- Forged strong relationships with clients, fostering loyalty and encouraging repeat business.
- Collaborated with cross-functional teams to ensure seamless delivery of products or services, enhancing customer satisfaction levels.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Operations Head
Alexander Forbes Financial Services
06.2006 - 08.2008
- Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results.
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Negotiated contracts with service providers, ensuring competitive pricing and favorable terms for the organization.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Established quality customer relationships through consistent delivery on commitments.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Cultivated a high-performance work environment by setting clear expectations and fostering open communication among employees.
- Collaborated with executives to develop and execute strategic business plans.
- Streamlined operations by implementing efficient processes and policies, resulting in improved productivity and reduced costs.
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management.
- Determined and initiated strategic business for quality control purposes, to boost delivery times and achieve cost-effectiveness.
- Supervised operational processes and procedures for sales, supply chain management, distribution and resourcing.
- Boosted productivity and verified early completion dates by eliminating production bottlenecks.
- Oversaw supply chain management, effectively reducing lead times while maintaining high levels of product quality.
- Analyzed performance metrics and identified key areas for improvement, leading to optimized processes across the organization.
- Managed budgets with accuracy, consistently staying within allocated funds without sacrificing operational goals or objectives.
- Implemented cutting-edge technologies to optimize workflow efficiency and enhance overall operational performance.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Launched staff engagement, and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic members and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Regional General Manager
Liberty Life
08.2004 - 06.2006
- Negotiated contracts with vendors and suppliers, securing favorable terms for the company.
- Collaborated closely with marketing teams to develop targeted campaigns that drove customer acquisition within the region.
- Improved regional sales performance by developing and implementing strategic business plans.
- Oversaw budget management and financial planning, ensuring fiscal responsibility throughout the region.
- Managed a team of area managers, resulting in increased efficiency and productivity across the region.
- Mentored area managers on best practices for team leadership and motivation, contributing to a positive work environment throughout the region.
- Promoted a customer-centric approach within the region to ensure consistent delivery of exceptional service experiences.
- Developed relationships with key stakeholders, enhancing brand visibility and expanding market reach.
- Spearheaded cross-functional projects that addressed key organizational challenges or opportunities for growth within the region.
- Implemented quality control measures that ensured adherence to company standards across all aspects of regional operations.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Wealth Manager
Sanlam Insurance
05.2003 - 07.2004
- Delivered exceptional client service through prompt communication, proactive problem-solving, and a commitment to always putting the client''s interests first.
- Managed a diverse portfolio of high-net-worth clients, ensuring optimal asset allocation and risk management.
- Increased client satisfaction by providing personalized wealth management solutions and tailored financial strategies.
- Provided ongoing portfolio monitoring services to ensure alignment of investments with changing market conditions or changes in client''s circumstances.
- Designed custom-tailored portfolios based on individual client needs, risk tolerance levels, time horizons, financial objectives.
- Developed comprehensive financial plans for clients, including investment strategy, retirement planning, and estate planning.
- Assisted clients with multi-generational wealth transfer by creating customized estate plans that minimized tax liability while maintaining family harmony.
- Cultivated strong relationships with clients through regular communication and in-person meetings to review progress toward financial goals.
- Streamlined internal processes within the wealth management team to improve efficiency and enhance client service delivery.
- Developed strong relationships with external product providers and investment managers to ensure access to best-in-class investment solutions for clients.
- Conducted thorough analyses of market trends and economic indicators to inform investment recommendations.
- Negotiated favorable terms on behalf of clients in complex transactions involving real estate, private equity, and other alternative investments.
- Assisted clients with navigating complex financial situations such as divorce, career changes or business sales, and provided guidance on the appropriate strategies to protect their wealth.
- Created financial models to analyze and evaluate investment strategies.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Helped clients make informed decisions about financial future.
Branch Manager
Liberty Life
01.2002 - 04.2003
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
- Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
- Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.
- Spearheaded community outreach programs, reinforcing branch's commitment to social responsibility and building community ties.
- Created financial dashboards to provide insights into key performance indicators.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Conducted financial due diligence on potential investments and acquisitions.
- Utilized financial software to prepare consolidated financial statements.
