VIWE NXONO
Quality Assurance Technologist
RANDBURG
Summary
Experienced Quality Assurance Technologist with strong attention to detail. Dedicated to implementing and adhering to food safety management systems in factory and production operations. Extensive knowledge of risk analysis, customer service, quality systems, and conflict resolution. Proven leadership abilities, adept at problem-solving and fostering productive relationships with customers and work teams.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
Work History
Quality Assurance Technologist
Dr. Oetker
Johannesburg
05.2024 - Current
- Coordinating completion of customer complaints by the responsible department and feedback to customer care.
- Increased customer satisfaction through timely identification and resolution of product issues during the manufacturing process.
- Assisting with final product sampling for laboratory analysis and positive release for trade.
- Conducting monthly internal audits, GMP audits, supplier audits, and service provider visits.
- Removing products that don’t meet production standards and recommending strategies to improve product quality
- Regularly communicating and escalating any deviation in production processes and food safety management system
- Coordinating and participating in internal food safety and quality training of factory operators and supervisors.
- Participating in R&D factory trials for new product development.
- Managing the work activities, time & attendance of the Quality Controllers and internal cleaners.
- Coordinating and reporting on projects related to the maintenance and improvement of the food safety management system.
- Participating in cross-departmental projects and task teams to improve food safety, product quality, factory efficiency, and operational health & safety.
- Escalating food safety management system deviations to QA and operations management.
- Communicating deviations in the process and food safety management system, enforcing correction and corrective action from factory operational staff, supervisors, and managers.
- Coordinating and maintaining assigned sections of the food safety management system as assigned by the QA Manager.
- Assisting the QA Manager to present the facility and food safety management system records to auditors and inspectors.
- Established clear communication channels between QA and other departments, fostering a collaborative environment that prioritized product excellence.
- Developed robust test methods for evaluating raw materials, enabling early detection of potential issues before entering production.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed routine maintenance and calibration on testing equipment.
Quality Controller
Dr. Oetker
Johannesburg
11.2021 - 04.2024
- Conducted and documented verification checks on effectiveness of PRPs, OPRPs and CCPs including but not limited to Factory hygiene, Allergens, Maintenance, Foreign objects, Pest control, Traceability, FIFO, GMPs, Measurement equipment and Chemical concentrations.
- Conducted pre-shift and post-cleaning inspections.
- Monitored and enforced adherence to production processes, quality specifications, and document completion.
- Conducted CCP validation and verification (Manage Metal detector and X-ray Validations and verifications for Packing lines and GV meals.)
- Conducted scheduled training for operational staff.
- Conducted raw material and final product sampling and sensory evaluations.
- Initiated internal and supplier non-conformity reports, investigations and corrective actions
- Conducted customer complaint investigations, and feedback and verified corrective actions.
- Enforced Product on-hold procedures for non-conforming WIP and final product.
- Escalated quality and food safety risks to relevant supervisors and management.
- Participated in R&D, QA, Engineering, and Production trials.
- Conducted final product positive release verifications and internal communications.
- Supported receiving clerks for accept/reject decisions.
- Conducted Quality-specific checks of raw materials and packaging.
- Conducted and reported on traceability challenges
- Contributed to execution of major QA projects.
- Provided online guidance and support to operations and cleaning teams to meet and exceed quality and food safety specifications.
Quality Assurance Intern
Twizza Closed Corporation (CC)
Queenstown
03.2019 - 02.2020
- Calibrated and validated various laboratory instruments
- Conducted proper housekeeping in compliance with 5s standardizations while maintaining lab safety standards
- Received stock and performed meticulous and conscientious stocktaking
- Analyzed water and raw material, also facilitated chemical analysis and registration of samples
- Implemented Microbial culturing techniques (including media preparation, environmental sampling, spread plate, pour plate, streak plate, and Swabs), and shelf life testing
- Conducted monthly GMP audits and participated in external audits
- Ensured sensory evaluation, pathogen testing, data entry, sample received, and preparation for testing
- Validated and verified methods, analyzed final products executed corrective action on non-conforming specifications
- Complied with SHEQ, GLP, GMP, HACCP, Food safety, ILEC, SANAS, ISO 2200 and ISO17025 standards
- Generated COA, also conducted Air sampling, Swabs as well as chemical and reagents preparation
- Analyzed, recorded, and reviewed test results for accuracy maintained accurate quality control records.
- Enhanced product quality by conducting thorough testing and identifying areas for improvement.
- Facilitated knowledge sharing within the team through regular presentations about QA techniques and best practices.
Education
High School Diploma -
Ngwayibanjwa Senior Secondary School
Mthatha 01.2011 - 12.2013
Bachelor of Science - Biotechnology
Cape Peninsula University of Technology
Cape Town 01.2014 - 12.2019
Skills
Conflict Resolution
Adaptability and Flexibility
Leadership
Problem Solving
Strong planning and negotiation skills
Ability to work in a team
Excellent communication, presentation, and interpersonal skills
Decision-making and problem-solving skills
Ability to analyze quantitative data
Technical skills with lab equipment
Proficiency with computer software programs (Word, Excel, PowerPoint, Outlook)
Safety Compliance
Preferredlanguages
- IsiZulu
- IsiXhosa
- English
References
References, further Information, details, or documents will be provided with pleasure on request.
Disclaimer
I hereby give my consent to keep my CV and contact me for any future opportunities in your organization.
Personal Information
- Willing To Relocate: True
- Date of Birth: 10/12/96
- Gender: Female
- Nationality: South African
- Driving License: Code B (08)
Certification
ISO 22000:2018 / FSSC 22000 V6 - Internal Auditing
Timeline
Quality Assurance Technologist
Dr. Oetker
05.2024 - Current
Quality Controller
Dr. Oetker
11.2021 - 04.2024
Quality Assurance Intern
Twizza Closed Corporation (CC)
03.2019 - 02.2020
Bachelor of Science - Biotechnology
Cape Peninsula University of Technology
01.2014 - 12.2019
High School Diploma -
Ngwayibanjwa Senior Secondary School
01.2011 - 12.2013
ISO 22000:2018 / FSSC 22000 V6 - Internal Auditing
ISO 22000:2018 / FSSC 22000 V6 Implementation
Risk and Hazard Identification
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