Victoria Mhula
Junior management
Pretoria
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Floor management/Host
Smoke Hazelwood
Pretoria, Gauteng
03.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Answered customer questions about hours, seating, and menu information.
Bar Waitress
Granite Lounge
Midrand
03.2023 - 07.2023
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Performed opening and closing duties within bar area according to schedule.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
Assistant Manager
French Residential Pretoria
Pretoria
01.2022 - 11.2022
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Dental Receptionist
DR Marapyane GP
Midrand
12.2018 - 10.2021
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Education
Bachelor's - Business Management
Jiyana Secondary School
Tembisa 01.2013 - 11.2017
Information Technology -
Richfield
Midrand 01.2018 - 12.2018
Skills
Conflict management
Tableside Service
Daily specials memorization
POS system
Menu presentation
Guest seating arrangements
Food station setupI u
Bill computation
Dining area maintenance
Order accuracy
Timeline
Floor management/Host
Smoke Hazelwood
03.2024 - Current
Bar Waitress
Granite Lounge
03.2023 - 07.2023
Assistant Manager
French Residential Pretoria
01.2022 - 11.2022
Dental Receptionist
DR Marapyane GP
12.2018 - 10.2021
Information Technology -
Richfield
01.2018 - 12.2018
Bachelor's - Business Management
Jiyana Secondary School
01.2013 - 11.2017