VINCENT MSIZA
Customer Development Executive
Daveyton,Gauteng
Summary
I am a serial solutions provider with working experience in customer services, coordination, and team leadership. I have more than 10 years of working experience in a courier and logistics company. I operated and managed my own logistics company subcontracting to a multi-national courier and logistics company. I received awards for honesty and hard work. I have a proven track record for leading teams, going beyond expectations (customer first), and having entrepreneurial acumen.
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings.
Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Business Development & Customer Relations Manager
Mvamva Logistics
8 2023 - 4 2024
- Developing business, Maintaining relationship with existing clients to ensure retainment, Conduct market research, Outreach, Develop sales content from our success and mainly Customer Servicing.
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Made customers aware of current and new programs and services.
- Monitored team performance and provided regular coaching, contributing to improvement in service quality standards.
Sales Executive
Prime International Express
05.2022 - 06.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Identified upselling opportunities within existing accounts by staying informed about clients' evolving needs requirements.
Operations Manager
MTE - Xpress
02.2021 - 04.2022
- Planning and managing logistics, Overseeing the daily running of the warehouse, transportation, and customer services
- Organizing and monitoring storage and distribution of goods
- Resolving any arising problems or complaints
- Supervising and coaching the warehouse staff.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Founder/Managing Director
Msiza Logistics
03.2013 - 01.2021
- Started and managed my company that subcontracted to DHL
- Had a fleet of eight cars
- Managed the company with varying degrees of success until Covid business interruption.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Directed market expansions to propel business forward, meet changing customer needs.
- Defined company roles and responsibilities to establish and enhance processes.
- Achieved long-term sustainability for the organization through responsible decision-making processes grounded in ethics.
In-house coordinator/Operations Debriefer
DHL
07.2010 - 02.2013
- Ensuring customer service excellence by driving customer satisfaction and providing feedback
- Pursue standardization, implementation & improvement of processes
- Contribution to revenue
- Managing drivers and delivery issues as a debriefer
- General administration duties supporting the operations department
- Ensuring correct paperwork for the seamless transportation of the shipments.
- Facilitated open communication among team members, fostering a positive work environment and promoting teamwork.
- Identified potential risks early on during project planning stages by conducting a comprehensive risk analysis.
- Monitored project timelines closely, ensuring tasks were completed on schedule without compromising quality standards.
- Established performance metrics for ongoing evaluation of team members'' contributions towards organizational goals.
Customs Entry Clerk
TNT
08.2009 - 06.2010
- To maintain customs formalities and complete customs entries
- Preparation of customs entries to ensure all regulatory and compliance requirements are met.
- Automated repetitive tasks using appropriate software tools, reducing time spent on manual data entry significantly.
- Demonstrated flexibility by adjusting to shifting priorities and workload demands, effectively meeting deadlines without sacrificing quality.
- Supported management with timely reports, enabling them to make informed decisions based on accurate data.
- Collaborated with other departments to resolve discrepancies or obtain missing documentation as needed.
- Safeguarded integrity of financial transactions by verifying invoice amounts before entering them into the accounting system.
- Streamlined workflow for faster processing of documents through efficient organization and prioritization of tasks.
- Participated in continuous improvement initiatives aimed at enhancing efficiency within the department.
- Reduced errors in data entry by consistently double-checking inputted information against source documents.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sent completed entries for evaluation and final approval.
- Followed data entry protocols, rules and regulations.
- Used computer software to store and retrieve data.
Team leader-Customer Service
DHL
01.2006 - 07.2009
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Evaluated staff performance and provided coaching to address inefficiencies.
In-house coordinator
DHL
02.2005 - 12.2005
- Ensuring customer service excellence by driving customer satisfaction and providing feedback
- Pursue standardization, implementation & improvement of processes
- Contribution to revenue
- Having grown the business from billing under R100 k/month to over R2 million/month through customer service.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Electrical contractor - Self-employed
06.1998 - 03.2004
- Reading of technical diagrams and blueprints
- Installs conduits and pipes to house electrical wires and cables
- Ensures the work complies with electrical codes
- Installing circuit breakers and other electrical hardware to both businesses including newly built schools and private entities.
Education
N4 Electrical Engineering (Light Current) -
No Degree - Electrical Engineering Light Current
HB Nyathi Senior Secondary School
Jan.1990 - Dec.1994
Skills
Leadership Skills
undefinedPersonal Information
- Place of Birth: Pretoria, South Africa
- Date of Birth: 06/13/76
- Nationality: South African
- Driving License: Yes
Languages
English
Advanced (C1)
South African languages
Bilingual or Proficient (C2)
Interests
Learning Foreign languages
Voluteering
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved in Upselling and Cross Selling through effectively helping with systems implementation
- Oversaw almost 40% growth in the new customer acquisition through cold calling and referrals.
- Identified new market opportunities that led to about 10 -15% increase in the team's revenue in less than 6 months.
- Managed and Developed a team of 5 hard working sales executives
- Resolved product issue through consumer testing.
Golf and Soccer Coaching
I am casual golfer that started playing about a year and half ago and i play a minimum of twice a month when the time is available.
I have been coaching a team of under 12's from 2015 in my area that plays a local league. I also started coaching a school team of under 9's at my child's school during the soccer season since 2023.
Timeline
Sales Executive
Prime International Express
05.2022 - 06.2023
Operations Manager
MTE - Xpress
02.2021 - 04.2022
Founder/Managing Director
Msiza Logistics
03.2013 - 01.2021
In-house coordinator/Operations Debriefer
DHL
07.2010 - 02.2013
Customs Entry Clerk
TNT
08.2009 - 06.2010
Team leader-Customer Service
DHL
01.2006 - 07.2009
In-house coordinator
DHL
02.2005 - 12.2005
Electrical contractor - Self-employed
06.1998 - 03.2004
No Degree - Electrical Engineering Light Current
HB Nyathi Senior Secondary School
Jan.1990 - Dec.1994
N4 Electrical Engineering (Light Current) -
Business Development & Customer Relations Manager
Mvamva Logistics
8 2023 - 4 2024
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