Virginia Mosia

● Vett and manage all new sales to deployment process, change control,
upliftments, swap out and upgrade such as Cash Connect, FNB, ABSA, FLASH
and KAZANG.
● Ensure all sales documents received are correct and have complete information
for approval and sign off.
● Conduct a credit check on all new applications.
● Arrange site inspection with 3rd Party for risk approval process for all new
applications and upgrades.
● Once application is approved, update installation tracking sheets, contact the
client and schedule a date for installation and forward an installation
confirmation letter, contract and send login clients WEBFLO login details.
● Load contract details onto the system on CCM and SAP.
● Send Job instructions to all stakeholders for installation notification including
Riggers, Engineers, Service Providers, CIT and Call
● Centre etc as well as ensure CIT collects Keys from sites after installation and
switch on.
● Scan contracts to the server.
● General filing of completed documents and update spreadsheets with the
relevant info once the site has gone live.
● Record keeping of special projects attendance of installation
● meetings and contract receipt and review.
● Ensure Technicians have all the necessary manuals and consumables.
● Liaise with Sales Executives, Client Relation Executives and
● Clients regarding missing or updating of info.
● Ensure all client contract details are kept updated and that all
changes on deals are updated.
● Update client database.
● Liaise with the Settlements Department and Reconciliation Department for any
changes that need to be done.
● Liaise with the Finance Department for billing enquiries and quotation requests.
● Add all email letters to clients and update the spreadsheets.
● Update telephone extension list.
● Carry out ad hoc projects as assigned.
● Process commissions for Business Consultants and Accounts Managers and
handover to Finance for payment.
● Arrange payments for 3rd parties for all completed installation and uplift Job
cards.
● Ensure clients receive letters to submit to their insurance companies to insure the
installed safes.

Managing Vetting Board (TRELLO BOARD)

● Conduct a credit check on all new applications.

● Vetting of New Deal pack

● Vetting of new signed COO (Change Of Ownerships, Renewal Contracts, Renewal Up/downgrade, Contract Amendments, Multi accounts Schedules, Supplier Contracts

● Allocation of accepted deal packs to the deployment Administrators

● Allocation of Technical Swop outs

Managing Daily Exception Reports

● Active Device

● BDA

● FNB

● Kazang Mapping

● Multi Account

Daily Reports

● SOC Report (Place sites on SOC)

● SOC Report (Sites on SOC and sites which needs to be removed)

● Key Collection Report

● H2H -Mapping with FNB

Weekly Reports

● FNB Weekly Report (Installs, movements, upliftment's etc)

Ad hocs task allocated by Team Leader or Manager

Deployment Administrator duties Allocation

● Arrange site inspection with 3rd Party for risk approval process for all new applications and upgrades.

● Arranging new Installations (Cash Connect Group/ ABSA / FNB)

● Arranging Upliftment's for terminated Contract Agreements

● Arranging of COO (Change of Ownerships)

● Arranging of Upgrades / Downgrades / Movements / Relocations

● Arranging Multi Accounts and Supplier Accounts loading

● Ensure technicians are informed of sites that need to be attended daily.
● Ticket auditing before dispatching to minimize nuisance calls.
● Daily updating of tickets.
● Inform NW dispatcher of call request.
● Assign calls to ensure all calls are done within SLA.
● Ensure even workload distribution for technicians.
● Ensure 2nd line technicians are aware of reallocation of calls, Nak or update
tickets.
● Provide a daily account of all sites attended at the end of each day and calls
carried over.
● Ensure all tickets are updated, closed and paperwork is received.
● Make appointments with all clients, new installations, replacements, upliftments
and technical.
● Update tickets with appointment information and technician to be informed.
● Ensure replacement terminal is settled by technician onsite.
● Notify Fiserv admin of upliftments for closure on systems daily.
● Provide timeous and accurate callout information to technicians.
● Escalate delays in call attendance to supervisor.
● Monitor transactions on terminals on my EFTPOS SYSTEM, when
● tickets are logged for declining or terminal not transacting.
● Check tickets daily for SLA adherence and attendance.
● Compile and distribute daily dispatch emails.
● Daily monitoring and updating of the Nils.
● Escalate 7days and older Nils to management.
● Update every ticket with prefixes.
● Open ticket to relevant team if issues are found immediately.
● Call merchants on report before the deadline.
● Receive and resolve first line escalations immediately.
● Dispatch prepping and deploy terminals if required.
● Log on the outbound queue at all times when on duty.
● Execution of ad hoc projects as and when they arise.
● Open all project calls as per set project deadline.
● Ensure Technicians are dispatched to all project deadlines.
● Daily liaison with Fiserv admin and other stakeholders to update data.
● Ensure correct info is supplied from technicians, serial numbers,
terminal type, term ID etc.
● Update tickets daily on call attendance.
● Inspect open tickets report and action outstanding calls.
● Plot sites on Geotab trip activity system.
● Inspect and handover new installation paperwork to merchant
● services weekly.
● Follow up on outstanding paperwork and open tickets for outstanding
documents.
● Compile weekly activity report.
● Update deployment sheet weekly.
● File and keep record of new installation paperwork handed over.
● File and keep record of fault reports.
● Compile TWC reports and highlight business and private mileage for overtime
calculation.Ensuring technicians are informed of sites that need to be attended-daily

