VICTORIA CHILI SIBONGILE

Ø MINUTES CAPTURING FOR MEETINGS

Ø RECORD KEEPING, FILING FOR FUTURE REFERENCING

Ø CONTACT LISTS

Ø SITE MEETING VISITS

Ø TIME SHEET CAPTURING

Ø FILINGBOF LEAVE AND ALLOWANCE FORMS

Ø RECORDING OF LEAVE ON LEAVE FILES

Ø SORTING OUT SICK NOTES AND CAPTURE THEM ON THE SYSTEM

Ø TYPING LETTERS FOR MEETINGS

Ø BOOKING OF BOARDROOM FOR MEETINGS

Ø FILLING TENDER DOCUMENTS

Ø DATA CAPTURING

Ø OFFICE SUPPORT

Ø OFFICE ETIQUETTE

Ø ATTEND BRIEFING SESSIONS

SALES

Ø RESPONSIBLE FOR KEEPING RECORDS OF RECEIVED STOCK

Ø PACK STOCK ON SHELVES PER SIZE AND COLOUR

Ø ASSIST CLIENTS OF MAKING CHOICES ON WHAT THEY ARE INTERESTED TO BUY

Ø RECORD STOCK PURCHASED BY CLIENTS AND ISSUE INVOICE

Ø CAPTURE/ REGISTER CLAIMS ON THE SYSTEM (EMD )

Ø SUBMITTING CLAIMS TO THE MEDICAL AID SCHEME AND RECONCILING PAYMENTS

Ø DEAL WITH QUERIES ( WRITTEN AND TELEPHONIC )

Ø MAINTAINING GOOD AND ACCURATE AGE ANALYSIS

Ø ALLOCATING OF REMITTANCES, RECONCILE CONTRIBUTIONS AND CLAIMS

Ø COLLECTION OF OUTSTANDING DEBT

Ø RESOLVING AND FOLLOW UP ON ALL ACCOUNTS QUERIES

Ø MAINTENANCE OF MEMBER RECORDS

Ø MAILING / FAXING OVERDUE ACCOUNTS TO DIFFERENT MEDICAL AIS SCHEMES

Ø PRE-AUTHORIZATION OF PROCEDURES DONE AT THE DOCTORS ROOMS

Ø FOLLOW-UP / UPDATE HOSPITAL AUTHORISATIONS

Ø HANDLING OF ADMINISTRATION AND FOLLOWING-UP ON OUTSTANDING CLAINS WITH THE MEDICAL AID AND MEMBERS

• Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
• Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
• Prepared files, letters and notices.
• Streamlined internal processes through regular review meetings, identifying areas for improvement and implementing necessary changes.

RECRUITMENT AND SELECTION

> SHORTLISTING

> RECORD KEEPING

> FILLING OF EMPLOYEE DOCUMENTS

> ASSIST IN ANALYZING JOBS

> PRINT, SORT ALL CV’S FOR SHORTLISTING

> CALLING OF SHORTLISTED CANDIDATES INFORMATION ABOUT

NTERVIEWS

Ø SELETION PROCESS

Ø INDUCTION FOR NEW EMPLOYEES

Ø CALLING FOR REFERENCES

Ø SORTING EMPLOYEES SALARY’ PAY SLIPS