Summary
Overview
Work history
Education
Skills
Certification
Languages
Personal Information
Overview
Timeline
Generic
Viola Varencia Ruiters

Viola Varencia Ruiters

Kimberley

Summary

A highly skilled professional with expertise in relationship management, strategic thinking, time management, problem solving, and negotiation. Demonstrates a proven ability to manage complex projects and drive successful outcomes through effective communication and strategic planning. Proficient at fostering strong client relationships and delivering solutions that meet business objectives. Committed to continuous improvement and achieving excellence in all endeavours.

Highly-motivated individual with aspirations in business creation and development. Innovative and analytical-thinking to evolve ideas and tackle obstacles successfully. Eager to build on management skills with practical commercial experience.

Overview

22
22
years of professional experience
1
1
Certification

Work history

Founder & Director

VR Supplies
Kimberley, Northern Cape
01.2019 - 09.2025
  • Efficiently managed procurement, supply, and delivery of goods and consumables.
  • Led tender submissions, ensuring strict adherence to procurement standards.
  • Oversaw logistics operations while fostering strong client relationships.
  • Fostered customer loyalty with excellent service standards and quality products.
  • Formed partnerships with key stakeholders to drive business growth.
  • Drove sales through effective marketing strategies.
  • Fostered an inclusive workplace culture that values diversity, boosted employee morale considerably.

Client Liaison Officer

Pathcare
Kimberley, Northern Cape
09.2018 - 12.2019
  • Managed client queries and escalations to ensure timely resolution of issues.
  • Produced service reports to assess quality of service delivery.
  • Cultivated strong client relationships through consistent communication and support.
  • Assisted in the development of marketing strategies, bringing in new clientele.
  • Provided constructive feedback from customers to relevant departments driving product improvement.
  • Contributed towards achieving team targets for customer acquisition through strategic planning.
  • Streamlined communication processes with clients enhancing efficiency.
  • Maintained detailed records of interactions with clients facilitating easy tracking and future reference.
  • Handled sensitive client information securely, maintaining confidentiality at all times.

Technical Planner

Mediclinic Kimberley
Kimberley, Northern Cape
01.2013 - 09.2018
  • Coordinated job cards, SAP reporting, audits, and maintenance shutdowns to ensure compliance.
  • Streamlined planning processes, enhancing overall efficiency and effectiveness.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Multi-Skilled Consultant

FNB
Kimberley, Northern Cape
01.2004 - 12.2010
  • Optimised operational efficiency by providing teller, sales, and administrative support services.
  • Strengthened brand reputation through effective facilitation of community outreach initiatives.
  • Facilitated workshops focused on skill development, boosting staff morale and productivity.
  • Initiated cost-saving measures by evaluating and improving operational processes.
  • Enhanced client understanding of market trends, leading to informed decision making.
  • Delivered customised training programmes to improve workforce skills and knowledge.
  • Strengthened stakeholder relationships through effective communication and engagement methods.
  • Managed multiple projects simultaneously whilst ensuring timely completion and quality control.
  • Identified areas for improvement in corporate structure, enhancing overall efficiency.
  • Devised detailed project plans with clear milestones, encouraging team focus and direction.
  • Documented workflow charts, records and job descriptions to guide overall organisational improvements.
  • Applied data toward developing optimum objectives, strategies and plans for community outreach programmes

Education

Bachelor of Business Administration - Business Administration

Regenesys Business School
Durban, KwaZulu-Natal

Diploma in HR Management - HR Management, Labour Relations, Employment Law, Communication, Accounting & Finance, Management, Organizational Behaviour, Computing

Institute of Administration and Commerce
South Africa

Skills

  • Relationship management
  • Strategic thinking
  • Time management
  • Problem solving
  • Negotiation

Certification

Strategic Customer Relations, FNB Bank SETA, 2008, Achieved Top 5 Student recognition in Northern Cape

Languages

English
Afrikaans
Namaqualand

Personal Information

  • ID Number: 830224 0227 084
  • Marital status: Divorced

Overview

13 September 2025  


Independent Electoral Commission 

RE: Regional Outreach Officer


Dear Director of Human Resources


I am writing to express my strong interest in the Regional Outreach Officer position at the Independent Electoral Commission (IEC). 


I have cultivated skills in analytical thinking, communication and influence, aligning perfectly with your organization's values of transparency, fairness, and integrity. I am confident that I am the employee you are seeking because I have all the experience in this specific job posting.  I honestly believe that this job is what I was meant to do, it is the perfect match for my skills, experience and interests.  

I am eager to leverage my background in designing and implementing community-focused initiatives to advance IEC's mission of promoting voter engagement and democratic principles. My professional journey has been driven by a deep commitment, and I have successfully built collaborative relationships with diverse stakeholders, enabling me to create and lead impactful outreach programs.  I am particularly drawn to the IEC's emphasis on ensuring compliance with electoral policies, and I am dedicated to contributing to the effectiveness and improvement of outreach campaigns.  

I am inspired by the opportunity to contribute to an organization that is a cornerstone of democratic integrity. I am confident that my service-orientated approach, combined with a robust foundation in public policy and communications, will be an asset to the IEC.  


As you can see in my CV, I have a gap in my employment history where I was unable to work because I moved to Koffiefontein in the Free State just after my marriage.


Thank you for considering my application. 


I look forward to the opportunity to discuss how I can further support the vital work of the Independent Electoral Commission.  


Sincerely yours,


Viola Ruiters

Timeline

Founder & Director

VR Supplies
01.2019 - 09.2025

Client Liaison Officer

Pathcare
09.2018 - 12.2019

Technical Planner

Mediclinic Kimberley
01.2013 - 09.2018

Multi-Skilled Consultant

FNB
01.2004 - 12.2010

Bachelor of Business Administration - Business Administration

Regenesys Business School

Diploma in HR Management - HR Management, Labour Relations, Employment Law, Communication, Accounting & Finance, Management, Organizational Behaviour, Computing

Institute of Administration and Commerce

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Viola Varencia Ruiters