Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sello Motsusi

Operational Manager
Johannesburg

Summary

Driven Operations Manager with a proven track record at The Courier Guy, leading a team of 140, enhancing operational efficiency, and fostering team collaboration. Expert in analytical problem-solving and leadership, demonstrated through significant improvements in workflow and customer relations. Achieved a notable enhancement in fleet management safety standards.

Overview

16
16
years of professional experience

Work History

Marketing Research

Quest

Field worker

Driver and Office Assistant

Eurocopter SA

Driver and Office Assistant

Operations Manager

The Courier Guy
03.2020 - Current

With the responsibility of a team of 140 people consisting of Drivers, Porters, and Assistant Operations Managers. My daily duties include:

  • Conflict resolution
  • Quality assurance
  • Operational procedure improvements
  • Structuring of delivery routes to ensure sustained workflow
  • Team building: Creating an open and professional atmosphere in the workplace facilitating cooperative and mutually beneficial relationship between staff.
  • Team management: Overseeing daily tasks for drivers, porters, and operations staff to maintain stability and ensure goals are met.
  • Reporting performance analysis for new employees and permanent staff.
  • Defining new ways to improve daily operations.
  • Customer relation: Establishing and maintaining meaningful and collaborative relations between customers and staff, making critical decisions for compensation according to company policy

Fleet Management

  • Ensuring all vehicles meet company standards through vehicle inspection and regular servicing.
  • Monthly fleet inspection to check the validity of all vehicles license disks for safety and insurance purposes.
  • Liaising with the South African Police Service regarding robberies and hijackings of fleets for insurance claims.
  • Identifying pressing issues and arranging amendments and recoveries accordingly.
  • Issuing and submission of contractor and sub-contractor documentation/ contracts.
  • Ensuring all drivers operating company vehicles have valid driver's licenses and all paperwork required.
  • Following vehicles on the car track system to ensure adherence of daily planned routes.
  • Experience in operations administration


Driver

Bid Air Cargo
07.2013 - 02.2020
  • Induction of Cargo
  • Delivery of Cargo
  • Handling of live animals
  • Handout of cargo and live animals
  • Office assistant
  • Acting Manager
  • Giving the clients quotation
  • Handling cash from clients
  • Health and Safety Representative

Achievements:

  • Health and Safety Level 6 Course


Apron Assistant

Lanseria International Airport
01.2009 - 04.2011
  • Aircraft marshaling
  • Arranging group
  • Power unit for the departing flights
  • Allocating parking for aircraft
  • Reporting hazard to aircraft

Education

N4 Management Assistant - Entrepreneurial Business Management

Oxbridge Academy
04.2001 -

No Degree - End User Technology

Damelin
04.2001 -

High School Diploma -

Mokgakala High School
Zeerust, South Africa
04.2001 -

Skills

Analytical Skills

Timeline

Operations Manager

The Courier Guy
03.2020 - Current

Driver

Bid Air Cargo
07.2013 - 02.2020

Apron Assistant

Lanseria International Airport
01.2009 - 04.2011

N4 Management Assistant - Entrepreneurial Business Management

Oxbridge Academy
04.2001 -

No Degree - End User Technology

Damelin
04.2001 -

High School Diploma -

Mokgakala High School
04.2001 -

Marketing Research

Quest

Driver and Office Assistant

Eurocopter SA
Sello MotsusiOperational Manager