Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Vincent Mdzeke

61 Block C, Own Haven Housing, East London

Summary

Professional hospitality worker skilled in delivering exceptional dining experiences. Strong focus on teamwork and achieving high standards in fast-paced environment. Expertise in customer service, multitasking, and adapting to changing needs. Known for reliability and effective communication, ensuring guest satisfaction and smooth operation.


Professional with strong background in real estate, skilled in property valuation, client relations, and market analysis. Known for consistent results through effective negotiation and strategic planning. Team-oriented with flexible approach, adaptable to changing market conditions. Reliable and driven, ensuring client needs are met with precision and care.

Overview

12
12
years of professional experience

Work History

Head Waiter(Side Hustle)

Azzuro Food - Functions
01.2014 - Current


  • Developing strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Using communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handing d customer complaints professionally, resolving issues involving rough diplomatic acknowledgment and commitment to service.
  • Supervising server staff and simultaneously serving personal section of tables.
  • Utilizing knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolving customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaning up tables after customers leave to enable speedy turnaround and guest flow.
  • Greeting new customers, discussing specials, and taking drink orders.
  • Sharing knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upholding high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Printing dining checks with total due, collecting payment and offering receipts to complete transactions.

Waiter

Cafe Neo
01.2014 - 01.2024
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Estate Agent

Sizwe Mlungwana Properties
02.2024 - 02.2025
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Conducted comprehensive market analysis to identify opportunities for investors.

Education

High School Diploma -

Adelaide Gymnasium
Adelaide, South Africa
11-2008

Skills

  • Menu presentation
  • High volume dining
  • Guest relations management
  • Menu memorization
  • Dining area maintenance
  • Relationship management
  • Accurate money handling
  • Item promotion
  • Restaurant software
  • Strong leadership
  • Warm and friendly
  • Team player
  • Contract negotiation
  • Negotiation
  • Highly professional
  • Strong organizational skills

Timeline

Estate Agent

Sizwe Mlungwana Properties
02.2024 - 02.2025

Head Waiter(Side Hustle)

Azzuro Food - Functions
01.2014 - Current

Waiter

Cafe Neo
01.2014 - 01.2024

High School Diploma -

Adelaide Gymnasium

References

Azzuro Food - Functions

     Mr Phytos

     078 300 3000

Cafe Neo

     Mr Phytos

     078 300 3000

Sizwe Mlungwana Properties

     Ms S.Tshabe

     071 464 0763

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Vincent Mdzeke