Virginia Siphamandla Ketwa - Receptionist - Wink Aparthotels One Thibault

Summary

Dynamic receptionist with proven expertise at Wink Aparthotels One Thibault, excelling in client relations and complaint resolution. Skilled in MS Word and Excel, I effectively managed front desk operations and enhanced customer satisfaction through proactive communication and efficient data handling. Recognized for maintaining a welcoming environment and ensuring seamless check-in/out processes.

Overview

1

year of professional experience

Work History

Receptionist

Wink Aparthotels One Thibault

01.2025 - Current

Managed front desk operations: Greeted clients daily, handled check-ins/check-outs, and maintained a professional, welcoming environment

Call & admin support: Answered multi-line phone system, directed calls and answering messages.

Customer service: Resolved client inquiries and complaints in person, via phone, and email with satisfaction.

Office admin: Managed mail,courier deliveries, ordered office supplies, maintained filing systems, and kept reception area organized

Data & billing: Captured client data accurately, processed invoices/payments through, and balanced daily cash float.

Proficient in hotel Semper, MS Word, MS Excel for reservations, guest records, reports, and admin tasks

Education

Higher Certificate - Accommodation Services

Sekhukhune Tvet College

Limpopo

12.2023

High School Diploma -

Majali Technical High School

Port St John’s

12.2020

Skills

Customer service: Front desk operations, client relations, complaint resolution, professional phone etiquette

Admin & office: MS Word, MS Excel, Semper, data entry, filing, scheduling and mail

Front office systems: reservations, check-in/out

Communication: Multi-line phone systems, email correspondence, internal coordination

Cash handling , time management, multitasking

Timeline