Summary
Overview
Work History
Education
Skills
Accomplishments
Dependants
Personal Information
Awards
Timeline
Hi, I’m

VINCENT RODNEY DODO

106 Upper Queens Rd, Walmer Estate , Woodstock,WC
VINCENT RODNEY DODO

Summary

I have been in the Customer Service industry for more than 15 years. I have a full understanding and am conversant with the Customer Relation Skills that are a necessity within the Corporate Business. I can show initiative, have interpersonal understanding and can impact and influence those around me. I am self-confident in my abilities and have much to offer. I am flexible and open to new challenges. I am committed to teamwork, cooperation and the development of people. I have the capacity for conceptual thinking when it is based on sound research and facts. I have been in leadership positions for more than 15 years and have excellent leadership skills.

A collections professional with strong history of optimizing debt recovery strategies and enhancing overall collection performance. Known for keen ability to negotiate effectively and resolve complex accounts, consistently meeting collection goals. Highly collaborative, adaptable to changing priorities, and reliable in delivering results through effective communication and problem-solving skills.

Overview

31
years of professional experience
4024
years of post-secondary education

Work History

Self Employed

Bolt and Uber Driver
06.2023 - Current

Job overview

  • Communicating with passengers, offering a safe and welcoming ride to their destination
  • Followed all relevant traffic laws and safety regulations.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.

Motor Finance Corporation

Collections Officer
03.2014 - 06.2020

Job overview

  • Company Overview: A Division of Nedbank
  • Credit Control and Debt Collection
  • Excellent Customer Service
  • Account Reconciliation
  • Processing of Deduction
  • Facilitating Banking
  • Performed Payment Allocations
  • Statements handling
  • Excellent Filing and reporting skills
  • Accounting knowledge
  • Contribute to a culture conducive to achieving transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
  • Participate in and support corporate social responsibility initiatives to achieve key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support the implementation of new processes; policies and systems.
  • Ensure client account status are correct by checking the account history details on the system.
  • Keep the customer profile updated by site visit; send letters; statements and attach proof on the profile.
  • Prioritise customer accounts by grading all accounts into risk categories and age analysis.
  • Minimise potential loss to the bank by implementing the collection process and strategy.
  • Ensure to comply with policies; procedures and regulations by following prescribed processes and mandates.
  • Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
  • Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
  • Escalate high-risk matters (liquidation; deceased estates; abscission; alienation; debt review; bad debt write-off; business rescue; arrear accounts; etc..) by distributing to relevant stakeholders.
  • Improve workflow and time management efficiencies by proactive planning and implementing the credit control process.
  • Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
  • Rehabilitate accounts by contacting; negotiating; concluding and monitoring arrangements with clients and authorised third parties.
  • A Division of Nedbank
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Used skip tracing and other techniques to locate debtors.
  • Trained new team members on scripts, company services, and collection strategies.
  • Collaborated with other departments to streamline the collections process, resulting in improved productivity.
  • Located and monitored overdue accounts by using automated systems.
  • Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
  • Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.

Avis Van Rental

Rental Sales Agent
02.2011 - 09.2011

Job overview

  • Responsible and accountable: Completing Checkouts according to ISO procedures
  • Accurately Fill in Rental Agreements and fully complete checkouts
  • Check-in Vehicles according to ISO procedures
  • Modify Rental agreements to limits of authority
  • Booking reservations according to ISO procedures
  • Delivery and collections of vehicles according to ISO
  • Attending to customer complaints and service failures
  • Ensure that deliveries are done timeously and according to customer requirements
  • Ensuring that equipment is maintained, secured and conforms to Avis standards
  • Cash recons completed on a daily basis
  • All Accident damage recorded and reported according to ISO standards
  • Identifying all vehicles requiring maintenance/turn back and report to the manager
  • Maximizing fleet utilization and actioning inactive vehicles on report
  • Inventory of inactive vehicles on a daily basis
  • Ensuring revenue targets are met/exceeded
  • Accounting for all missing Mileage
  • Recording Fuel purchases on a daily basis
  • Ensuring Vehicle availability to meet bookings
  • Give subordinates a list of daily duties
  • Do vehicle exchanges for customers who require it
  • Monitor all non-revenue movements of vehicles
  • Filing of documentation according to ISO standards
  • Liaising with suppliers/customers on a daily basis
  • Daily operations meeting with Manager and staff
  • Monthend kilometre reading of Avis fleet
  • Close off Rental agreements and ensure correct billing
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Placed sales calls and handled sales for incoming customer calls.
  • Developed in-depth knowledge of rental inventory to provide expert advice on product selection.
  • Established strong rapport with clients, leading to repeat business and referral opportunities.
  • Delivered exceptional customer care through prompt responses to inquiries via phone calls or emails.
  • Maximized revenue by recommending appropriate rental products and upselling services to customers.

