Vukile Blessing Msane
Durban
Summary
Dedicated and charismatic bartending professional with 1 year of experience in the hospitality industry, boasting a proven track record of exceptional service, leadership, and commercial acumen. Promoted within 4 months of initial employment at La Parada Suncoast to a bar supervisor due to outstanding performance, demonstrating my unwavering work ethic, effective communication skills, and innate ability to inspire teamwork.
Overview
2
2
years of professional experience
Work History
Bar Supervisor
La Parada
02.2024 - Current
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
Bartender
Old tin can
06.2023 - Current
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender
Service excellence
05.2023 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waiter
Service excellence
05.2023 - Current
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Bartender
La Parada
10.2023 - 02.2024
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Built relationships with vendors to manage orders and negotiate costs.
Education
Grade 12 -
Lizwi High School
Richard’s Bay12.2019
Skills
- Upselling strategies
- Coffee preparation
- Schedule oversight
- Staff Management
- Employee Development
- Staff Scheduling
- Supply Management
- Recruitment and hiring
- Training and mentoring
- Team Leadership
- Bar Management
- Wine and liquor knowledge
- Staff Training
- Supervisory Experience
- Mixology expertise
- Sales Promotion
- Payroll Preparation
Languages
English
Bilingual or Proficient (C2)
References
Rowan Brown, Bar manager, Old Tin Can, 060 569 6021
Kyle, General Manager, Service excellence, 078 049-6026
Nicky, Company founder, Service Excellence, 082 506 6409
C.K Mnyandu, H.O.D, Lizwi high school, 073 773 0056
Kevin, Manager, LaParada, 073 798 8284
Timeline
Bar Supervisor
La Parada
02.2024 - Current
Bartender
La Parada
10.2023 - 02.2024
Bartender
Old tin can
06.2023 - Current
Bartender
Service excellence
05.2023 - Current
Waiter
Service excellence
05.2023 - Current
Grade 12 -
Lizwi High School
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