Viona Mokoena
Administrator And Junior Manager
Sandton
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
Work History
Manager of Operations
Hair Regrowth and Beauty Clinic
10.2023 - Current
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
Scalp Specialist
Skinovation
01.2022 - 04.2022
- Assessing the hair, scalp and follicles for any damage
- Recommending the correct pharmaceuticals for regrowth and repair
- Sales and after sales
- Hair loss scalp specialist
Customer Care/Call Centre Agent
Hair Clinic International
01.2018 - 01.2022
- Call centre duties
- Booking agent
- Sending and receiving confirmations
- Inbound calling
- Pre-sales
- Local courier and international shipments
- Sending legal documents to clients
- Dealing with Facebook and Google pages
Administrator
Hair Clinic International
01.2017 - 12.2017
- Payment processing
- Creating invoices and statements
- Second sales
- Managing branch calendar
- Meet and great walk-in clients
- Arrear’s collection
- Customer queries
- Drafting contracts
- Directing leads
- Maintaining good customer relations
- Front desk reception duties
- Customer service
- Reports
- Data capturing
- Client registration
- Secretarial duties
Senior Receptionist
Planet Fitness Platinum
01.2016 - 12.2016
- Meet and great walk-in clients
- Front desk reception duties
- Client registration/club diary
- Incoming-outgoing calls
- Providing after sales service
- Data capturing
- Maintaining good customer relations
- Assisting the club administrator with daily banking and figures
- Payment processing
- Arrear’s collection
- Customer queries
Administrator
Maseka General Contraction
01.2015 - 12.2015
- Order processing
- Monitoring customer/client accounts and books up to date
- Maintaining good customer relations
- Preparing invoices and statements
- Filing, dealing with phone call and mail responses
- Undertaking required research
- Meet and great walk-in clients
- Dealing with petty cash
- Ordering stationary
- Completing and submitting tender documents
- Handling manages diary
- Data capturing
- Compiling reports
Customer service agent
Rea Vaya Transportation
01.2013 - 07.2014
- Receiving & resolving smart cars related issues (Company product)
- Data capturing
- Customer service
- Marketing company product/ services
- Maintaining good customer relations
- Providing customer service to more than 10000 thousand commuters
- Incoming-outgoing calls
- Loading smart card funds
- Cash Refunds
- Card registration and cancellation
- Customer queries
- Face to face interaction with commuters
- Maintaining client database
Administrator
4th Avenue Clinic
01.2013 - 03.2013
- Meet and great patience
- Patient registration
- Filing
- General nursing assistance
- Stats
- Information desk
- Fax-mail documentations
- Incoming-outgoing calls
- Distribution of files to nurses
- Typing documents
Education
High School Diploma -
East Bank High School
Alexandra, South Africa 04.2001 - 01.2009
GED -
Stanford Computer & Business College
Braamfontein 04.2001 - 01.2012
Skills
Logistics management
Timeline
Manager of Operations
Hair Regrowth and Beauty Clinic
10.2023 - Current
Scalp Specialist
Skinovation
01.2022 - 04.2022
Customer Care/Call Centre Agent
Hair Clinic International
01.2018 - 01.2022
Administrator
Hair Clinic International
01.2017 - 12.2017
Senior Receptionist
Planet Fitness Platinum
01.2016 - 12.2016
Administrator
Maseka General Contraction
01.2015 - 12.2015
Customer service agent
Rea Vaya Transportation
01.2013 - 07.2014
Administrator
4th Avenue Clinic
01.2013 - 03.2013
High School Diploma -
East Bank High School
04.2001 - 01.2009
GED -
Stanford Computer & Business College
04.2001 - 01.2012
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