Self - employed

Retail Equity/ Futures Trader
01.2008 - 06.2009

Job overview


  • Executing trade electronically or via telephone
  • Liaising with traders on market movements
  • Gathering of information- critically of mispriced assets, detailed data analysis and evaluation
  • Actively monitored open positions, making informed decisions on whether to maintain or liquidate assets based on shifting market conditions.
  • Established efficient communication channels with brokers for seamless trade execution.
  • Enhanced portfolio performance by diversifying investments in various futures contracts.
  • Continuously updated personal knowledge of financial products including currencies, commodities, and indices to broaden trading opportunities.
  • Cultivated a deep understanding of fundamental analysis techniques for accurately forecasting future price movements.
  • Contributed to the overall success of the trading desk by sharing market insights and recommending strategic adjustments as needed.
  • Employed technical analysis tools such as chart patterns and indicators to support decision making process.
  • Maintained comprehensive records of all transactions, adhering to regulatory requirements and internal compliance policies.

South African Airways Cargo

International Received Clerk
01.1995 - 12.2007

Job overview

  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity.
  • Improved office efficiency by digitizing paper files and organizing digital records.
  • Streamlined document retrieval, meticulously filing documents both physically and electronically.
  • Ensured compliance with all regulatory requirements by conducting regular audits of office procedures.

Education

John Ramsay Senior Secondary

Matric / NQF4 from Accountancy, Mathematics, Economics, Business Economics
12-1991

University Overview

University of Johannesburg
Randburg, South Africa

National Diploma in Transport Management from Human Relations, Small Business Management, Business Management, End-User Computing, Transportation, Commercial Law, Problem Solving and Decision Making, Risk Management, Logistics Management, Transportation, Marketing Management, International Business Management, Logistics Management, Transportation
04-2004

University Overview

University of Stellenbosch

B.Comm General
01.1992 - Current

University Overview

Incomplete

Skills

Strong customer relations skills

Accomplishments

Accomplishments
  • Successfully increased customer service rating from 2 to 4 out of 6 within 2 years.
  • Successfully decentralised administrative functions to Customer service offices.
  • Successfully implemented Service Level Agreements between Head Office, Call Centre and Customer Service offices.

Dependants

Dependants
2

Personal Information

Personal Information
  • Ethnicity: Coloured
  • Date of Birth: 01/27/74
  • Gender: Male
  • Marital Status: Married

Awards

Awards
  • Successfully increased customer service rating from 2 to 4 out of 6 within 2 years.
  • Successfully decentralised administrative functions to Customer service offices.
  • Successfully implemented Service Level Agreements between Head Office, Call Centre and Customer Service offices.

Timeline

Bolt and Uber Driver
Self Employed
06.2023 - Current
Collections Officer
Motor Finance Corporation
03.2014 - 06.2020
Rental Sales Agent
Avis Van Rental
02.2011 - 09.2011
Retail Equity/ Futures Trader
Self - employed
01.2008 - 06.2009
International Received Clerk
South African Airways Cargo
01.1995 - 12.2007
University of Stellenbosch
B.Comm General
01.1992 - Current
John Ramsay Senior Secondary
Matric / NQF4 from Accountancy, Mathematics, Economics, Business Economics
01.1991
University of Johannesburg
National Diploma in Transport Management from Human Relations, Small Business Management, Business Management, End-User Computing, Transportation, Commercial Law, Problem Solving and Decision Making, Risk Management, Logistics Management, Transportation, Marketing Management, International Business Management, Logistics Management, Transportation
01.1999
VINCENT RODNEY DODO