Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Hi, I’m
Vumile Mncwango
Team Lead - Network Operations and Support
Johannesburg, Naturena
Summary
Overview
19
years of professional experience
Work History
Standard Bank Of South AfricaJohannesburg
Team Lead - Network Support Operation
01.2019 - Current
Job overview
- Attend Infrastructure CAB meeting
- Ensure that all incidents assigned and being actioned
- Ensure that all problem tickets are followed up, updated and closed correctly,
- Open problem tickets for all critical and high incidents,
- Check Telegram infrastructure groups for any reported incidents
- Attend all P1 and P2 Crisis conference calls,
- Attend all operational weekly vendor meetings to raise new and ongoing issues,
- Assign Cisco Managed Services cases to engineers,
- Ensure that all past implemented changes are closed,
- Escalate to ISP and Vendors with regards to incidents related to them,
- Coached team members in techniques necessary to complete job tasks
Standard Bank: Global Technology Infrastructure: Network Operations SupportJohannesburg
Senior Network Engineer - Network Operation Support
09.2012 - 12.2018
Job overview
- Network Management Incident and problem management Provide 3rd Level Support Facilitate 4th Level Support with suppliers & vendors, i.e MTN, Telkom and Dimension Data Performance optimization Representing at various Change Advisory Boards for Change approval Network support to the Africa Infrastructure
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Maintained and expanded vendor relationships through amicable and beneficial interactions with network carriers and partners.
- Troubleshot complex multi-vendor network service provider issues.
Standard Bank of South Africa: Africa Division
Network Specialist - Deployment and Support
09.2009 - 09.2012
Job overview
- Design and deploy network infrastructure according to standards to countries Provide 3rd Level Support Facilitate 4th Level Support with suppliers & vendors Action audit findings Software and hardware network maintenance/upgrades Performance optimization and network security Network Management Incident and problem management Representing at various Change Advisory Boards for Change approval
- Identified and immediately resolved issues with network devices
- Upgraded network software and hardware for optimized performance
- Upgraded and expanded network systems and components
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users
Standard Bank of South Africa
Network Engineer
03.2007 - 09.2009
Job overview
- 1st Level Support Attend ATM meetings Escalate to Telkom Management for outstanding faults
- Achieve overall system availability
- Resolve all Remedy calls within SLA MTTR
- Adherence to all change procedures for all planned and emergency changes
- Support of AV/VC throughout the building
- Ensure that th non-bank environment is fully supported
- Ensure that the PIX firewall environment is fully supported.
- Troubleshot complex multi-vendor network service provider issues
- Managed, tracked, and coordinated problem resolution and escalation processes
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
Standard Bank of South Africa
Network Operator - Shifts
07.2005 - 03.2007
Job overview
- Provide first level support for ACC (ATM Control Centre) and both BDS (Branches) and Microswap help desks, Monitoring and management of DFM, E-health, ROSE, NEWBRIGDE, SENTECH, SASWITCH, etc Telkom management (Telkom calls and updates) Stanbic Africa Support, Executive Floor Video Conference room checks, Network Command Centre Check List and Network Command Centre incidents and e-mail management.
- Follow up on network downtimes with field technicians
- Assisted IT staff on troubleshooting issues and closing calls
- Reviewed, investigated and resolved escalated network issues
Standard Bank South Africa
Graduate Trainee
01.2005 - 07.2005
Job overview
- Employed as a graduate trainee for six months as part of the Standard Bank Graduate Development Programme.
- Rotation at a local Standard Bank branch to gain knowledge of how a branch works.
