Victoria Pauline Zaal

Purpose of Role:

To ensure that the fund administration is undertaken accurately and within the set time constraints and provide support to internal and external key business areas.

Management of the CRM, Business Analyst and Compliance to ensure that all operational and client deliverables are produced and met within the required reporting deadline.

Review and identify new workflow/system improvements and oversee projects impacting the CRM Team and wider business. Involved in development and review of the project pipeline with the business analyst and CFO. Regularly meetings held with data providers to track on-going project development and enhancements and fed back to respective teams. On-going management of third party service providers.

Direct Reports: CRMs , Business Analyst and Compliance Administrator

Core Duties:

• Manage 3rd party service providers
• Annual budget review of service providers
• Procurement of 3rd party service provides
• Implementation and review of service providers KPI
• Client Service delivery
• Ensure team achieves client service delivery by managing both internal and external clients, and internal and external reporting deadlines.
• Process Management
• Design and implementation of adequate processes and controls within investment operations
• Ensuring Internal control review is done annually
• Oversight of annual GIPS audit review and sign-off within agreed deadline
• Finance Management
• Review and oversight of invoice, billing and collection process.
• Team and Resource Management
• Efficient management and development of staff to support CRM team deliverables.
• Staff succession planning and retention
• Oversight and management of Investment operations IT related systems; infrastructure and network
• Project oversight for new system developments
• Liaison with external auditors for Private Equity structures, Partnerships and other SPV vehicles, finalisation of related Annual Financial Statements.
• Oversight of new product launches, including review of legal documentation and deal structuring.
• To assist in any responsibilities that CEO, CFO or COO may assign

Purpose of Role:

Prepare, review and analysis key monthly Business Risk Reporting such as BRF (Breach Remediation Forum), ORF (Operational Risk Forum) as well as Key Risk Indicator Quarterly reporting for many UKMEA regional clients. Daily processes include monitor and review Breach remediation and Significant Incident Reporting, ensuring robust controls are documented and in place therefore eliminate future errors/breaches resulting in compensation payout.

Core Duties:

• Support the team in producing and analyzing operation risk data (controls, execution, risk assessments and etc)
• Assist in compiling various governance reports and processes such as Audit Review Forums, Business Review Monitoring Plans, Breach Remediation Forum, Operational Risk Forum and Monthly and Quarterly KRI Risk reporting for key clients.
• Assist in External audit testing cycles, risk and control testing programs through liaising with all business partners, departments and corporate functions across UKMEA region identifying potential operational risks and losses therefore raise alerts to senior management.
• Review and analysis all breach data and significant incident reporting, monitoring proposed remediation and conclusion. Reviewing business procedures implementing robust controls thereby reducing the number of errors raised per client.
• Provide support and assist in implementing the Bank’s risk framework, provide training and education on risk management concepts.

Purpose of Role:

To manage the team to ensure that all deliverables are produced and dispatched on time in accordance with client service level agreements and agreed quality standards.

• Trained and supported new team members, maintaining culture of collaboration
• Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
• Effectively managed multiple competing priorities while maintaining focus on delivering results for clients and the organisation
• Implemented process improvements that led to significant time savings and increased accuracy in deliverables
• Defined work plans in alignment with stakeholder requirements

Purpose of Role:

To review and ensure that accurate monthly fund valuations, statements and reports are produced as well as other deliverables are met to meet client specific deadlines.

Core Duties:

• Understand and execute daily and month end responsibility of producing Monthly Valuations.
• Perform advanced work within the team and pro-actively assist others.
• Assist with controls and reviews within the team and department.
• Effectively liaise with Internal clients, and various other Internal departments to resolve issues or queries in a timeously manner.
• Escalate and ensure that all relevant line managers and other departments are kept informed of all queries or issues that may impact month end deliverable.
• Create and maintain strong working relationships built with other Internal and global teams/departments.
• Provide on the spot job training for new and/or less experienced staff members.

Fund Accounting Specific Duties

• Review and sign-off of monthly audit packs and review all reconciliations performed.
• Comply with all monthly valuation specific requirements.
• Adhere and acknowledge all policy and procedures, which is measured by various Internal and External Audits conducted.
• Work in a manner that produces accurate results and ensure that the team achieves and maintains all month end reporting deadlines.
• Drive month end preparations with in team.

Purpose of Role:

Create and maintain client relations with Institutional clients, acting on custody instructions and ensuring that all client queries have been answered. Prepare and review all client activity and perform required monthly billing.

Purpose of Role:

To prepare and ensure that accurate monthly fund valuations, statements and reports are produced as well as other daily deliverables are met to meet client specific deadlines.