Gardening,DIY, Mechinics and Fishing
Vincent Moses
Manager
Johannesburg
Summary
At Ellies Electronics, I spearheaded a team, driving performance through strategic planning and robust team leadership. My approach led to a significant overhaul in customer service protocols, boosting satisfaction scores notably. By fostering innovative solutions and enhancing supplier relations, I not only met but exceeded departmental goals, showcasing my decision-making prowess and ability to motivate.
Overview
19
19
years of professional experience
Work History
Manager
Ellies Electronics
03.2008 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Salesperson
HAP Hydraulics
01.2006 - 06.2007
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Willowmead Secondary
Lenasia, South Africa 04.2001 -
Skills
Team leadership
Strategic planning
Decision-making
Staff development
Customer service
Relationship building
Sales techniques
Interests
Timeline
Manager
Ellies Electronics
03.2008 - 10.2024
Salesperson
HAP Hydraulics
01.2006 - 06.2007
High School Diploma -
Willowmead Secondary
04.2001 -
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