Vinchenzo Benjamin Pieters
Dispatcher
Johannesburg
Summary
Dynamic and detail-oriented Dispatcher with over two years of experience in effectively coordinating logistical operations to optimize efficiency. Proficient in utilizing dispatching software and communication systems to manage schedules, assign tasks, and resolve issues promptly. Demonstrated ability to prioritize assignments in high-pressure environments while maintaining clear communication channels with drivers and internal stakeholders. Adept at analyzing data to identify trends and implement proactive solutions, resulting in improved productivity and cost reduction. Committed to upholding safety protocols and regulatory compliance standards while delivering exceptional service levels. Seeking to leverage proven expertise in dispatching to contribute to the success of a forward-thinking organization.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Dispatcher
Kushesh Express
11.2021 - Current
- Minimized potential conflicts between responding units by actively monitoring resources allocation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Improving data tracking for future analysis
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Picker Packer
Ascendis Medical (Ortho-Xact)
08.2020 - 06.2021
- Increased customer satisfaction by promptly addressing inquiries or concerns regarding orders or deliveries.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Ensured proper stock levels for high-demand items by frequently monitoring inventory levels and reporting shortages as necessary.
- Contributed to inventory control efforts by conducting regular audits, reconciling discrepancies, and updating system records accordingly.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Implemented time-saving strategies when arranging items in the warehouse, optimizing space utilization, and reducing retrieval times for pickers.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
- Scanned packages and boxes and moved to loading dock for shipment.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
- Printed labels, packaged boxes, and loaded into outbound containers.
Data Capturer
Gauteng Department Of Economic Development
01.2020 - 03.2020
- Demonstrated a consistent track record of reliability and accountability, earning the trust and respect of both supervisors and peers.
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Collaborated with team members to complete large-scale data capture projects on time and within budget constraints.
- Implemented data quality control measures, ensuring accurate and reliable information for decision-making processes.
- Contributed to a positive work atmosphere through effective communication and collaboration with colleagues.
- Reduced manual input errors with thorough proofreading and attention to detail in all data entries.
- Maintained strict confidentiality while handling sensitive client information and records.
- Entered client information into databases quickly and with minimal errors.
- Maintained files, records and chronologies of entry activities.
- Obtained scanned records and uploaded into database.
Education
High School Diploma -
Noordgesig Secondary School
Johannesburg 04.2001 -
Skills
Service Coordination
undefinedTimeline
Dispatcher
Kushesh Express
11.2021 - Current
Picker Packer
Ascendis Medical (Ortho-Xact)
08.2020 - 06.2021
Data Capturer
Gauteng Department Of Economic Development
01.2020 - 03.2020
High School Diploma -
Noordgesig Secondary School
04.2001 -
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