Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Virmal Ramtohul

Coromandel

Summary

Enthusiastic, ambitious and responsible individual with over 17 years of experience in the Banking Sector. Very good reputation for resolving problems and improving customer satisfaction. Ability to deliver under pressure. Result oriented and Innovative thinker. Experienced in providing training and leading Migration projects in Channel Islands and India.

Overview

20
20
years of professional experience

Work History

Senior Executive - Client Administrator

IQEQ
02.2023 - Current
  • Ensure all client's Sales Orders and Invoices are processed efficiently and promptly.
  • Respond to client queries with stipulated timeframe and adopting a client satisfaction culture.
  • Adhering to procedures and actively suggesting improvements to the order process.



Team Lead, Banking Operations & Support

The Bank of N.T Butterfield & Son Limited
10.2018 - 09.2021
  • Manage and lead the day-to-day activity within the operations
  • Building and keeping up-to-date Key Operating Procedures of processes to ensure high standards are delivered
  • Dealing with complex queries and incident reports ensuring all sorted out in a timely manner.

Associate, Banking Operations

Deutsche Bank Mauritius Limited
03.2011 - 09.2018
  • Manage and overseeing the day-to-day activities of the team within the Operations
  • Identified inefficiencies and implemented new methods to improve process by building automated tools
  • Ensure all activities are completed in line with internal standards and review as required and high quality service to Clients at a zero loss level
  • Perform regular and constant review on Key Operating Procedures to maintain robust controls over the Operations.

Banking Operations Manager

Deutsche Bank Mauritius Limited
03.2009 - 02.2011
  • Ensuring Client's transactions are processed efficiently and in a timely manner
  • Attending queries efficiently and promptly, and working on a simplified way of processing ensuring all Team Members foster a zero-loss/error & Client satisfaction culture.

Banking Operations Supervisor

Deutsche Bank Mauritius Limited
07.2007 - 02.2009
  • Verification of Money Market (MM) & Foreign Exchange (FX) transactions (Incoming Funds, Outward Payments, FX deals, Loans & Deposits) SWIFT authentication: - MT103, MT110 MT202, MT199, MT300 & MT320, MT940

Banking Operations Administrator

Deutsche Bank Mauritius Limited
09.2006 - 06.2007
  • Processing of Incoming Funds, Outward Payments, Loans & Deposits and Swift messages and scanning of days work.

Clerical Officer / Teller

Ex Mauritius Post and Cooperative Bank
03.2004 - 08.2006
  • Assist Compliance Officer in daily tasks to ensure other Business Units are adhering to internal procedures, guidelines and banking regulations
  • Assist Branch Manager in the daily monitoring and provide account services to Customers (Receiving deposits, cashing checks, issuing Savings withdrawal)

Education

ACCA, Association of Chartered Certified Accountants -

ACI Dealing Certificate, ACI Financial Markets Association -

A-Levels: Accounting and Mathematics, Saint Andrews School -

01.2003

Pitman Qualifications, Institute of Professional Educators -

01.1999

Skills

  • Proficient in Microsoft Office product (Word, Excel)
  • Fully conversant with Bankmaster, Finacle, T24, SWIFT, Alessa, Bloomberg & NetSuite
  • AML / CFT Positive attitude
  • Teamwork

Accomplishments

  • Successfully migrated the Payment Processes (Durrell payments) to Deutsche Bank Jaipur, India and provide training to a team of 10 Staffs. (07/2013)
  • Provided 3 months support to the Banking Operations in Guernsey. (05/2009)
  • Successfully migrated the Cash Operations processes (MM & FX) to Mauritius from Guernsey. (04/2008)
  • Successfully migrated the Cash Operations processes (MM & FX) to Mauritius from Jersey. (04/2007)

References

Available upon request

Timeline

Senior Executive - Client Administrator

IQEQ
02.2023 - Current

Team Lead, Banking Operations & Support

The Bank of N.T Butterfield & Son Limited
10.2018 - 09.2021

Associate, Banking Operations

Deutsche Bank Mauritius Limited
03.2011 - 09.2018

Banking Operations Manager

Deutsche Bank Mauritius Limited
03.2009 - 02.2011

Banking Operations Supervisor

Deutsche Bank Mauritius Limited
07.2007 - 02.2009

Banking Operations Administrator

Deutsche Bank Mauritius Limited
09.2006 - 06.2007

Clerical Officer / Teller

Ex Mauritius Post and Cooperative Bank
03.2004 - 08.2006

ACCA, Association of Chartered Certified Accountants -

ACI Dealing Certificate, ACI Financial Markets Association -

A-Levels: Accounting and Mathematics, Saint Andrews School -

Pitman Qualifications, Institute of Professional Educators -

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Virmal Ramtohul