Vincentia Nkosi
Receptionist
KaNyamazane
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Receptionist
Mpumalanga Economic Regulator
10.2014 - Current
- OPERATION OF THE TELEPHONE SYSTEM
- Receiving and re-directing phone calls: Receiving and re-directing telephone calls- professional response within 2nd ring, Daily, feedback from internal and external customers.
- Screen incoming telephone calls: Screening of incoming telephone calls and/ visitors.
- Efficiency and accuracy. Daily feedback.
- Taking and forwarding messages: Taking and forwarding correct and clear messages.
- Quality and accuracy of telephone messages
- Providing general information to callers: Providing general information to callers-clear and accurate communication.
- RECEPTION SERVICES
- Neat reception area: Visible neatness and cleanliness of reception area.
- Daily appearance, Professionalism, visitors register.
- Feedback from internal and external customers.
- GENERAL SUPPORT
- Typing: Rendering typing and support on per activities, flexibility and willingness to assist.
- Filing: Rendering filing and support on per activities, flexibility and willingness to assist.
Intermediate Travel Consultant
Flight Special - RR Travel
08.2009 - 09.2014
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Organized trips for individual, family and business travelers.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Collected, handled and documented payments for travel services and associated feels.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Handled sensitive information with professionalism and discretion.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Built strong relationships with clients through exceptional communication and personalized service.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Updated and maintained customer databases to increase customer retention.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Generated travel-related reports for clients to facilitate decision-making.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Invoicing Clerk
Travel with Flair
08.2008 - 07.2009
- Facilitated strong relationships with external vendors through clear communication regarding invoice inquiries or concerns.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reduced errors in billing by meticulously reviewing invoices for accuracy and consistency.
- Supported company growth by managing a high volume of invoices during peak periods without compromising quality or timeliness.
- Ensured compliance with industry regulations and company policies when generating invoices for clients.
- Managed purchase order closeout in alignment with project processes.
- Managed confidential client information securely while maintaining organized records for auditing purposes.
- Maintained up-to-date client information in the invoicing system, reducing delays due to incorrect data.
- Reconciled accounts receivable ledgers with bank statements, identifying discrepancies for resolution.
- Assisted in improving cash flow with timely creation and submission of accurate invoices to clients.
- Expedited payment processing by accurately applying received payments to relevant invoices in the system.
- Collaborated with sales and accounting teams to ensure proper documentation for invoicing purposes.
- Monitored credit limits for clients, ensuring timely payments and minimizing potential risks of nonpayment.
- Mitigated risk of late fees or penalties by diligently monitoring contracts for varying payment terms across multiple projects.
- Updated accounts receivable database with new accounts or missed payments.
Examination Assistant - 10 Days Contract
Mpumalanga Department of Education
11.2007 - 12.2007
- Determine the total number of matric examination scripts received at the marking center.
- Dispatch the matric examination scripts for evaluation.
- Capture and record the marks obtained by students, ensuring the data is organized in alphabetical order.
- Ensured accurate grading by meticulously checking answer sheets and recording scores.
Education
High School - Grade 12
Mpuluzi High School
01-2005
Higher Certificate - Community Development
Tshwane University of Technology
04.2001 -
Higher Certificate - Economic Management And Sciences
University of South Africa
04.2001 -
Bachelor of Commerce - Human Resources Management
University of South Africa
04.2001 -
Bachelor of Commerce Honours - Business Management
University of South Africa
01-2025
Skills
Telephone skills
File management
Office management
Customer/Client relations
Verbal and written communication
Basic accounting
Multi-line telephone operation
Front desk operations
Problem-solving aptitude
Criminal Records
None
Personal Information
- Dependents: 3
- Health Status: Good
- Date of Birth: 08/21/86
- Gender: Female
- Nationality: South African
- Driving License: C1
- Marital Status: Married
Certification
Customer care
Timeline
Receptionist
Mpumalanga Economic Regulator
10.2014 - Current
Intermediate Travel Consultant
Flight Special - RR Travel
08.2009 - 09.2014
Invoicing Clerk
Travel with Flair
08.2008 - 07.2009
Examination Assistant - 10 Days Contract
Mpumalanga Department of Education
11.2007 - 12.2007
Higher Certificate - Community Development
Tshwane University of Technology
04.2001 -
Higher Certificate - Economic Management And Sciences
University of South Africa
04.2001 -
Bachelor of Commerce - Human Resources Management
University of South Africa
04.2001 -
High School - Grade 12
Mpuluzi High School
Bachelor of Commerce Honours - Business Management
University of South Africa