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Vuka Mbonambi
Administrator
Durban
Summary
Dynamic professional with a proven track record at Vision Risk Solutions, adept in Office Administration and Customer Service. Excelled in designing a plan comparison tool and managing renewal cycles, showcasing strong MS Office and communication skills. Achieved significant improvements in client engagement and operational efficiency, demonstrating a results-driven approach and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Personal Lines Administrator
Vision Risk Solutions
09.2023 - Current
- Prepared ROA's (Records of Advice) and Client Needs Analysis documents.
- Dispatched renewal terms and processed endorsements efficiently.
- Handled client queries and notified clients of changes in insurance terms.
- Acted as a liaison between clients, insurers, and brokers.
- Contributed to significant company initiatives such as the removal of a binder agreement.
- Designed and implemented a plan comparison tool for various insurance products.
- Managed approximately ten renewal cycles during tenure.
Trainer
CCI
02.2022 - 08.2023
- Facilitated workplace readiness and induction programs, preparing new employees for domestic and international campaigns.
- Managed administrative tasks, including reporting to stakeholders.
- Delivered an accredited course on call center management.
- Developed strong communication skills critical to effective training and stakeholder engagement.
Sales and Service/Customer Retention Specialist
CCI - Coles Insurance
06.2016 - 01.2022
- Gained foundational experience in insurance through roles in customer service, sales, and retentions.
- Successfully navigated a challenging period of price optimization, emphasizing the value of insurance over price alone.
Education
Durban High School
DurbanSkills
Office Administration
Customer Service
MS Office
Administrative Support
Recordkeeping and File Management
Documentation And Reporting
Interests
Movies
Sudoku
Timeline
Personal Lines Administrator
Vision Risk Solutions
09.2023 - Current
Trainer
CCI
02.2022 - 08.2023
Sales and Service/Customer Retention Specialist
CCI - Coles Insurance
06.2016 - 01.2022
Durban High School
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