Vinodh Chaithram

Key Achievements
Achievement 1: Robotics Process Automation project. I took over an 18 million rand project that was 18 months behind schedule due to misaligned requirements, and delivered it within the revised timeline, achieving 100% of business objectives. I realigned stakeholder expectations by conducting workshops with key stakeholders to redefine the project scope, resulting in a clear and actionable project plan. Risks were mitigated by involving key SMEs to define the required mitigation for each risk.
Achievement 2: Data Platform Migration: Led data and analytics teams to extract, transform, and lift an AS400 database and supporting services into AWS to facilitate easily accessible, and more accurate reporting, and a redefined data warehouse.
Achievement 3: Business Portal Migration from the IBM Platform to AWS. I facilitated discussion and structured feedback from Business to IT to ensure a seamless, phased migration. I worked with SMEs to ensure Legacy System Assessment and Inventory, Cloud Architecture Design, and the required Change Management and Training, among other key project deliverables.
Responsibilities: Managed project teams of up to 30 members, ensuring alignment with business objectives, and stakeholder expectations.
Implemented Agile and Waterfall methodologies, enhancing project delivery timelines and team productivity.
Developed and maintained detailed project plans, schedules, and resource allocation to ensure timely project delivery.
Directed communication and collaboration across departments, resolving issues, and fostering a cohesive project environment.

• Improved stakeholder communication by establishing regular update meetings and clear reporting channels, resulting in increased trust and partnership.

Key Achievement 1: I led a team comprising members from multiple countries to migrate several live databases with massive (> 50k) user accounts from one country location to another country location, while ensuring adherence to local regulatory requirements. This was achieved multiple times, with zero downtime and no breaches of regulatory requirements.
Key Achievement 2: I led a project to implement cloud governance, ensuring that the company's current implementation in Microsoft and AWS environments was within company and national information regulations. I worked closely with governance analysts to map out processes that were adopted in production, post-project.
Key Achievement 3: Implemented a project to review regulatory requirements for Spanish online gambling against the company's implementation. I worked closely with governance and technical SMEs to facilitate a smooth, efficient share of evidence, and facilitated key discussions to clarify and agree on regulatory requirements, mapping a process that was adopted in subsequent projects of a similar type.
Responsibilities:
Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Planned, designed, and scheduled phases for large projects. Identified plans and resources required to meet project goals and objectives. Monitored project performance to identify areas of improvement and make adjustments. Coordinated with cross-functional teams to resolve project issues and mitigate risks. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives. Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results. Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts. Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.

Key Achievement 1: I implemented a Service Desk post-assessment of various vendor application options, including defining the initial support catalog. I trained the support team based at the various country sites to manage tickets via the service desk. I oversaw the maintenance of the ticket log, supporting the service desk administrator to facilitate the required quality.
Key Achievement 2: I managed a project that implemented campus-to-internet connectivity via internet fiber setup. On-campus network connectivity is achieved by implementing networking infrastructure back-ends, including Wi-Fi. Additionally, rebuilt lecture rooms in multiple campuses countrywide (furniture, whiteboards, etc.) And installed new student computers with the company software image pre-installed.
Responsibilities: Improved service quality, addressing client concerns promptly and professionally. Led cross-functional teams to achieve project goals on time and within budget.
Coordinated with multiple departments to ensure seamless service delivery across all touchpoints. Enhanced service delivery by developing and implementing efficient processes.
Optimized resource utilization, identifying opportunities for cost reduction, and efficiency improvements. Coordinated new hire recruitment, training and development. Assisted in the development of annual budgets, ensuring alignment with organizational objectives, while maintaining fiscal responsibility. Managed third-party contracts to drive the delivery of required services. I attended staff and client meetings, and served as a liaison to manage operations for the account.

Key Achievement 1: I led a project that built a datacentre room for the company, including building from bare floor to implementing environmental and hardware monitoring. The project installed electrical redundancy, requiring me to work closely with engineers to ensure sufficient power to facilitate power outage mitigation. I was able to reduce the initial project's overall budget from R16 million to R7 million while ensuring all key requirements and definitions of done, were met.
Key Achievement 2: I managed a project to install two core network switches valued at R8 million per switch. This required six hours of downtime for the company's network (internal and external facing). As part of the project, I implemented disaster recovery processes to ensure that downed services and capabilities would function from alternate sites during the downtime. The implementation took place within the agreed downtime, with no impact on live services, and users effectively bringing down and backing up a network that had not been shut down for 15 years.
Responsibilities : Successfully managed multiple concurrent projects, ranging from regulatory projects to cloud implementation. Established project scope, goals, and deliverables in collaboration with stakeholders, and senior management. Conducted risk assessments and developed mitigation plans, successfully addressing project risks.
Coordinated with vendors and third-party contractors to ensure compliance with project specifications and timelines.
Delivered projects within budget and timeframe.

Key Achievement 1: I led a project that comprised members from four different companies, physically based in countries around the world. I facilitated key technical discussions between the SMEs of the different companies to align on technical outcomes, and ensured transparency and clear communication on all project aspects. The project successfully implemented production implementation for 94,500 users worldwide for Royal Dutch Shell Oil, across 454 global sites.
Key Achievement 2: I led a project that implemented the setting of a new Hewlett Packard channel partner in Albania. I ensure that the new channel partner is onboarded with the capability to provide IT support services to Royal Dutch Shell Oil in Albania, per the agreed support catalogue.
Key Achievement 3: I worked with a counterpart Project Manager from Royal Dutch Oil to successfully support the yearly Top 100 Royal Dutch Shell Oil Executives summit in Morocco, ensuring complete security blanket confidence while facilitating that all required IT end-user services were fully available for the duration of the event. I also worked with the Global HP printer services executive to provide sponsored print services, showcasing HP print technology, while meeting customer requirements.
Responsibilities: Supported senior project managers in planning and executing projects, including technical analysis, due diligence, and key document drafts. Monitored project progress, tracked key performance indicators, and prepared detailed status reports for stakeholders. Assisted in budget management, procurement, and resource allocation, contributing to overall project success. Facilitated meetings and workshops, promoting effective communication and collaboration among project teams.