Victoria Boitumelo Raboroko
Claims Motor Assessing Admin Advisor
Clubview
Summary
Accomplished Corporate Communications graduate, pursuing copywriting eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
2
2
years of professional experience
1
1
Certification
3
3
Languages
Work History
Claims Motor Assessing Advisor
OUTsurance
Centurion
10.2022 - Current
- Improved efficiency and productivity by acquiring new skills.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Responded to telephone enquiries from Clients, Field Assessors, Brokers, Panel beaters and Claims Advisors.
- Obtained clear photographic evidence to support clients claims.
- Diligently filed and followed up with Service Providers for vehicle assessments.
- Verified client identity and records for full claims compliance.
- Stayed current on processes and procedures to offer relevant assistance.
- Escalated critical claims or complex situations to Team Managers for review.
- Completed general claims administration, reviewing and distributing legal and evidentiary documentation.
- Determined insurance cover level and relevance for accurate claim assessments.
- Handled all claims and communications within established service level agreements.
- Built and managed effective internal and external relationships with all involved parties.
- Followed up on all client requests and verified resolution.
- Created and maintained positive customer experiences, leading junior team members by example.
Human Resources Intern
OUTsurance
Centurion
01.2022 - 08.2022
- Maintained statutory compliance, ensuring all HR documentation was up to date, accurate and met HR audit requirements.
- Drafted and published job descriptions to attract top-quality talent.
- Supported employee engagement and wellbeing through team events and group fitness sessions.
- Participated in HR events, contributing to positive and engaging environment.
- Assisted HR team with general administration and paperwork to maintain optimal processing times.
- Conducted background checks for new team members and completed required follow-ups.
- Helped to conduct employee engagement surveys using Google Forms and Sheets.
- Attended new hire orientations and exit interviews to observe and learn processes.
- Helped to monitor staff performance through regular reporting and data analysis.
- Helped to improve employee performance review processes with clear goal setting and KPI monitoring frameworks.
Education
BA In Strategic Communication In Corporate Communication - Strategic Communication
University of Johannesburg
Auckland Park 05.2022
Matriculant - Matriculant
Immaculata Secondary School
Diepkloof Soweto 11.2018
Skills
Risk assessing
Public relations
Copywriting abilities
Leadership
Communication skills
Customer-focused
Problem-solving
Accomplishments
Top Performer
PBS Representative
Certification
FETC Short Term Insurance
Timeline
FETC Short Term Insurance
11-2023
Claims Motor Assessing Advisor
OUTsurance
10.2022 - Current
Human Resources Intern
OUTsurance
01.2022 - 08.2022
BA In Strategic Communication In Corporate Communication - Strategic Communication
University of Johannesburg
Matriculant - Matriculant
Immaculata Secondary School