Victoria Morris
Compliance
Bedfordview
Summary
Dynamic compliance professional with extensive experience at CIB Pty Ltd, adept at implementing compliance programs and enhancing regulatory education. Proven track record in risk management and process improvement, significantly reducing non-compliance incidents. Strong analytical skills complemented by effective team leadership, driving excellence in compliance and quality assurance initiatives.
Overview
32
32
years of professional experience
Work History
Compliance
CIB Pty Ltd
02.2024 - Current
- Improved compliance management by implementing streamlined processes and procedures.
- Monitored expenditures for compliance with approved budgetary constraints.
- Ensured compliance with all relevant legal and regulatory requirements, minimizing the risk of non-compliance penalties or sanctions.
- Maintained compliance with financial regulations, ensuring timely reporting and audits.
- Demonstrated correct procedures and compliance with standards at all times.
- Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance penalties or fines.
- Managed team according to company standards and compliance requirements.
- Achieved compliance with audit performance requirements.
- Counseled business units regarding regulatory compliance matters, reducing incidents of non-compliance across the organization.
- Developed internal controls to monitor ongoing compliance with regulatory requirements, reducing instances of non-compliance significantly.
- Identified gaps in existing compliance processes and recommended updates.
Head of Quality Assurance
CIB Pty Ltd
12.2011 - 12.2024
- Authored documentation for internal use by QA personnel, setting guidelines for review activities and reporting requirements.
- Developed and executed successful quality audits for continuous process improvement and risk mitigation.
- Implemented training programs to enhance the skillset of the Quality Assurance team members.
- Oversaw regulatory compliance initiatives, maintaining up-to-date knowledge on relevant industry guidelines and requirements.
- Led a team of QA professionals, fostering a culture of continuous improvement and excellence.
- Streamlined quality assurance documentation, ensuring accuracy and compliance with industry standards.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Head of Procurement
CIB Pty Ltd
02.2014 - 08.2023
- Championed procurement best practices throughout the organization by providing training and support to stakeholders in areas such as contract management, supplier selection, or risk mitigation.
- Reduced supply chain risks through thorough vendor assessments and continuous monitoring of performance metrics.
- Streamlined procurement processes by implementing strategic sourcing and supplier management techniques.
- Conducted regular supplier performance reviews to track progress against expectations, addressing any areas requiring corrective action or improvement initiatives.
- Implemented best practices in supplier diversity, promoting an inclusive supply base that reflects organizational values.
- Improved cost efficiency by negotiating favorable contracts with suppliers based on market analysis and pricing trends.
- Developed annual budgets for the procurement department based on historical spend data, forecasting future needs, and aligning resources accordingly.
- Developed comprehensive procurement policies and procedures to standardize practices across the organization.
- Collaborated with internal stakeholders to define procurement objectives aligned with overall business goals and strategies.
- Enhanced supplier relationships through regular communication, collaboration, and mutual goal-setting for long-term partnerships.
- Resolved invoice and payment issues to facilitate prompt payment to suppliers.
Forensic Investigator
Hollard Insurance Company Gauteng
04.2005 - 11.2011
- Conducted investigations into alleged irregular activities.
- Ensured compliance with best practice methodology and applicable legislation in the course of performing investigations.
- Assessed and evaluated forensic risks and controls in business processes.
- Prepared audit reports on findings and recommended appropriate corrective actions.
- Provided forensic risk advice to line management.
- Performance of routine ad hoc projects as requested by the Executive Head of Customer Services.
- Reported criminal offences to appropriate authorities.
Business Process Analyst
Hollard Insurance Company Gauteng
10.2002 - 11.2004
- Assessed business processes and identified ways to boost improvement.
- Collaborated with upper management to drive strategy and implement new processes.
- Presented findings from process analyses to senior management, securing buy-in for recommended improvements and facilitating implementation efforts.
- Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
- Developed comprehensive documentation of current processes, enabling easier analysis for future enhancements.
- Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
Claims Manager
Hollard Insurance Company
10.2001 - 09.2002
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Determined proper course of action for claims processing.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Improved claims processing efficiency by implementing streamlined workflow procedures.
- Implemented fraud detection measures, minimizing financial losses due to fraudulent activities.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Personal Lines and Motor Underwriter
Hollard Insurance (AA Insurance Services)
05.2001 - 10.2001
- Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwritings.
- Enhanced customer satisfaction, providing detailed explanations on underwriting decisions and policy benefits.
- Fostered strong relationships with brokers and agents to facilitate smoother application processes.
- Strengthened compliance with industry standards, conducting regular audits of underwriting procedures.
- Reduced processing errors, implementing rigorous quality control checks at every stage.
Various Roles (underwriting and Business Processes
BoE Insurance Company T/A NSureline
09.1998 - 04.2001
Various Roles (Teller/ATM Custodian/Enquiries)
Standard Bank
01.1993 - 08.1998
Education
No Degree - Insurance
Moonstone
Gauteng 04.2001 -
No Degree - Insurance
Milpark
Gauteng 04.2001 -
No Degree - Insurance
Moonstone
Gauteng 04.2001 -
No Degree - Insurance
Inseta
Gauteng 04.2001 -
No Degree - Internal Audit
Unisa
Gauteng 04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
Gauteng 04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
Gauteng 04.2001 -
Skills
Compliance reports
Compliance risk management
Compliance program implementation
Compliance monitoring techniques
Regulatory compliance education
Regulation and compliance
Timeline
Compliance
CIB Pty Ltd
02.2024 - Current
Head of Procurement
CIB Pty Ltd
02.2014 - 08.2023
Head of Quality Assurance
CIB Pty Ltd
12.2011 - 12.2024
Forensic Investigator
Hollard Insurance Company Gauteng
04.2005 - 11.2011
Business Process Analyst
Hollard Insurance Company Gauteng
10.2002 - 11.2004
Claims Manager
Hollard Insurance Company
10.2001 - 09.2002
Personal Lines and Motor Underwriter
Hollard Insurance (AA Insurance Services)
05.2001 - 10.2001
No Degree - Insurance
Moonstone
04.2001 -
No Degree - Insurance
Milpark
04.2001 -
No Degree - Insurance
Moonstone
04.2001 -
No Degree - Insurance
Inseta
04.2001 -
No Degree - Internal Audit
Unisa
04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
04.2001 -
No Degree - Insurance
Insurance Institute of South Africa
04.2001 -
Various Roles (underwriting and Business Processes
BoE Insurance Company T/A NSureline
09.1998 - 04.2001
Various Roles (Teller/ATM Custodian/Enquiries)
Standard Bank
01.1993 - 08.1998
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