VIOLET RAMOLOTO

DEMONSTRATES CUSTOMER SERVICES

• Greets,smile and acknowledges customers
• Deals with customers complains,requests and queries quickly and efficiently
• Manages till ques effectively in accordance with company guidelines

APPLIES SELLING SKILLS

• Meets customers needs and expectations by listening to and advising customers
• Offers alternatives to the customer if there is a products quality issue

EFFECTIVELY PROCESS TILL TRANSECTIONS

• Performs till authorizations speedily and efficiently when required
• Process till transactions effectively in line with till policies and procedures

EFFECTIVELY MANAGES STOCK

• Monitors and communicates suggestions around new line sales and gives feedback to the relevant departments at head office
• Investigates 'out of stocks' and gives feedback to the relevant stakeholders
• Know what new lines and promotions have come into the store
• Maintains A4 ticket standards against the weekly catalogue

ADHERENCES TO SHOP-KEEPING DISCIPLINES

• Ensures the store readiness for trade
• Completes Fashion,Beauty and Home checklist

DEMOSTRATES CUSTOMER SERVICES

• Greets,smiles and acknowledge customers
• Deals with customers complaints,requests and queries quickly and efficiently
• Manages till ques effectively in accordance with company guidelines
• Approach customers in the area to offer assistance.

EFFECTIVELY MANAGES STOCK

• Identify and manage all shrinkage hotspots in the department
• Ensures that misplaced stock is always returned to the shop floor
• Ensures that price changes are done and report to relevant departments

MINIMISE SHRINKAGE

• Reporting acts of dishonesty related to shrinkage and fraud to your line manager or shrinkage hotline
• Ensures buddy system is in place in your area
• Awareness of suspicious activity in your area
• Report suspicious individuals in your area to security or management
• understand and apply password and authorization policy