Vikesh Ramrethan
Finance Sector : Banking Operations - Cash
Durban
Summary
- Embracing the past with a future entrenched in technology , i have spent over 2 decades in the cash entity of a commercial bank to see that cash still remains King . As such i have come to respect the individuals both personal and corporate whom i was privileged to have been part of their journey creating solutions and best practices for. I have been part of the cash onboarding , rollout and migration for such as the Ethekwini Minicipality and Makro Stores in KZN with great success. I have been a custodian of various Service Level Agreements iro Cash between Corporates and the Bank stemming from process guidelines , awareness training ito currency integrity and training - know your money.
- I thrive best where values have meaning combined with upstanding Morales and Ethics...
- i have been the custodian of millions or Rands , where i have gained the trust and respect of customers .Hence the cornerstone of belonging to a business where a customer can trust , our process , our systems and our people - Integrity intact at all times.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Regional Manager Cash Operations
First National Bank
Durban
12.2019 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Client Service Manager
First National Bank
Durban
01.2010 - 11.2019
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Generated customer satisfaction surveys to analyze results into action plans.
- Developed service procedures, policies and standards.
- Researched and corrected customer concerns to promote company loyalty.
Solution Specialist - Cash
First National Bank
Gauteng
04.2006 - 12.2009
- Recommended new products and services to customers.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Identified issues through root cause analysis to implement corrective action.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
Education
NQF 7 - Leadership Development
Wits Business School
Gauteng 05.2008 - 05.2009
NQF6 - Business Management : Customer Relationship Mgmnt.
UNISA
Durban 01.2008 - 11.2008
Skills
Managerial skills
undefinedPassionate Audiophile
Music is my escape and has been . I think every person has one , mine is music.
Timeline
Regional Manager Cash Operations
First National Bank
12.2019 - Current
Client Service Manager
First National Bank
01.2010 - 11.2019
NQF 7 - Leadership Development
Wits Business School
05.2008 - 05.2009
NQF6 - Business Management : Customer Relationship Mgmnt.
UNISA
01.2008 - 11.2008
Solution Specialist - Cash
First National Bank
04.2006 - 12.2009
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