Vincent Somaqinga Nkasha

Streamlined daily operations across customer service, finance, and technical support to enhance efficiency.

• Increased customer flow by improving service quality and client interactions.
• Managed POS systems, cash handling, and financial reconciliations to ensure accurate financial operations.
• Provided technical assistance including software installations, troubleshooting, and network setups.
• Helped train and supervise staff to uphold service standards.
• Aided in equipment maintenance to ensure uptime and reduce downtime.

Key Responsibilities:

• Install, configure, and maintain computer systems, hardware, and software.
• Diagnose and troubleshoot technical issues, resolving problems quickly and efficiently.
• Provided end-user support via phone, email, and on-site visits, achieving high user satisfaction.
• Managed network infrastructure, optimising performance of routers, switches, and wireless access points.
• Implemented and monitored security measures, safeguarding company data and IT infrastructure.
• Conduct regular system updates, backups, and patch management to ensure system security and reliability.
• Collaborate with cross-functional teams to support IT projects and enhance technological systems.