Summary
Overview
Work history
Education
Languages
Personal Information
Timeline
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Vinconique Smith

Vinconique Smith

Pretoria,South Africa

Summary

Offering strong organisational and multitasking skills, coupled with keen eye for detail and ability to learn quickly. Knowledgeable about administrative tasks, including data entry, scheduling, and customer service. Ready to use and develop communication, teamwork, and time management skills in my role.

Overview

10
10
years of professional experience
2015
2015
years of post-secondary education

Work history

Customer care agent

WeBuyCars (Pty) Ltd
12.2022 - 08.2024
  • Delivering exemplary customer service to all clientele
  • Effectively addressing and resolving client grievances and concerns
  • Offering adept assistance with mechanical issues and promptly escalating matters to management when necessary
  • Facilitating client support by coordinating with workshops to resolve mechanical concerns
  • Managing both inbound and outbound communication through phone calls
  • Delivering timely updates and feedback to clients via email and phone correspondence
  • Proficiently managing and resolving a high volume of client concerns and complaints exceeding 100

Immigration Support Specialist

Tax Consulting /Xpatweb
05.2022 - 11.2022
  • Managing SAQA applications efficiently
  • Handling end-to-end registration applications with professionalism
  • Processing visa applications and bookings through VFS and embassies promptly
  • Managing visa, permanent residency, and citizenship applications meticulously
  • Handling billing, disbursement, and payments accurately
  • Monitoring visa applications and providing regular team updates
  • Assisting with ID applications, official documents, and third-party services
  • Providing accurate translations of foreign documents
  • Accompanying clients for submissions and collecting outcomes
  • Handling administrative tasks, staying updated on immigration laws, and identifying business opportunities
  • Attending meetings as required and supporting the Director with additional tasks

Immigration administrator

Expats on the Globe
02.2022 - 05.2022
  • Assisting in compiling immigration and relocation paperwork and liaising with relevant authorities/stakeholders
  • Coordinating property entry and exit inspections for move-in and departure processes
  • Conducting inventory checks and managing all administrative tasks related to tenancy management services
  • Handling the online and in-person submission of immigration applications
  • Following up on the progress of immigration applications
  • Providing feedback to clients and the team under supervision
  • Proficiently utilizing software such as Word, PowerPoint, Excel sheets, Google Drive, etc
  • Assisting with and submitting SAQA, police clearances, DIRCO documents, professional body registrations, and other government applications

Immigration Administrator

True Global Immigration
05.2021 - 08.2021
  • Facilitating application preparation and completion
  • Comprehending procedural and documentation prerequisites
  • Scheduling appointments efficiently
  • Addressing emails and inquiries promptly, while gathering required information and documentation promptly
  • Ensuring accuracy in file preparation, support letters, and other documents
  • Tracking application progress and deadlines, including expiration dates
  • Following up on overdue applications
  • Documenting consultations by taking thorough notes and minutes
  • Providing responsive communication to clients/applicants via email, WhatsApp, and phone calls
  • Managing social media platforms such as Instagram, Facebook, and WhatsApp

Operations Officer

VFS Global
03.2016 - 04.2021
  • Conduct thorough document scrutiny and collection for visa processing
  • Address customer and application queries in person, via email, or telephone
  • Handle cash and bank transactions accurately, if assigned
  • Record and maintain all application data meticulously
  • Ensure precise and timely data entry into the system, with zero errors
  • Adhere strictly to standard operating procedures and manuals, without deviation
  • Encourage applicants to provide feedback on services and overall experience
  • Ensure completion of the entire process within the mandated turnaround time

Administration Clerk

Plessy SA
12.2014 - 12.2015
  • Generating and issuing invoices promptly
  • Organizing and maintaining filing systems efficiently
  • Transmitting documents via fax as needed
  • Distributing customer statements in a timely manner
  • Issuing customer invoices promptly
  • Managing general office administrative tasks
  • Promptly responding to emails and inquiries

Education

Grade 12 -

Allanridge Secondary School
Midrand, Gauteng

Languages

English
Afrikaans

Personal Information

Date of birth: 28 February 1997

Timeline

Customer care agent

WeBuyCars (Pty) Ltd
12.2022 - 08.2024

Immigration Support Specialist

Tax Consulting /Xpatweb
05.2022 - 11.2022

Immigration administrator

Expats on the Globe
02.2022 - 05.2022

Immigration Administrator

True Global Immigration
05.2021 - 08.2021

Operations Officer

VFS Global
03.2016 - 04.2021

Administration Clerk

Plessy SA
12.2014 - 12.2015

Grade 12 -

Allanridge Secondary School
Vinconique Smith