Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Violet Swartz

Violet Swartz

Kleinkrantz Wilderness,WC

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

22
22
years of professional experience
2000
2000
years of post-secondary education

Work History

Supervisor

Adv Communication Pty Ltd (SP to Openserve )
10.2021 - Current
  • General administrative duties.
  • Overseeing daily operations and compliances.
  • Providing admin support to field technicians to ensure timelines are met and tasks are executed efficiently.
  • Working hand in hand with Openserve staff to ensure proper communication is upheld between management and field technicians.
  • Operating of Openserve Supervisor Click App ,Click roster, Cem Compliance and other platforms.
  • Maintaining database systems to track operational data and stock inventory.
  • Responding to all Openserve queries and addressing concerns, and finding effective solutions.
  • Providing in-house training /inductions and onboarding of optical fibre technicians. This involves ensuring that all staff are proficient in the latest technologies and safety protocols. Regular assessments and feedback sessions are also conducted to enhance skills and maintain high standards within the team.

Personal Assistant to the Owner

Dihsar Enterprises Pty Ltd (SP to Openserve)
03.2016 - 06.2021
  • Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
  • Reduced administrative workload for the owner through proficient handling of routine tasks.
  • Optimized time management for the owner with effective calendar organization , scheduling of appointments, meetings, and travel arrangements.
  • Responded to emails and other correspondence on behalf of the owner.
  • Safeguarded sensitive information through meticulous maintenance of confidential files and record keeping.
  • Sourced and ordered office equipment and supplies.
  • Facilitated smooth business transactions through diligent management of invoices.
  • Answered incoming calls, directing clients to individuals addressing specific needs.

Call Centre Manager

Madame Zingara – MZ Entertainment Pty Ltd
10.2007 - 03.2016
  • Managing call centre staff.
  • Invoicing and billing.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed bookings, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive.
  • Accomplished multiple tasks within established timeframes.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.

Personal Assistant to the company director / receptionist

B Smart & JBS Communications CC
09.2005 - 10.2007
  • Data capturing, client liaison, telesales.
  • Invoicing and quotations, faults control.
  • Provided training to clients and programming of PABX systems/switchboards.
  • Basic receptionist duties, administration, filing.
  • Telkom liaison for faults services.

Cashier/Bookings Agent/Hostess

Nu-Metro Cinema Prive’
09.2003 - 07.2005
  • Accepting of payments, handling bookings.
  • Liaising with patrons, Stock control.
  • Counter hand, worked private functions – Girls Night Out.

Education

Grade 12 -

Symphony High School
Cape Town

Skills

    Staff management

    Operations management

    Customer service

    Attention to detail

    Safety protocols

    Self motivation

    Multitasking

    Problem-solving abilities

    Adaptability and flexibility

    Reliability

    Professionalism

Personal Information

  • ID Number: 8205040195080
  • Dependents: 3
  • Gender: Female
  • Nationality: South African
  • Marital Status: Married

Timeline

Supervisor

Adv Communication Pty Ltd (SP to Openserve )
10.2021 - Current

Personal Assistant to the Owner

Dihsar Enterprises Pty Ltd (SP to Openserve)
03.2016 - 06.2021

Call Centre Manager

Madame Zingara – MZ Entertainment Pty Ltd
10.2007 - 03.2016

Personal Assistant to the company director / receptionist

B Smart & JBS Communications CC
09.2005 - 10.2007

Cashier/Bookings Agent/Hostess

Nu-Metro Cinema Prive’
09.2003 - 07.2005

Grade 12 -

Symphony High School

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Violet Swartz