Violet Palesa Mphore
ADMINISTRATOR / RECEPTIONIST
Protea South
Summary
A dedicated and reliable professional with strong attention to detail and a passion for problem-solving. Skilled communicator with proven success working both independently and collaboratively. Eager to join a dynamic team where I can contribute my skills, drive results, and grow professionally, bringing commitment and a proactive approach to achieving shared goals.
Overview
8
8
years of professional experience
Work History
Cancellations and Obtaining Administrator
Matla Life Investments
03.2024 - 03.2025
- Managed and optimized client insurance policies to enhance coverage and satisfaction
- Processed claims efficiently, ensuring swift resolution and client retention
- Delivered comprehensive administrative support, streamlining operations and documentation
- Ensured strict compliance with regulatory standards, mitigating risk and safeguarding client interests
- Collaborated with insurance providers to analyze claims and identify process improvements
- Developed tailored risk management strategies for diverse clients, from corporations to individuals
- Regularly reviewed and updated policies to maintain accuracy, compliance, and optimal claim filing
- Guided clients in selecting the most suitable insurance solutions to meet their unique needs
- Ensured all insurance certificates adhered to statutory and regulatory requirements
- Managed the filing of official insurance documentation, including claims and related paperwork
Switchboard Operator & Assistant Bookkeeper
Motus Hyundai Automotive S.A. (Pty Ltd)
08.2021 - 03.2022
- Managed high-volume switchboard operations, ensuring seamless communication flow and prompt call routing
- Delivered exceptional customer service by accurately answering, forwarding, and taking messages for incoming calls
- Maintained and updated the company's internal telephone directory to ensure reliable contact information
- Collaborated effectively with front desk staff, supporting administrative functions to enhance office efficiency
- Coordinated vehicle bookings for service and maintenance, optimizing scheduling and resource allocation
- Processed invoices with precision, supporting accurate financial record-keeping and timely payments
Junior Admin Clerk/Receptionist
Alan Jose Incorporated
06.2018 - 05.2020
- Coordinated appointment scheduling for staff and executives to streamline daily operations
- Managed billing processes and provided exceptional customer support to address client inquiries
- Organized and maintained accurate files for billing, customer, and client records to ensure data integrity
- Greeted and directed visitors efficiently, enhancing overall office professionalism
- Delivered prompt and courteous responses to all customer inquiries, ensuring high satisfaction
- Manage and update office filing systems accurately
- Assist in preparing reports, documents, and correspondence
- Perform data entry and update databases regularly
Telesales Consultant
O'Keefe & Swartz
06.2017 - 01.2018
- Conduct proactive outbound calls to generate new leads and drive sales growth
- Identify customer needs and customize product solutions to maximize satisfaction and conversion
- Consistently surpass weekly and monthly sales targets, demonstrating strong sales performance
- Cultivate lasting customer relationships through exceptional communication and strategic follow-up
- Maintain precise and detailed records of customer interactions within the CRM system
- Collaborate seamlessly with the sales team to identify and capitalize on upselling and cross-selling opportunities
- Collaborate with team members to develop effective sales strategies
Education
GED -
Net Campus Group
Centurion, South Africa 04.2001 -
GED -
Skills Development Professionals (SDP)
Pretoria, South Africa 04.2001 -
TEFL -
Teacher Record
01.2022
GED -
Playsa.org
01.2022
NQF4 Office Administration - undefined
Tshwane Institute of Technology (TIT)
01.2021
High School Diploma -
Townview High School
01.2016
Skills
- Proficient in computer applications
- Effective communication
- Technical knowledge
- Office administration
- Customer service
- MS office
- Administrative support
References
- Matla Life Investments ( Team leader) : Keamogetswe Putu 0662462529/0114101086
- Hyundai Automotive PTY LTD ( Manager ) : Noluthando Dube 0117914441
- Alan Jose Incorporated (Office Manger) : Mouchane Viljoen / Annet Le Grange 011 475 1398
- Okeefe & Swartz (Team leader ) : Phaledi Bandile 011 993 6600
LINK
LinkedIn Profile: https://www.linkedin.com/in/violet-mphore-re-439827164?lipi=urn%3A...
DRIVING LICENSE
Driving License Category Code 8
Timeline
Cancellations and Obtaining Administrator
Matla Life Investments
03.2024 - 03.2025
Switchboard Operator & Assistant Bookkeeper
Motus Hyundai Automotive S.A. (Pty Ltd)
08.2021 - 03.2022
Junior Admin Clerk/Receptionist
Alan Jose Incorporated
06.2018 - 05.2020
Telesales Consultant
O'Keefe & Swartz
06.2017 - 01.2018
GED -
Net Campus Group
04.2001 -
GED -
Skills Development Professionals (SDP)
04.2001 -
NQF4 Office Administration - undefined
Tshwane Institute of Technology (TIT)
TEFL -
Teacher Record
GED -
Playsa.org
High School Diploma -
Townview High School
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