Viyonefer Jansen
293 9th Avenue Eikendal , Cape Town
Summary
Dynamic Operations Supervisor with a proven track record at DP World (RFDC Imperial), excelling in logistics management and fostering strong customer relationships. Spearheaded operational enhancements, achieving significant efficiency improvements. Renowned for expert team training and safety oversight, ensuring compliance and reducing incident rates. Skilled in KPI tracking and performance monitoring, driving excellence in operational planning and staff supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor
DP World (RFDC Imperial)
Cape Town
08.2014 - Current
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Maintained accurate records of employee attendance and performance reviews.
- Resolved customer complaints or answered customers' questions.
- Delegated work to staff, setting priorities and goals.
- Trained new employees on operational protocols, significantly reducing onboarding time.
- Developed strong relationships with customers through excellent customer service practices.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Interpreted and explained work procedures and policies to brief staff.
- Implemented new operational procedures, resultinging an increase in process efficiency.
Education
Identifying Hazards And Managing Risks
DP World
DP World11-2024
HSE (Health & Safety) Pillars
DP World
DP World10-2024
Global Code of Ethics 2024
DP World
DP World08-2024
Corporate- Finance For Non Financial Managers
Speccon
Cape Town10-2020
Industrial Relations Development
Imperial Academy
Bellville Sacks Circle05-2018
Supervisory Development Programme
Imperial Academy
Bellville Sacks Circle01-2018
Business Administration
Metro Minds
Cape Town08-2016
Microsoft Excel Data Analysis
Bytes
05-2016
Skills
- Performance monitoring
- Safety oversight
- KPI tracking
- Team Training
- Management
- Customer relationship management
- Logistics management
- Operational planning
- Risk management
- Operations management
- Scheduling coordination
- Incident reporting
- Staff supervision
- Logistics oversight
- Root-cause analysis
- Logistics coordination
- Customer relationship development
Certification
Code 8 Drivers Licence
Languages
Afrikaans
First Language
English
Proficient (C2)
C2
Timeline
Operations Supervisor
DP World (RFDC Imperial)
08.2014 - Current
Identifying Hazards And Managing Risks
DP World
HSE (Health & Safety) Pillars
DP World
Global Code of Ethics 2024
DP World
Corporate- Finance For Non Financial Managers
Speccon
Industrial Relations Development
Imperial Academy
Supervisory Development Programme
Imperial Academy
Business Administration
Metro Minds
Microsoft Excel Data Analysis
Bytes
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