Vimal Morar
Service Manager
Johannesburg
Summary
I am a highly organized, process-oriented and experienced professional With aftersales knowledge in the premium segment of the service and parts environments. Having 20 years of dealership experience of which 3 years comprised Of creating, managing & leading successful aftersales teams. My knowledge of the aftersales segments is comprehensive & diverse.
Overview
21
21
years of professional experience
Work History
Service Manager
Supergroup - Grand Central Motors Midrand
04.2024 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
Service Manager
Supergroup - Jeep Fiat Alfa Romeo Menlyn
06.2021 - 03.2024
- Ensured customer service stayed excellent and helpful by closely monitoring staff performance and assessing customer reviews
- Kept department running efficiently and effectively by implementing enhanced policies and procedures when required
- Improved operations by providing extra guidance to inefficient, underachieving staff
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service
- Created various business strategies, designed to improve customer service, enhance growth and increase sales.
Service Advisor
Supergroup - FCA East Rand
- Recommended additional, useful services to customers, which helped to increase overall sales
- Set up repair appointments to meet customer needs and resolve key concerns
- Explained complex mechanical information clearly to customers for good understanding of required repairs
- Contributed to business growth by confirming that customers were satisfied with service and quality
- Built client relations while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Qualified Technician
Supergroup - FCA East Rand
01.2004 - 08.2008
- Working Workshop Foreman
- Performed diagnostics and troubleshooting
- Carry out major & minor maintenance servicing of motor vehicles
- Carry out major & minor mechanical repair work
- Executed assigned duties to meet performance targets by completing work within set thresholds.
Apprentice
Cargo Motors
- Shadowed supervisor and senior staff to learn a wide range of simple and complex techniques
- Used observation and active listening to gain thorough understanding of processes and practices.
Education
Aftersales Management - Workshop & Parts - undefined
Stellantis Training
Mopar MBA - undefined
Stellantis Training
Workshop Managment - undefined
Stellantis Training
Diploma of Higher Education - Motor Mechanics - undefined
Merseta
Academy Of Learning - Computer Literacy - undefined
Matric - undefined
Glenvista High School
Skills
Effective Team Leadership
Workshop Loading
Customer Complaint Management
Business strategy development
Extensive product knowledge
Target setting and monitoring
Organised
Customer relations
Manufacturer relationship building
Languages
English
Afrikaans
References
- Udo Paro, Dealer Principal, 082 490 8334
- Alexander Manders, New Vehicle Sales Manager, 065 259 5767
Timeline
Service Manager
Supergroup - Grand Central Motors Midrand
04.2024 - Current
Service Manager
Supergroup - Jeep Fiat Alfa Romeo Menlyn
06.2021 - 03.2024
Qualified Technician
Supergroup - FCA East Rand
01.2004 - 08.2008
Service Advisor
Supergroup - FCA East Rand
Apprentice
Cargo Motors
Aftersales Management - Workshop & Parts - undefined
Stellantis Training
Mopar MBA - undefined
Stellantis Training
Workshop Managment - undefined
Stellantis Training
Diploma of Higher Education - Motor Mechanics - undefined
Merseta
Academy Of Learning - Computer Literacy - undefined
Matric - undefined
Glenvista High School
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