Vipsu Patel
Johannesburg
Summary
A seasoned Customer Service Executive at MITRA SK, I excel in enhancing customer relationships and satisfaction. Leveraging skills in customer needs assessment and account management, I've significantly contributed to operations audits and performance management. My proactive approach in ensuring comprehensive service delivery and fostering strong client engagement has been pivotal in driving repeat business and maintaining high service standards.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Customer Service Executive
MITRA SK
Johannesburg
09.2020 - Current
- 1. Coordinating with auditors on operations audit such as ISO 17025 and ISO 9001 etc.
- 2. Leave sanction, increment recommendation, Performance Management of Office Assistants
- 3. Any other work assigned by the management
- 4. Looking after all customer needs and ensuring customer satisfaction
- 5. Coordinating with Operations and Laboratory, compiling information and submitting same to customers through
- 6.MSK IMS or other means of communication in a manner that is comprehensive, accurate, in time and matches
- 7. Ensure timely certification and billing
- 8. Tracking credit limits for each customer prior to new job/ vessel hosting
- 9. Getting repeat orders from existing customers
- 10. Coordinating on result finalization for vessels
- 11. Preparing related MIS such as LP DP result variation, Activity Report, Turn Around Time, Key Performance
- Indicators, Market share etc.
- 12. Regular visiting customers
- 13.Assure best services through EADA tools, like APT, i-APT e-booklet etc.
- 14. Any other task/assignment given by the management
Education
B.COM - Business Marketing Management
UNISA
SOUTH AFRICA 01.2022 - 12.2024
Skills
Customer relationship management
Customer needs assessment
Issue escalation
Payment management
Account management
Complaint handling
Online chat and email
Customer engagement
Relationship building
Certification
Call center Management
Timeline
Digital Marketing
09-2024
B.COM - Business Marketing Management
UNISA
01.2022 - 12.2024
Higher Certificate in Marketing Management
01-2021
Customer Service Executive
MITRA SK
09.2020 - Current
Call center Management
07-2019
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