● Monitor SLA of calls on the online machine.
● Maintain the online machines.
● Log, close, update, follow up, and monitor all calls for our customers, region,
area, and branches.
● Manage all calls and calls allocation within areas, branches and customers.
● Keep a file for keeping your customer queries and general queries that may arise
day to day.
● Handle call queries re: non-maintenance calls, OSLA, canceled calls, reports,
open calls, etc. for your region.
● Inform and follow up with your region and branch daily.
● Ensure when equipment is changed in the field the correct details are complete
such as chargeable indicator, IR' no, Serial no. of new equipment and replacing
which equipment.
● Allocate calls to engineers based in PTA.
● Deal with 28 engineers in the PTA area divided into Middleburg, Rustenburg,
Ermelo, Kwamhlanga , Witbank, Pretoria, Centurion etc.
● Update calls daily.
● Deal with escalation for the area.
● Monitor calls in the area.
● Deal with over 150 open calls and closing over 150.
● Compile hourly whereabouts for the area on excel sheet.
● Contact the store when required for escalated issues.

· Provide technical support for “Smart Box” machine to FNB and Standard Bank customers

· Log calls on QCOMS (Qube Database) for FNB and Standard Bank Customers

· Updating and closing of calls on the FNB merchant admin system

· Assist with courtesy and follow-up calls

· Provide accurate assessment of calls logged

· Identifying problematic sites and escalating issues to relevant manager

· Offer support to Technicians

· Liaising with FNB and Standard bank representatives.

· Allocating Unresolved calls to technicians

· Managing of all open calls to ensure service levels within customer SLA

· Cash centre access arrangements for technician's monthly

● Monitor SLA of calls on the online machine.
● Maintain the online machines.
● Log, close, update, follow up, and monitor all calls for our customers, region,
area, and branches.
● Manage all calls and calls allocation within areas, branches and customers.
● Keep a file for keeping your customer queries and general queries that may arise
day to day.
● Handle call queries re: non-maintenance calls, OSLA, canceled calls, reports,
open calls, etc. for your region.
● Inform and follow up with your region and branch daily.
● Ensure when equipment is changed in the field the correct details are complete
such as chargeable indicator, IR' no, Serial no. of new equipment and replacing
which equipment.
● Allocate calls to engineers based in PTA.
● Deal with 28 engineers in the PTA area divided into Middleburg, Rustenburg,
Ermelo, Kwamhlanga , Witbank, Pretoria, Centurion etc.
● Update calls daily.
● Deal with escalation for the area.
● Monitor calls in the area.
● Deal with over 150 open calls and closing over 150.
● Compile hourly whereabouts for the area on excel sheet.
● Contact the store when required for escalated issues.

· Ensure that the loans get approved, and money paid into the client's bank account within 24hrs.

· Achieving contracted sales targets.

· To selectively acquire customers by converting qualified leads into sales.

· To address customer needs by providing appropriate banking advice and guidance.

· To cross sell relevant products to address customer needs.

· To act as a single point of reference to appropriately channel the customer to other products and services.

· End-to-end sales fulfillment.

· To ensure accurate record keeping of client particulars and sales.

· Exceed customer service expectations by the application of the African Bank Values and Service Standards.

· Actively drive World Class Customer Service

· Customer Service Action Plan.

· Customer retention.

· Identify customer needs by actively listening and asking appropriate questions
During sales campaigns, explain the basics of the products to queuing customers and provide them with marketing material.