Microsoft Dynamics CRM 365
Vincent Chaukura
I.T Systems Engineer (Cyber-Ops)
Johannesburg
Summary
Seasoned professional in the I.T industry with a vast experience in systems and technology. An individual who is able to expertly manage security operations. Highly organized team player with the ability to effectively manage project milestones and project delivery. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to excel in assigned position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
28
28
years of post-secondary education
17
17
Certificates
Work History
IT Manager
Signedition
Johannesburg
01.2015 - Current
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Administering Dynamics 365 Online, SharePoint and Office 365 -
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Daily health checks on servers and services
- Identifying opportunities to automate while strengthening security posture of network infrastructure
- Setting up new WAN connection as company moved from ADSL to Microwave and finally Fiber connectivity.
- General technical consulting on systems to customers and field service engineers - 2nd-level Support & critical incident management - Liaise with external service providers.
- Review and enforce security standards and mitigate security risks - Worked with management to determine resource requirements, budget, and personnel needed to keep network in production status.
- Evaluated end user needs and recommended appropriate equipment and software configurations - File and Print team leader.
- Achievements -
- *Championed security advancements, training, firewall implementation, asset management and security baselines,
- *Risk assessments and day to day improvement on overall security posture of organization.
- *Successfully directed on-time, on-budget completion of company-wide upgrade to Windows 10 and Office 365 impacting more than 50 onsite staff and five remote employees - Implemented new VOIP system from then analogue PABX - Commissioned new backup and files servers - Initiated transformative IT policies designed to harden system security, including enhanced measures for password requirements and user access
- *Instrumental in companywide migration from legacy customer relationship management (CRM) system to Microsoft CRM Dynamics 365 by providing end-user training and support
- *Developed step-by-step training manuals for end-users to ensure seamless transition to Dynamics 365.
IT Technical Support Specialist
Signedition
Johannesburg
01.2014 - 04.2015
- Worked on various sites and projects for agency including following major projects - South 32 | Cisco voice upgrade - Configuring three different cisco telephonic devices and deployment.
- Providing support for users on new devices as well as training
- Updating firmware on each individual device manually
- Ensuring that all devices were online and fully functional - BHP-South32 | Domain Migration - Scheduling users for migration from one domain to other -
- Ensuring all users are migrated and putting preference on management - Troubleshooting failed migrations and remediating them - Liaising with Singapore office during migration and informing them of any changes -
- Manually assisting users experiencing any issues with migration - Being first point of contact with users pre and post migration -
- Running DNS fixes on users experiencing issues with migration - Manually handling desktop (kiosk) migrations for all floors -
- Builders warehouse | Builders scanners upgrade project - Upgrading of scanners firmware and windows version - Travelling to appointed sites around Gauteng - Ensuring that all handheld scanners are up to date and fully functional - Troubleshooting and escalating failed upgrades to head office for assistance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various departments.
IT. Security Administrator
Office of The Auditor General
Pretoria
01.2013 - 01.2014
- Administering day to day Security procedures for organization of over 3000 employees -
- Worked effectively in fast-paced environment.
- Using backup tool HP Data protection manager to manage and implementing daily and weekly backups.
- Performed day to day backup and documenting success and failures of backup and also investigating reasons for failures to ensure safety of production data daily.
- Ensuring that backup tapes were sent offsite daily and also receiving regional tapes for restores.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Administering Symantec Endpoint Antivirus for all users, ensuring that all users antivirus was up to date and correctly syncing with server and ensuring that each user had latest client installed on each laptop -
- Administering Encryption using (Point sec Encryption Console) - Software deployments using Microsoft System Centre Manager 2012 including scripting and packaging of applications or videos.
- Worked flexible hours across night, weekend and holiday shifts
- Administering Active Directory, creating user accounts, resetting locked out accounts.
- Reporting on all Internet usage, Vulnerability reports, Backup reports, Firewall reports, Restoration reports and daily backup container returns.
- Developed and maintained courteous and effective working relationships.
IT. Support/Field Technician
Amobia Network Solutions, ISP
Port Elizabeth
01.2012 - 01.2013
- Monitoring towers and client's connections and checking for latency.
- Resolving issues with towers that do not need onsite technician where applicable.
- Escalating to network team during investigations on issues affecting towers
- Troubleshooting with clients that are having issues with connectivity and latency issues.
- Doing call outs on client premises ensuring that are kept online and resolving any connectivity issues might be facing.
- Routine tower maintenance when required.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Managed over 20 customer calls per day.
- Delivered high-quality work by diligently following standard operating procedures
- Prepared and submitted reports to document work performed and provide progress updates to management
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction
- Read and interpreted technical manuals and schematics to understand systems design and operations
- Communicated with supervisor to report progress, discuss issues and seek guidance
Education
Information Technology Systems Engineer - Information Technology
OptiMi College
Johannesburg, South Africa 04.2001 - 12.2022
Advanced Level Certificate -
High School
Zimbabwe 01.2007 - 12.2008
Scool Cambridge / Zimsec Ordinary Level Certificate -
High School
Zimbabwe 01.2002 - 12.2006
Skills
Systems Engineering
undefinedCertification
Isc2 Certified Information Systems Security Professional (CISSP)
Software
SharePoint Oinle
Microsoft 365 Admin Center
Microsoft Server 2019
Timeline
IT Manager
Signedition
01.2015 - Current
IT Technical Support Specialist
Signedition
01.2014 - 04.2015
IT. Security Administrator
Office of The Auditor General
01.2013 - 01.2014
IT. Support/Field Technician
Amobia Network Solutions, ISP
01.2012 - 01.2013
Advanced Level Certificate -
High School
01.2007 - 12.2008
Scool Cambridge / Zimsec Ordinary Level Certificate -
High School
01.2002 - 12.2006
Information Technology Systems Engineer - Information Technology
OptiMi College
04.2001 - 12.2022
Additional Information
Code C1 Valid Drivers License
Own Vehicle
References available on request
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