Overview
Work History
Education
Skills
Timeline
Summary
Certification
Work Availability
Work Preference
Languages
Interests
VICTORIA KARABO SEHLABANELO MAKHAFOLA

VICTORIA KARABO SEHLABANELO MAKHAFOLA

Administrator
Pretoria,GP
You are never too old to be what you might have been.
George Eliot

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work History

Department Head Alterna, AVBOB MUTUAL
  • Appointment
  • Evaluate and process applica on of employment (including iden fica on of outstanding requirements and personal creden als
  • Process any outstanding requirements (including MIE Reports)
  • Finalize contrac ng process
  • Facilitate electronic record keeping by scanning and saving broker file to dedicate drive/folder
  • Compile and distribute progress reports daily
  • Administer representa ve and broker debits
  • Maintain broker compliance
  • Evaluate and process amendment request to broker contracts
  • File all documenta on in brokers file once amendment was finalized
  • Facilitate broker fraud dashboard
  • Facilitate preliminary fraud inves ga ons on broker business submi ed
  • Responsible for department referrals of brokers to compliance department
  • Employment Development
  • Iden fy subordinate training needs and arrange training according to iden fied needs
  • Provide on the job training,coaching and mentoring to subordinates to facilitate op mal employee development
  • Employment Rela ons
  • Perform performance monitoring annually according to company policy
  • Ins tute/administer remedial ac on as and when necessary to ensure compliance to company policy and legisla on as well as op mal func oning of the department
  • General
  • Facilitate quality control in terms of updated broker informa on on system
  • Reconcile Commission codes on XK930 vs LM30 and access to ensure that codes are reserved/allocated/released correctly
  • Facilitate New Business inves ga on to enable ins tu on of remedial ac on on broker debit
  • System enhancement and tes ng
  • Maintain department policy and procedure manuals
  • Inves ga on of new business on fraudulent Policies and Compliance received
  • Maintain systems by means of audits reports and do system enhancements
  • Facilitate department projects and provide feedback to manage
  • Formulate department le ers to be sent to stake holders (brokers) and request legal and compliance to make final review
  • Reason for leaving - Contract Ended

Senior Clerk

MUTUAL
  • Processing and Authorizing Broker Appointments
  • Maintain Broker Control & Amendments
  • Processing Broker termina ons
  • Broker Maintenance
  • Processing Appointments of Intermediaries Applica on
  • Compiling Intermediaries Contracts
  • Intermediaries Code Ac va ons
  • Maintain long term insurance categories changes
  • Supervision monitoring
  • Maintenance of team lists
  • Open and Maintain branch codes
  • Transfers of Intermediaries
  • Replacements no fica ons
  • FSB Licensed valida on
  • Broker and Representa ves debits
  • Broker inves ga ons
  • Processing of debarments

Mul Skilled Sales Consultant

VOLPES (PTY)LTD
  • Sell specific products and render services to customers
  • Demonstrate products and show how to maximize their features
  • Explain different customizable features
  • Process orders in person and over the phone
  • Check inventory to ensure products in stock
  • Collect method of payments and dispense monetary change
  • Conduct outbound lead and follow-up calls to poten al and exis ng clients
  • Operate cash register
  • Count daily money transac ons at the end of the day set up merchandiser display

Group Schemes Clerk

AVBOB MUTUAL
02.2011 - 08.2012
  • Balancing and reconcilia on of monthly schedule

Archiving Clerk

AVBOB MUTUAL
01.2015 - 01.2004
  • Prin ng members lists and compare details with the schedule
  • Administer and confirm the correc ons of informa on on hand
  • Handle telephone enquiries (internal & external)
  • Follow up on outstanding payments
  • A end to enquiries of internal and external clients
  • Send out contracts to clients
  • Sending of schedules by internet and email, Perform informa on search
  • Ensure good achieve accessibility
  • Responding to personal,telephone and wri en enquiries from departments
  • Review achieve lists on monthly basis
  • Transferring of perishable documenta ons to robust storage
  • Recording and preparing outgoing mails
  • Prepara on of policy documenta ons, quality control of scanned documenta ons

Education

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05.2014 - 04.2017

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07.2013 - 05.2014

Skills

UNISAundefined

Timeline

Long Term Insurance Certificate

03-2017
Archiving Clerk - AVBOB MUTUAL
01.2015 - 01.2004
- ,
05.2014 - 04.2017
- ,
07.2013 - 05.2014
Group Schemes Clerk - AVBOB MUTUAL
02.2011 - 08.2012
- Department Head Alterna, AVBOB MUTUAL
Senior Clerk - MUTUAL
Mul Skilled Sales Consultant - VOLPES (PTY)LTD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Certification

Long Term Insurance Certificate

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Career advancementPersonal development programsWork-life balanceWork from home option

Languages

English
Advanced (C1)
Afrikaans
Intermediate (B1)
Sotho
Advanced (C1)

Interests

Travelling

Hiking

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VICTORIA KARABO SEHLABANELO MAKHAFOLA Administrator