Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Vish Lil Ruthan

Vish Lil Ruthan

Key Accounts Manager
Tongaat

Summary

Dynamic Key Accounts Manager with 21 years experience in the ICT industry - in both technical and sales- 18 of which I was employed by Huge Connect and offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

22
22
years of professional experience

Work History

Key Account Manager

Huge Connect
10.2017 - 05.2025
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Collaborated with sales team to identify potential upsell.
  • Account Management of existing customers and upselling to this base.
  • Worked with established and new partners to maintain existing revenue and also to create new revenue opportunities.
  • Identified new customers and successful selling.
  • Developed account/ territory selling strategies.
  • Prepared formal proposals and presented to decision makers within customer organizations.
  • Managed all steps of the selling process; coordinate complex decision-making in order to overcome objections to closure.
  • Closed new business according to targets, objectives, and plans.
  • Supported the implementation process by maintaining customer contact, answering service billing questions, and effecting a smooth and successful transition to account management post-implementation.
  • Provided accurate sales forecasts and reports to management in a timely and consistent manner.
  • Prepared proposals and bid responses.
  • Kept abreast with industry & technology changes as they develop and to maintain formal and/or informal sales/technical training.
  • Comprehensive understanding of our business and its associated industry.
  • Assisted with insight to new product development and Identify niche gaps in the market for product development opportunities and expand client base.

SENIOR TECHNICAL SUPPORT ENGINEER

HUGE CONNECT
03.2007 - 10.2017
  • Liaising with GSM operators in the region.
  • Assisted marketing with technical input at presentations to prospective clients.
  • Assisted with new developments interfacing with Connectnet terminal equipment.
  • Managed and controlled important installations and rollout projects.
  • Managed, controlled and train regional contractors.
  • Performed escalation helpdesk function and support of local customers.
  • Support and training sessions for bank consultants.
  • Special investigations and liaising with corporate customers.
  • Regional stock control.
  • Maintained Nowire customer base and office in region and performed all technical and administrative functions.
  • Worked closely with all major Banks and third parties (Arch Retail Systems, Nomad and Net1) to ensure seamless connectivity.
  • Worked closely with Ethekweni Municipality for rollout installations during the FIFA World Cup.
  • Visited problematic sites out of region (Port Elizabeth) to investigate and resolve issues when needed.
  • Testing of equipment with potential clients.
  • Attending meetings along with Sales Representative and Operations Director when in region.
  • Duties performed under Meredith Bennet (Senior Manager)
  • Represented Huge Connect in a positive and professional manner.
  • Supported Sales Executive in region.
  • Achieved company goals working with all personnel and third parties.
  • Identified problem areas of improvement for clients and assisting in creating and implementing solutions.
  • I have thorough working knowledge of all Huge Connect products and operation's operating systems.
  • Performed remedial repair activities on customer sites.
  • Performed all hardware installations including Omni installations.
  • Performed assignments as directed by Opsadmin, management and other departments.
  • Recognized situations requiring a service call Escalation and follow proper Escalation Procedures.
  • Provided accurate and unambiguous updates on outstanding jobs, timeously.
  • Validated actual problems and validated correct products to be used for service.
  • Debrief and reporting of service call for future enhancements.
  • Documented work activity and maintaining administrative paperwork.
  • Submitted of stock requisition timeously to Logistics.
  • Setup of routers/e-pads/Mikrotiks/Voip for relevant customers.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
  • Streamlined troubleshooting processes for improved issue resolution times and minimized downtime.
  • Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Collaborated with sales teams to provide pre-sales technical assistance, helping secure new business deals and increase revenue.
  • Maintained strong relationships with key clients through regular communication and personalized support strategies.
  • Served as the primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
  • Stayed current on industry trends, allowing for quick adaptation to emerging technologies and their associated challenges in supporting customers.
  • Managed multiple project timelines simultaneously, ensuring all deliverables were met within established deadlines without sacrificing quality or customer satisfaction levels.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Achieved high client retention rates through consistent delivery of excellent technical support services tailored to individual needs.

TECHNICAL SUPPORT ENGINEER

CIGI CELL (TDC)
03.2005 - 03.2007
  • Installation of Prepaid Airtime Terminals, Gidani Lotto Terminals, CGS Terminals for cheque guaranteeing and Bulk Airtime Printing Terminals.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Met with team personnel to share details of discovered issues and recurrent customer complaints.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Streamlined escalation process, ensuring that complex issues were promptly addressed by appropriate specialist.
  • Fostered team-oriented environment, encouraging collaboration and knowledge sharing to improve overall service quality.
  • Enhanced user experience by resolving complex software issues swiftly.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

TECHNICIAN

COPIERMAN KZN
01.2003 - 01.2005
  • Repairing and maintenance of various printers
  • Building and repairing of PC work stations.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized network performance, conducting regular updates and patches to software systems.
  • Increased equipment lifespan, performing preventive maintenance and timely repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Education

Matric

Seatides Secondary School
04.2001 -

A+ PC TECHNICIANS COURSE

DYNAMIC TRAINING SOLUTIONS
01-2000

N+

IT INTELLECT
01-2006

CCNA

CTU TRAINING SOLUTIONS
01-2013

Skills

  • Windows 8

  • Windows 10

  • Windows 11

  • Android

  • IOS

  • Winbox

  • Voip

  • MS Word

  • MS Office

  • MS Excel

  • MS Outlook

  • MS Powerpoint

  • Cisco Router Configuration, Switches Management, Enterprise Network Design, Network Monitoring, Security Protocols Implementation, Project Managemen

  • Problem Solving

  • Adaptability

  • Collaboration

  • Strong Work Ethic

  • Communication and Administrative skills

  • Critical Thinking

  • Hard-working

  • Team player

  • Account Management

  • Teamwork and Collaboration

  • Customer Service

  • Client Relationship Management

  • Client Relationship Building

  • Account Servicing

  • Sales Analysis

  • Documentation And Reporting

  • Goals and performance

  • Account servicing skills

  • Customer Satisfaction

  • Goal-Oriented

  • Sales Reporting

  • Sales Meetings and Orientations

  • Upselling

  • Client meetings

  • Sales Forecasting

  • Product Training

References

References available on request.

Timeline

Key Account Manager

Huge Connect
10.2017 - 05.2025

SENIOR TECHNICAL SUPPORT ENGINEER

HUGE CONNECT
03.2007 - 10.2017

TECHNICAL SUPPORT ENGINEER

CIGI CELL (TDC)
03.2005 - 03.2007

TECHNICIAN

COPIERMAN KZN
01.2003 - 01.2005

Matric

Seatides Secondary School
04.2001 -

A+ PC TECHNICIANS COURSE

DYNAMIC TRAINING SOLUTIONS

N+

IT INTELLECT

CCNA

CTU TRAINING SOLUTIONS

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Vish Lil RuthanKey Accounts Manager