Vumani Tshangisa Mangali

• Assess Customer Quality of Service (QoS)/ Service Level Agreement (SLA) Performance
• Report Customer QoS Performance
• Create Customer QoS Performance Degradation Report
• Track and Manage Customer QoS Performance Resolution
• Close Customer QoS Performance Degradation Report
• Compile the monthly fault report that details all the faults that have been reported by the customer or have been identified through monitoring the network-by-network services.
• Initiate provisioning projects and oversee the entire provisioning phase.
• Attend customer meetings regarding customer requirements and technical solutions.
• Arrange for the recovery of MTC-owned equipment from customer premises, where applicable, when a service is terminated
• General Manager: Business Development
• Tel: 011 980 0917
• Mobile: 064 665 3111
• Darion.williams@mtc.joburg.org.za

• Broadband strategy and project plan
• Develop project plans to enable the commencement and completion of projects within specified project requirements for the unit, including the allocation, scheduling, monitoring, and control of resources.
• Maintain administration of projects as per the defined project management methodology and report on critical milestones to the unit.
• Stakeholder management and communicate effectively with internal and external business executives
• ICT strategic planning and mapping
• Assist management and contribute to the concept development, design, implementation, and support of ICT projects
• Manages project budget where applicable
• Monitor and manage the performance of all dependencies
• Manages day-to-day operational aspects of a project and scope
• Review deliverables prepared before passing them to the unit manager
• Mr. Zolani Matebese
• City of Johannesburg:Head Of Broadband Network
• Mobile: 082 389 2204
• Email:zolani.matebebe@gmail.co.za

• Creates and executes project plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Monitor and manage the performance of all dependencies.
• Manages day-to-day operational aspects of a project and scope.
• Review deliverables prepared by the team before passing them to the Business Unit Manager.
• Effectively applies the company's Project Light methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Minimise exposure and risk on the project.
• Ensures project documents are complete, current, and stored appropriately. Manages project budget where applicable.
• Preparation of monthly reports, assisting in the preparation of documents.
• Assist with the administration of the ICT unit manager's project activities

Mr. Zolani Matebese

Deputy Director- ICT

011 358 3588 (w)

082 389 2204 (mobile)

• Facilitated ICT on A+,N+, basic electronic skills and call centre training
• To provide a platform for advocacy, public information, and planning for structures in the municipality.
• Coordinating the activities of the various institutions involved in youth matters and linking those activities to an integrated local/district youth development policy or strategy.
• To provide a stakeholder liaison and representation function on youth matters on behalf of the management at local, regional, and provincial levels.
• To assist in an appropriate strategy enabling the municipality to meet its policy commitments.
• Facilitate training of young people on Basic computers and life skills programs, to assist young people with skills-related developmental challenges.
• Contact centre project manager on behalf of the City of Johannesburg.
• Training of trainers and provision of support to trainers.
• Mr Wandile Zwane, Human Development Directorate –
• 011 407 6198 (w) 082 559 3799 (m)

• Networking and company profiling
• Events and Logistics management
• Client-oriented and customer-focused. Analytical thinking and problem-solving.
• Initiative, energy, cooperativeness, and work scheduling.
• Ms. P. Ntsangani, Executive Account Manager
• 011 862 5666 (w)
• 0733874360 (m)

• Technical installations of wireless modems for data transmission, including network cabling. Technical support service rendered regarding:
• Installation of wireless (GPRS/GSM) modem
• Connectivity and setup of parameters on terminals connected to the modem.
• Measuring quantity of data and transmission (Ensure effective and efficient communication)
• Understanding of different terminal data connections and their requirements.
• Wireless data transmission service
• Geritt Erasmus (Director)
• 082 463 1392

• Service and Repairs rendered to:
• Industrial Fans and De-humidifies
• Knowledge gained on AC and DC motors and their windings. Trained staff on basic Electronics and installation of power supply. Attend to water floods and building restoration.
• Sidwell Moefokeng
• Head of Technical
• 082 339 9621

• Service rendered regarding:
• Hardware and Software installations
• Services and Repairs
• Fault-finding
• LAN and WAN Networking
• Peter Ngauwama
• Tel:011 435 4401
• 082 641 6312

• Services rendered included:
• Service and maintenance on mobile AMX X-ray, ID cameras, 3-phase high voltage bucky–room, and X-ray photo processors.
• Administration attending to tender briefings and liaising with clients.
• Mr. Simon Letswalo
• Tel: 012 327 1655
• 082 379 0584