Vuledzani Frangelinah Mauhetha
NATURENA EXT 26,SA
Summary
Accomplished sales professional with extensive expertise in direct and channel sales, adept at managing the entire sales cycle from lead generation to closing. Demonstrates proficiency in using email platforms like Outlook and Gmail for effective communication, alongside a strong focus on customer satisfaction and relationship management. Skilled in executing email campaigns, creating compelling sales presentations, and structuring competitive pricing strategies. Proven track record of achieving targets through active listening and effective client service. Fluent in multiple languages, enhancing communication with diverse clientele. Committed to continuous improvement in sales reporting and contract management, with a keen eye for retail marketing and merchandising excellence.
Skilled Sales Representative well-versed in sales, customer service and management. Demonstrated track record of success in generating new revenue streams while building customer loyalty and retention.
Experienced sales professional focused on driving revenue and building strong customer relationships. Consistently exceed sales targets through strategic planning, persuasive communication, and market analysis. Skilled in identifying client needs and delivering tailored solutions.
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Sales representative
KOLORWORLD PACKAGING
GAUTENG, SOUTH AFRICA
2025.03 - Current
- Educated customers about product features and benefits, driving informed purchasing decisions.
- Maintained thorough records of all sales activities to ensure transparency.
- Streamlined order processing system for faster delivery times.
- Identified potential leads, resulting in improved sales performance.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Participated in team-building activities, promoting a harmonious work environment.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Sales representative
ANKOT PLASTIC
JOHANESSBURG, SOUTH AFRIKA
2022.06 - 2025.03
- Enhanced brand visibility by participating in trade shows and conferences.
- Identified potential leads, resulting in improved sales performance.
- Regularly updated professional knowledge through workshops and seminars for enhanced performance.
- Optimised sales presentations using persuasive communication techniques.
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Participated in team-building activities, promoting a harmonious work environment.
- Provided after-sales support, enhancing customer satisfaction and loyalty.
- Built lasting relationships with clients through customer service interactions.
Administrator
ANKOT PLASTICS
Johannesburg, SOUTH AFRIKA
2016.01 - 2022.06
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.
- Facilitated internal communications with clear and concise memos and bulletins.
- Increased efficiency of document retrieval with a well-organised filing system.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Organised important company meetings, leading to improved communication across departments.
Call centre agent
KRB LAW FIRM
Johannesburg, SOUTH AFRICA
2013.04 - 2015.12
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Increased client trust by providing accurate product information.
- Provided technical support for customer issues, demonstrating problem-solving skills.
- Streamlined communication with customers to understand needs better.
- Documented all phone interactions for record keeping and quality control purposes.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Managed high volume of inbound calls, ensuring swift response times.
- Assisted in training new staff members, fostering a supportive work environment.
Call centre agent
SHAPIRO SHAIK DEFRIES AND ASSOCIATION
Johannesburg, SOUTH AFRICA
2012.01 - 2013.04
- Enabled efficient follow-up by accurately recording customer requirements and details in [Software].
- Built positive customer rapport through friendly, professional communication.
- Maintained up-to-date client records in database systems.
- Logged customer communications for complete service records.
- Improved customer satisfaction ratings through responsive query resolution.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Operated switchboard systems successfully to manage high call volumes.
Education
Grade 12 Certificate - COMECIALS STREAM
NNGWENI HIGH SCHOOL
SOUTH AFRICA 2001.01 - 2005.12
Certificate of Higher Education - Office Computer Certificate
frican College of Learning
GAUTENG 2008.01 - 2008.12
Certificate - Call Centre
Mass Computer Training College
GAUTENG 2010.01 - 2010.12
Skills
- Using email platforms like Outlook or Gmail for professional communication
- Sales cycle understanding
- Direct and channel sales
- Email campaigns execution
- Time management efficiency
- Customer satisfaction focus
- Fluency in multiple languages
- Sales reporting capabilities
- Presentation excellence
- Sales presentations creation
- Price structuring
- Active listening in sales
- Target achievement
- Sales reporting proficiency
- Contract drafting and review
- Retail marketing
- Customer Service
- Product demonstrations
- Account management
- Order processing
- Staff training
- Marketing
- Trustworthiness
- Customer contract management
- On-site product demonstrations
- Sales closing
- Merchandising and display management
- Client service
- Effective listening
- Inside and outside sales
- Customer relationship management
- Sage expertise
- Product and service knowledge
REFERENCES
Kolorworld Packaging - Charlene Potgieter - Manager +27 11 692 3971
ANKOT Plastics Rashaad Khota - Managing Director +27 11 477 3280
Kunene Ramaphala INC Caroline Sithebe - Call Centre Supervisor +27 11 463 3888
SHAPIRO SHAIK DEFRIES AND ASSOCIATES Jerry Govender - Training and Recruitment Manager
+27 87 825 0601
KRB LAW FIRM Caroline Sithebe - Supervisor +27 11 463 3888
Timeline
Sales representative
KOLORWORLD PACKAGING
2025.03 - Current
Sales representative
ANKOT PLASTIC
2022.06 - 2025.03
Administrator
ANKOT PLASTICS
2016.01 - 2022.06
Call centre agent
KRB LAW FIRM
2013.04 - 2015.12
Call centre agent
SHAPIRO SHAIK DEFRIES AND ASSOCIATION
2012.01 - 2013.04
Certificate - Call Centre
Mass Computer Training College
2010.01 - 2010.12
Certificate of Higher Education - Office Computer Certificate
frican College of Learning
2008.01 - 2008.12
Grade 12 Certificate - COMECIALS STREAM
NNGWENI HIGH SCHOOL
2001.01 - 2005.12