VICTORIA DALOKUHLE MPOFU
JOHANNESBURG
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Casino Table Games- Inspector / Supervisor
Emperors Palace
03.2010 - 11.2020
- Monitored workflow to improve employee time management and increase productivity by 100%.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Conducted routine inspections to check quality and compliance with established specifications.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
- Evaluated employee performance and coached and trained to improve weak areas.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Gathered, organized and input information into digital database.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Casino-games- Dealer
Emperors Palace
12.2002 - 03.2010
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Adhered to company and game policies as well as state and federal regulations.
- Learned and followed company procedures to maintain consistency and standards.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Answered players questions and resolved disputes to provide excellent customer service.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Oversaw more than 6 table games.
- Kept track of game outcomes and reported to supervisor for accurate record keeping
- Inspected table games and equipment to confirm proper function
- Monitored game for potential security risk to protect operation and players
- Enforced game rules to maintain fair paly and avoid disputes
- Monitored players behavior, taking appropriate action against rule violations.
Education
Bachelor of Arts - Fashion Design
06.2020
Skills
- First Aid
- Workflow Planning
- High-Pressure Environments
- Customer Relationship Management
- Microsoft Office
- Adobe Illustrator
- Staff Training
- Microsoft Word
- Team Leadership
Exercise
Gym
sport
Netball
Athletics
Timeline
Casino Table Games- Inspector / Supervisor - Emperors Palace
03.2010 - 11.2020
Casino-games- Dealer - Emperors Palace
12.2002 - 03.2010
Lisof - Bachelor of Arts, Fashion Design
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