Viwe Xaso
Outbound Sales Specialist
Cape Town
Summary
Professional sales expert with strong background in outbound sales strategies and customer engagement. Demonstrates unwavering focus on team collaboration, consistently driving results and adapting to changing needs. Skilled in lead generation, CRM management, and persuasive communication, ensuring high conversion rates and client satisfaction. Reliable and flexible, fostering productive and results-oriented work environment.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Outbound Sales Specialist
AnyVan
03.2024 - Current
- Made an average of 75 calls per day resulting in conversion of 15% month to mont
- Conducted market research to stay informed on industry trends and competitor activity.
- Working closely with sales managers to set monthly targets and develop strategies for achieving goals.
- Enhanced company reputation with excellent customer service and prompt resolution of issues.
- Participated in weekly team meetings to review progress, share insights, and strategize future initiatives.
- Streamlined internal processes by collaborating with other departments like finance or operations.
- Adapted quickly to new products or services, enabling seamless integration into outbound sales efforts.
- Built strong client relationships through consistent follow-up and excellent communication skills.
- Contributed positively towards the overall workplace culture through teamwork, professional demeanor, and a focus on continuous improvement.
- Implemented CRM system to track customer interactions, resulting in improved efficiency and organization.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Made average of 75 outbound calls per day.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Implemented upselling techniques to increase revenue and move product.
Account Manager SME
Vox Telecom
01.2023 - 02.2024
- Company Overview: Effectively position Vox Telecom as being the definitive supplier of knowledge, products, solutions and services within the telecommunications industry
- Vertical and horizontal account analysis and penetration to ensure that all possible product / solution opportunities in existing and associated accounts are explored
- Presentation of a comprehensive architectural strategy plan of each account and the respective overall base
- Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
- Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
- Consistently meet set net of churn growth targets
- Constantly monitoring of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain Customer service levels
- Utilize and incorporate competencies of the “Product Specialist” and “Product Managers” to ensure that the companies required budgets are met
- Foster an atmosphere of self-study with regards to trends in the telecommunications market so as to ensure that the Company is viewed as a leader in the Telecommunications Industry
- Constantly identify and close on opportunities in an existing base of Accounts
- Effectively position Vox Telecom as being the definitive supplier of knowledge, products, solutions and services within the telecommunications industry
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Business Development Consultant
Adcorp BLU
01.2022 - 01.2023
- Sourcing of new opportunities to ensure healthy pipeline
- Network to generate business and contacts
- Actively drive business development through cold calling and attainment of a minimum of 2 appointments a week to ensure achievement of growth strategy
- Accurately document and report on all sales activity
- Growth in overall revenue and gross profit as per set targets
- Review and track competitor activity
- Understand trends and development within labour market, resourcing and applicable labour legislation
Account Manager
Metrofile (Pty) Ltd
01.2021 - 01.2022
- Take daily inbound calls and key-entered orders, faxes, back-orders and credit memos for assigned accounts and clients
- Maintain strong understanding of competitors, offerings and presence in assigned territory
- Perform frequent customer visits to maintain positive and productive relationships
- Aided senior leadership by developing sales forecasts utilizing analytics and sales representative feedback
- Secure sales by providing recommendations to promote brand effectiveness and product benefits
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements
- Retained and ensured proper handling and care of 150 existing client accounts
- Led sales process for 90 clients in the development, implementation and direction of innovative concepts and solutions
- Streamlined operational efficiencies, tracking weekly sales to develop senior leadership reports for corrective action planning
- Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
- Optimized profitability by developing a pipeline of over 68 prospects utilizing multiple research, referral and sales strategies
- Optimized sales volume by managing accounts and building rapport
Commercial Sales Representative
Enviroserv Waste Management
01.2016 - 01.2021
- Ensured monthly, quarterly and annual targets are achieved and exceeded by securing 39 new permanent clients, 54 clean-ups and won 12 tenders
- Build rapport with customers through effective communication and communication skills, ensuring positive customer experience
- Resolved customer objections and conflicts efficiently, maximizing sales opportunities
- Conveyed exceptional product and service knowledge, enhancing sales delivery and a 15% increase in monthly sales
- Maintained busy sales pipeline by effectively sourcing and qualifying potential leads, maximizing daily sales opportunities
- Actualised strategies to continuously improve customer service, brand visibility and company reputation
- Clearly explained products’ benefits and value, engaging customers in new stock whilst driving sales
- Waste assessments and route audits done on a regular basis ensuring correct product offering is sold in line with the clients’ changing needs
Branch Manager
Capitec Bank
01.2009 - 01.2013
- Analyse applicants’ financial status and credit history to determine feasibility of granting loans
- Recruited and hired 11 new talented, motivated and exceptional branch employees
- Managed a high-volume workload within a target driven environment
- Achieved sales target of R5.5 million, an average of 120 new customers monthly, audits of 80% and customer reviews of 90%
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance reviews
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Selected in an elite team of managers to become change champions and assist in upgrading the system of the bank nationwide in 05/2012
- Co-facilitate in workshops for system upgrades, provide support and feedback to learners during workshops
Customer Service Consultant
Capitec Bank
01.2003 - 01.2009
- Ensure positive customer experience and elevated brand reputation through attentive, helpful service
- Mentored junior team members through coaching to deliver outstanding service for continued customer satisfaction
- In 2004 selected as conversion champion to assist in converting customer salaries to be deposited at our bank, debit orders to be transferred and ensure their banking details are updated in our system for accurate deduction of instalments
- Selected as arrears champion to coordinate arrears follow up by managing paydays and checking credit granted as a preventative measure, follow up and rectify pay frequency and date discrepancies with customers in arrears
- Promoted to Assistant Branch Manager in 2006
Education
B-Tech - Internal Auditing
Tshwane University of Technology
Pretoria, Gauteng Province 01.1999 - 01.2001
Skills
- Acquiring new customers
- Sales forecasting
- Needs analysis
- Compliance requirements
- Revenue retention
- Sales solutions
- Sales presentations
- Strong lead development skills
- Sales reporting
- Customer relationship building
- Target achievement
Personal Information
Willing To Relocate: True
Timeline
Outbound Sales Specialist
AnyVan
03.2024 - Current
Account Manager SME
Vox Telecom
01.2023 - 02.2024
Business Development Consultant
Adcorp BLU
01.2022 - 01.2023
Account Manager
Metrofile (Pty) Ltd
01.2021 - 01.2022
Commercial Sales Representative
Enviroserv Waste Management
01.2016 - 01.2021
Branch Manager
Capitec Bank
01.2009 - 01.2013
Customer Service Consultant
Capitec Bank
01.2003 - 01.2009
B-Tech - Internal Auditing
Tshwane University of Technology
01.1999 - 01.2001
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