- Worked in various departments to gain hands-on experience
Education
Phumzuzulu High SchoolNongoma, KZN, South Africa
University Overview
- Highest Grade Passed: Matric
- Subjects: English, Zulu, Business Economics, Economics, Accounting and Mathematics
University of ZululandKwaDlangezwa, KZN, South Africa
Bachelor of Commerce from Information Technology
University Overview
Morvest Business Group
University Overview
ITIL Foundation
Torque ITJohannesbug
CCNA, CCNP (Cisco Enterprise Network Core )
University Overview
AWS Online Study Johannesburg, South Africa
from AWS Cloud Practioner Exam
University Overview
Skills
Network Operations Support
undefinedCandidate
Candidate
Vumile MncwangoCareer Overview
Career Overview
- Standard Bank South Africa, Graduate Trainee, 01/01/05, 07/01/05, Employed as a graduate trainee for six months as part of the Standard Bank Graduate Development Programme.
- Standard Bank of South Africa, Network Operator - Shifts, 07/01/05, 03/01/07, Provide first level support for ACC (ATM Control Centre) and both BDS (Branches) and Microswap help desks, Monitoring and management of DFM, E-health, ROSE, NEWBRIGDE, SENTECH, SASWITCH, etc Telkom management (Telkom calls and updates) Stanbic Africa Support, Executive Floor Video Conference room checks, Network Command Centre Check List and Network Command Centre incidents and e-mail management.
- Standard Bank of South Africa, Network Engineer, 03/01/07, 09/01/09, 1st Level Support Attend ATM meetings Escalate to Telkom Management for outstanding faults. Achieve overall system availability. Resolve all Remedy calls within SLA MTTR. Adherence to all change procedures for all planned and emergency changes. Support of AV/VC throughout the building. Ensure that the non-bank environment is fully supported. Ensure that the PIX firewall environment is fully supported.
- Standard Bank of South Africa: Africa Division, Network Specialist - Deployment and Support, 09/01/09, 09/01/12, Design and deploy network infrastructure according to standards to countries Provide 3rd Level Support Facilitate 4th Level Support with suppliers & vendors Action audit findings Software and hardware network maintenance/upgrades Performance optimization and network security Network Management Incident and problem management Representing at various Change Advisory Boards for Change approval
- Standard Bank: Global Technology Infrastructure: Network Operations Support, Senior Network Engineer - Network Operation Support, 09/01/12, Present, Network Management Incident and problem management Provide 3rd Level Support Facilitate 4th Level Support with suppliers & vendors, i.e MTN, Telkom and Dimension Data Performance optimization Representing at various Change Advisory Boards for Change approval Network support to the Africa Infrastructure
References
References
- Miss Keitumetse Moerane, Senior Manager - Networks, +27 78 804 8030
- Mr Lawrence Lunga Jawe, Senior Manager, +27 11 631 9347, +27 83 285 6590
Timeline
Team Lead - Network Support Operation
Standard Bank Of South Africa
01.2019 - Current
Senior Network Engineer - Network Operation Support
Standard Bank: Global Technology Infrastructure: Network Operations Support
09.2012 - 12.2018
Network Specialist - Deployment and Support
Standard Bank of South Africa: Africa Division
09.2009 - 09.2012
Network Engineer
Standard Bank of South Africa
03.2007 - 09.2009
Network Operator - Shifts
Standard Bank of South Africa
07.2005 - 03.2007
Graduate Trainee
Standard Bank South Africa
01.2005 - 07.2005
Phumzuzulu High School
University of Zululand
Bachelor of Commerce from Information Technology
Morvest Business Group
Torque IT
CCNA, CCNP (Cisco Enterprise Network Core )
AWS Online Study
from AWS Cloud Practioner Exam
Similar Profiles
Durand KoopersamyDurand Koopersamy
Manager, Operations Analysis at Standard Bank of South AfricaManager, Operations Analysis at Standard Bank of South Africa
Minette Van StadenMinette Van Staden
Universal Banker at Standard Bank of South AfricaUniversal Banker at Standard Bank of South Africa
Christopher Mkhululi MndayiChristopher Mkhululi Mndayi
Business Banker at Standard Bank of South AfricaBusiness Banker at Standard Bank of South Africa