Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic
Virgil Masesane

Virgil Masesane

Bongani
Johannesburg

Summary

Formal external and numerous skills programs with old mutual, Liberty Life and African Bank training programs has supplemented my extensive hands on sales Customer services, Quality assurance experience and legislation (Fais-Fica): Controlling resources, mobility, computer literacy, maximizing, general office management, customer services action planning and presenting. Constantly updating with regards to legislation, regulations and statutory compliances. STRENGTH AND WEAKNESSES PERSONAL PROFILE I am a selfmotivated and hard-working individual, with strong team playing and communication skills. I have the ability to adopt a positive outlook in order to initiate and drive ones behavior with resilience and enthusiasm despite external influences, setbacks and obstacles. WEAKNESSES - In search of opportunities & Skills Development. KEY SKILLS AND COMPUTER LITERACY High personal integrity and able to relate to and create trust in all. Able to motivate and communicate to achieve exceptional business performance. Excellent customer service skills. When working in a corporate institution, it is virtually impossible to limit yourself to any particular/ singular task, as everything is interlinked, in order to cope, you have to pull on almost every bit of information, general and specialized to deal adequately with unpredictable and fairly new situations. You also have to be constantly aware of the business environment, economic situation and any other factors, which affect the corporate world and society. You gain such excellent experience that expanding your horizons in terms of combining two separate experiences to form a unique overview, becomes inherent in you. Time management, professional attitude, mannerisms and approach becomes part of you. All of this can be applied in any and every working environment. Creativity is an ongoing process of learning and receiving ideas which you individualize and intelligently churn out as your own. Your environment is a great catalyst in this regard. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Quality Assurance Office

One Plan
11.2022 - Current
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Inspected items and compared against standards to meet regulatory requirements.
  • Performed routine maintenance and calibration on testing equipment.
  • Drafted technical documents such as deviation reports, testing protocol and trend analyses.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Streamlined workflows by automating repetitive tasks, increasing efficiency in the QA department.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Reported problems and concerns to management.
  • Conducted data review and followed standard practices to find solutions.

Short Term Call Centre Sales Agent

Discovery insure
Johannesburg
04.2016 - 11.2021
  • Short term call centre sales agent
  • vehicle insurance
  • building insurance
  • Contents insurance.

Health Sales Executive

One Plan Health
01.2021 - 11.2021
  • Medical Health care call centre Sales
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Developed strong rapport with customers and created positive impression of business.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Short Term Call Centre Sales Agent

Outsurance
Johannesburg
04.2011 - 03.2016
  • Short term sales Re-5 exams
  • vehicle insurance
  • building insurance
  • contents insurance.

Call Centre Sales Agent

Clientele life/IFA
Johannesburg
05.2009 - 04.2011
  • Long term insurance sales agent
  • - life cover
  • funeral plan
  • investment plan
  • Legal plan.

Call Centre Sales Agent

Liberty life & Teleresources agency
Johannesburg
07.2008 - 05.2009
  • Long term sales
  • funeral plan
  • life cover
  • investment plan.

Call Centre Agent

African Bank
Johannesburg
11.2006 - 04.2008
  • Inbound & outbound sales Agent
  • Customer Services/ Sales Agent
  • Internet & Web Agent.

Field Promoter

Capitec bank
Johannesburg
05.2006 - 11.2006
  • Create and build customer base
  • Maintain Customer Growth
  • Solve disputes and queries
  • Creating sales and product Launch.

Education

Matric -

Forte high school

Pc fundamentals certificate - undefined

Gemini college

Microsoft project management certificate - undefined

Learn fast institute

Skills

Fais accreditation

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References

  • Nomsa/Vele, Capitec bank, Branch manager, 011 472 2577
  • Trevor Dipholo, African bank, Manager, dipholot@africanbank.co.za, 011 482 4932/ 082 602 2439
  • Charmaine Oliver & Qiyaam Relief, Liberty life/Teleresources, Accounts manager, 011 783 3320 or 084 581 5464
  • Chriss kyparissis, Clientele life IFA, Sales managers, 08244997362003
  • Debue louw & Pertunia Masango, Outsurance, Hr & sales manager, 012 749 5300 /0716246720/012 7495477
  • Trevor Reddy, Discovery insure, Managers, Treddy@discovery.co.za, +27 71 203 7086/ +27 65 998 2156/ 0115292009
  • Tyrel, One plan health, Team leader, deryl.m@oneplan.co.za, 0764306987/0652604205
  • Jash jashvir Singh 0605662079-0100010141 email : jashvir.s@oneplan.co.za

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

CSE - Certified Sales Executive

Timeline

Quality Assurance Office

One Plan
11.2022 - Current

Health Sales Executive

One Plan Health
01.2021 - 11.2021

Short Term Call Centre Sales Agent

Discovery insure
04.2016 - 11.2021

Short Term Call Centre Sales Agent

Outsurance
04.2011 - 03.2016

Call Centre Sales Agent

Clientele life/IFA
05.2009 - 04.2011

Call Centre Sales Agent

Liberty life & Teleresources agency
07.2008 - 05.2009

Call Centre Agent

African Bank
11.2006 - 04.2008

Field Promoter

Capitec bank
05.2006 - 11.2006

Matric -

Forte high school

Pc fundamentals certificate - undefined

Gemini college

Microsoft project management certificate - undefined

Learn fast institute
Virgil MasesaneBongani