VIWE HENDRICK

I have over 10 years of customer service experience. I've worked for different companies such as Teletech, Amazon,Stor-Age Property Reit and Getsmarter2U. In my previous company I worked as student advisor and my role involved on-boarding new students by connecting with them via zoom live sessions, assisting students with course content navigation, facilitating communication between professors and students as well as liaising with different departments, such as enrollments, finance and certificates team in an effort to oversee the students journey from start to finish. I've been with the company for 3 years and I have worked on the following CRM tools: Salesforce, click up, Slack, Talk Desk, five9 and Asana. I'm able to engage with customers via chat, email and telephone. I'm available to start immediately. Insightful and discerning [Job Title] committed to helping students strategically navigate educational environments. Informs students of degree requirements, academic rules and policies and responds empathetically to concerns and questions. Manages workshops to facilitate student success and cooperates with other student services and faculty to support information exchange.