MICROSOFT
Violet Motsemme
Branch Manager
Bethlehem,FS
Summary
Dynamic Branch Manager at Liberty with a proven track record in enhancing customer satisfaction and driving business growth. Skilled in relationship building and branch operations management, I consistently exceeded sales targets through effective strategies and coaching. Committed to fostering trust and loyalty, I excel in delivering tailored financial solutions to clients.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Liberty
12.2021 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Managed Branch operations,ensured compliance,drove business growth
- Oversaw risk management and client relations.
District Sales Manager
AVBOB
05.2015 - 11.2021
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Managed change effectively during organizational restructuring or product launches, minimizing disruption on the team''s performance.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Led sales meetings to communicate objectives, review progress against goals, and discuss areas for improvement.
Financial Advisor
Old Mutual
02.2008 - 04.2015
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Education
High School Diploma -
MALUTI TVET
Bethlehem, South Africa 04.2001 -
High School Diploma -
OCTOMATE
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Software
Certification
RE5
Affiliations
- RE5
Timeline
Branch Manager
Liberty
12.2021 - Current
District Sales Manager
AVBOB
05.2015 - 11.2021
RE5
12-2011
Financial Advisor
Old Mutual
02.2008 - 04.2015
High School Diploma -
MALUTI TVET
04.2001 -
High School Diploma -
OCTOMATE
04.2001 -