VICTOR LUVUYO MRANUGO
Johannesburg
Summary
Business development, operations, and fundraising support across corporate, nonprofit, and community settings. Combines campaign leadership, client escalation handling, financial reporting, and stakeholder coordination to improve service delivery, secure funding, and support organised growth.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Director & Principal Consultant
VLM Holdings (Pty) Ltd
06.2024 - Current
- B2B Strategy & Sales: Established a specialized corporate gifting and office decor division, successfully identifying, pitching, and securing high-value B2B contract sales of historical political icon frames to South African corporate offices.
- Architected and executed comprehensive fundraising strategies, aligning community projects with requirements of corporate sponsors.
- Consulted with local Non-Profit Organizations (NPOs) to draft compliant corporate grant proposals, ensuring alignment with Corporate Social Investment (CSI) funding frameworks.
School Governing Body (SGB) Treasurer
Robin Hood Secondary School
01.2023 - Current
- Oversaw financial governance, budget drafting, and reporting of public school funds to ensure compliance with the South African Schools Act.
- Reported on financial situation to guide decision-making and budget formulation.
- Coordinated distribution of school fees across departments, prepared financial audits, and managed resources effectively.
- Monitored expenses, income, budgets and petty cash records and acted upon errors.
- Managed receipt and banking information to monitor and protect company funds.
HOA Executive Leader (Fundraising & Project Management)
Community Homeowners Association
01.2023 - Current
- Drove neighborhood fundraising initiatives and engaged stakeholders to strengthen community involvement.
- Led community estate development projects and coordinated infrastructure maintenance planning to enhance community facilities.
- Developed and maintained strong relationships with clients through regular communication and support.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
Customer Service Specialist
Innovation Group Services
07.2022 - 06.2024
- Resolved complex client escalations, utilising consumer behaviour insights to enhance customer satisfaction metrics.
- Managed high-volume corporate and consumer accounts, ensuring strict adherence to Service Level Agreements (SLAs) and retention targets.
- Monitored compliance with service level agreements and quality standards, ensuring consistent service delivery.
- Assisted in workforce management operations, improving forecasting and scheduling processes.
Insurance Broker
EQ Fin (Affiliated with Liberty Group)
08.2021 - 05.2022
- Analysed portfolio risk and client financial needs, delivering compliant product presentations that ensured adherence to regulatory standards.
- Delivered accurate product information to assist customers effectively along with attentive customer service to all customers.
- Implemented strategies to enhance customer loyalty through exceptional service through high-quality service and follow through.
- Responded to customer calls swiftly to resolve issues and answer questions.
Campaign Manager and Operations Lead
TASA Political Marketing – ANC Progressive Business Forum (PBF)
08.2009 - 03.2018
- Developed and implemented large-scale telephonic and direct marketing campaigns, enhancing public engagement and expanding organizational reach.
- Monitored campaign performance through analytics tools, adjusting strategies in real-time to improve results.
- Led Operations department after promotion from Telemarketer, overseeing campaign budgets, timelines, and personnel management to ensure operational efficiency.
- Calculated campaign and miscellaneous costs for payments, providing declaration of expenses.
- Developed grassroots campaigns to engage community support for the candidate to mobilise popular support for candidate and policies.
Education
N6 - Marketing Management
Dobsonville South West Gauteng TVET College
Johannesburg, GP01-2025
Call Centre Administration & Computer Literacy Certificate - Call Centre
ADT Staffing Pty Ltd
Johannesburg, GP01-2013
-NQF Level 4 Abet Certificate - Abet Practice - Teaching
Unang Business College
Centurion, GP01-2006
Matric (National Certificate) - Matric
Fontunas High School
Soweto, GP01-2003
Skills
- B2B strategy development
- Business development
- B2B sales
- Client engagement strategies
- Client retention
- CRM management
- Client management
- Corporate fundraising expertise
- Fundraising strategy
- Grant writing
- Financial governance
- Project management
- Risk management
- Operations leadership
- Strategic planning
- Cross-functional collaboration
- Analytical skills
- Problem-Solving Speed
- SLA management
- Executive communication
- Brand management
- Customer Service
- Customer Service
Core Skills
Fluent in English & Xhosa
References
To be provided upon request
Awards & Recognition
- Long-Service Award – TASA Political Marketing, - Leadership Award – TASA Political Marketing, - Quality Month Award – Innovation Group, - Customer Compliments Recognition – Hello Peter (3 consecutive months)
Certification
Marketing Management Professional
Timeline
Director & Principal Consultant
VLM Holdings (Pty) Ltd
06.2024 - Current
School Governing Body (SGB) Treasurer
Robin Hood Secondary School
01.2023 - Current
HOA Executive Leader (Fundraising & Project Management)
Community Homeowners Association
01.2023 - Current
Customer Service Specialist
Innovation Group Services
07.2022 - 06.2024
Insurance Broker
EQ Fin (Affiliated with Liberty Group)
08.2021 - 05.2022
Campaign Manager and Operations Lead
TASA Political Marketing – ANC Progressive Business Forum (PBF)
08.2009 - 03.2018
N6 - Marketing Management
Dobsonville South West Gauteng TVET College
Call Centre Administration & Computer Literacy Certificate - Call Centre
ADT Staffing Pty Ltd
-NQF Level 4 Abet Certificate - Abet Practice - Teaching
Unang Business College
Matric (National Certificate) - Matric
Fontunas High School