Sales Manager
Old Mutual South Africa
01.1996 - 12.2001
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Expanded market share by identifying and penetrating untapped markets.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Prepared sales presentations for clients showing success and credibility of products.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Educator
Department Of Education
Ermelo
01.1990 - 12.1996
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Created and implemented assessments to measure student progress.
- Built relationships and communicated with parents to provide best learning environment for children.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Developed and implemented engaging lesson plans to keep learner attention.
- Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
- Collaborated with adults and children to provide safe and educational experience.
- Coordinated with special education staff to ensure accommodations were effectively implemented for students with IEPs.
- Guided students in setting and achieving personal and academic goals.
- Designed and executed project-based learning units, connecting classroom learning to real-world scenarios.
- Integrated feedback from students and parents to continuously improve teaching methods and classroom management techniques.
- Created and developed lesson plans to meet students' academic needs.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Developed and implemented classroom routines to address varying student needs.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Adapted teaching methods and materials to meet students' varying needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
Education
MBA - Strategy & Management
Management College of South Africa
Durban, South Africa 02.2009 - 12.2011
Associate of Arts - Post Garaduate - Short Term Insurance Certificate
UNISA
Pretoria, South Africa 01.2011 - 12.2011
Associate of Arts - Regulatory Examinations 5 For Representatives
Financial Planning Institute
Pretoria, South Africa 01.2010 - 06.2010
Associate of Arts - Regulatory Examinations 1 For Key Individuals
Financial Planning Institute
Pretoria, South Africa 07.2010 - 11.2010
Associate of Arts - Post Graduate Diploma - Management Studies
Management College of South Africa
Durban, South Africa 01.2007 - 11.2006
Bachelor of Arts - Degree in Education
UNISA
Pretoria, South Africa 01.1992 - 11.1995
Associate of Arts - Teachers Diploma -Education
Teachers Diploma
Nelspruit, South Africa 01.1987 - 11.1989
Skills
Insurance strategic planning, development & monitoring
Accomplishments
- Established the New Markets division at OMI
- Developed a broker channel of 62 brokers earmarked for new markets
- Collaborated with team of 12 in the development of Ithala SOC Limited insurance strategy.
Affiliations
1. iisa - Fellow of the Insurance Institute of South Africa
2. IRMSA - Associate Member of the Institute of Risk management South Africa
3. URMIA - Associate Member University Risk Management & Insurance Association
Timeline
Terisa Insurance Executive Leader
Marsh & McLennan Group
01.2023 - Current
Senior Client Service Executive
Marsh & McLennan Group
06.2019 - 12.2022
Manager of Business Development
Umnotho Consulting (Brokerage & Insurance Academy)
04.2016 - 05.2019
Head of Insurance Business
Ithala SOC Limited
06.2015 - 03.2016
Head of Short Term Insurance
Samlam Limited
02.2014 - 05.2015
Associate of Arts - Post Garaduate - Short Term Insurance Certificate
UNISA
01.2011 - 12.2011
Associate of Arts - Regulatory Examinations 1 For Key Individuals
Financial Planning Institute
07.2010 - 11.2010
Associate of Arts - Regulatory Examinations 5 For Representatives
Financial Planning Institute
01.2010 - 06.2010
General Manger, New Markets & Business Development
Old Mutual Insure
09.2009 - 04.2013
MBA - Strategy & Management
Management College of South Africa
02.2009 - 12.2011
Associate of Arts - Post Graduate Diploma - Management Studies
Management College of South Africa
01.2007 - 11.2006
Operations Head
Alexander Forbes Financial Services
06.2006 - 08.2008
Regional General Manager
Liberty Life
08.2004 - 06.2006
Wealth Manager
Sanlam Insurance
05.2003 - 07.2004
Branch Manager
Liberty Life
01.2002 - 04.2003
Sales Manager
Old Mutual South Africa
01.1996 - 12.2001
Bachelor of Arts - Degree in Education
UNISA
01.1992 - 11.1995
Educator
Department Of Education
01.1990 - 12.1996
Associate of Arts - Teachers Diploma -Education
Teachers Diploma
01.1987 - 11.1989
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