Victress Barbara Xolo
Durban,KZN
Summary
Area Manager responsible for multi-store performance, people development, and trading compliance across 2–4 stores in retail locations. Strengthens sales consistency by reviewing KPI delivery, coaching store leaders, and resolving operational gaps across the area. Brings commercial control to budget oversight, standards execution, and store-level accountability.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Store Manager Cresta
Woolworths Country Road Cresta
- Trained and developed team members on customer service standards and sales techniques.
- Implemented inventory management strategies to reduce stock discrepancies and improve turnover.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Led daily store operations, ensuring optimal staffing and resource allocation.
Department Manager
Woolworths Country Road Sandton
03.2022 - Current
- Current position: Department Manager – (114 million rand business)
- Period: March 2022 -Current
Department Manager- Country Road Hydepark
05.2020 - 08.2021
- (45 Million rand business)
Department Manager- Witchery & Trenery
Woolworths Mall of Africa
11.2018 - 05.2020
- (30 Million rand business)
Store Manager/ Business Unit Manager
Queenspark Sandton City
10.2015 - 02.2018
- (35 million rand Business)
Department Manager Witchery and Mimco
Woolworths Sandton City
09.2014 - 08.2015
- Chain : Country Road Group
- (39 Million rand Business)
Floor Manager
Tile Africa
05.2014 - 08.2014
Store Manager
Edcon Pty Ltd
Pretoria
08.2013 - 02.2014
- Chain: Boardmans Brooklyn –Pretoria (15 million rand Business)
Store Manager
Boardman’s Northgate Mall
09.2010 - 08.2013
- (10 million rand Business)
Store Manager
Boardman’s South Coast
12.2008 - 09.2010
- (6 million rand business)
Credit Associate – Trainee Credit Manager
Edcon
Shelly Beach
10.2003 - 05.2005
- Analyze and manage new business and minimizing losses and well management of frauds and disputes.
- Compile weekly & monthly reports for administrative department.
- Develop and implement action plans to rectify departments out of line variances.
- Ensure implementation of Edcon’s Way of managing expenses.
- Track resource usage against set budget.
- Manage safe handling of all financial information according to Chain policies and procedures.
- Ensure compliance to chain policies and guidelines in terms of Occupational Health Safety.
- Ensure the implementation of the Chain’s credit/financial services strategy by managing and driving the achievement of the store’s new business targets.
- Ensure the adherence to all new business processes within the store as well as ensuring that monthly targets are met.
- Ensure compliance to chain policies and guidelines in this area.
- Provide inputs and suggest appropriate changes to store new business plans.
- Provide and analyse new business development performance.
- Department: Edgars – Shelly Beach (52 million rand business)
Marketing Consultant
Health & Racquet (Kings Park – Durban)
Durban
06.2000 - 03.2001
- Initiating & assisting in marketing the brand which involves promotions during sports practices egg soccer, rugby and presentations to sports managers, team and their board members.
- Identifying the suitable target market and generating new business as well as maintain existing customer base by providing excellent service.
- To ensure that monthly sales budget are achieved as well as financial year budgets.
- Provide and analyze new business development performance reports.
Store Manager /Business Unit Manager
Retailability
Durban Galleria , South Africa
06.2025 - Current
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented inventory management systems, optimizing stock levels and reducing shrinkage.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Enhanced customer experience through effective merchandising and visual display techniques.
- Conducted regular performance evaluations, providing constructive feedback to improve employee effectiveness.
- Developed staff schedules to align with peak business hours, improving operational efficiency.
Education
Matric -
Ingwemabala Comp. High School
Gamalakhe01-1996
New Management Development Programme - undefined
University of Stellenbosch(USB)
10-2023
B Com - Economics
UNISA
Graduate Diploma in Marketing- IMM - undefined
Technikon Natal –DUT
New Management Development Programme - Executive Development
Stellenbosch University
Cape Town, South Africa 04.2001 -
Skills
Financial management
Team leadership
Planning and organizing
Communication and influence
Analytical thinking
Store operations management
Inventory control
Merchandising standards
Loss prevention
Sales forecasting
Payroll administration
Visual merchandising strategy
P&L management
Vendor negotiation
Workforce planning
Succession planning
Accomplishments
- Supervised team of 65 staff members including the Kelso which is a new addition to Retailability.
- Achieved 96% customer satisfaction score consistantly for 3 months.
- Achieved 26% in Beauty business through effectively stock management.
- Implemented new security measuers and processes that successfully stopped recurring robberies and protected company assets
Certification
[Area of certification], [Company Name] - [Timeframe]
Timeline
Store Manager /Business Unit Manager
Retailability
06.2025 - Current
Department Manager
Woolworths Country Road Sandton
03.2022 - Current
Department Manager- Country Road Hydepark
05.2020 - 08.2021
Department Manager- Witchery & Trenery
Woolworths Mall of Africa
11.2018 - 05.2020
Store Manager/ Business Unit Manager
Queenspark Sandton City
10.2015 - 02.2018
Department Manager Witchery and Mimco
Woolworths Sandton City
09.2014 - 08.2015
Floor Manager
Tile Africa
05.2014 - 08.2014
Store Manager
Edcon Pty Ltd
08.2013 - 02.2014
Store Manager
Boardman’s Northgate Mall
09.2010 - 08.2013
Store Manager
Boardman’s South Coast
12.2008 - 09.2010
Credit Associate – Trainee Credit Manager
Edcon
10.2003 - 05.2005
New Management Development Programme - Executive Development
Stellenbosch University
04.2001 -
Marketing Consultant
Health & Racquet (Kings Park – Durban)
06.2000 - 03.2001
Graduate Diploma in Marketing- IMM - undefined
Technikon Natal –DUT
B Com - Economics
UNISA
New Management Development Programme - undefined
University of Stellenbosch(USB)
Store Manager Cresta
Woolworths Country Road Cresta
Matric -
Ingwemabala Comp. High School