SAP
Victoria Luthuli
Specialist
Johannesburg
Summary
Seasoned specialist in Commercial Management with extensive experience in telecoms, marketing, and sports industries. Proven expertise in driving substantial business growth through innovative strategies. Academically equipped with a Bachelor's and Honors degree in Commerce Business Management, and a Sport Management National Diploma. Adept at reporting, financial analysis, sponsorship, events, and crafting effective communication strategies. Proficient in project management and quality assurance, known for reliability, discretion, and exceptional organizational skills. Energetic and ambitious, committed to delivering excellence and embracing new challenges. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
3
3
Languages
Work History
Specialist: Commercial Management (Regions)
Vodacom
Johannesburg
06.2023 - Current
- Centralized Opex budget management, boosting financial efficiency
- Conducted customer segmentation analysis to drive strategic initiatives
- Generated regional KPI reports to support commercial strategies
- Recommended process improvements and profitability enhancements
- Promoted cross-functional teamwork to align commercial strategies
- Built strong relationships with internal stakeholders
- Prepared detailed monthly reports on key metrics
- Leveraged data analytics for actionable insights
- Supporting 8 Regions across the Business Unit
Supervisor Community Services (Commercial Operations)
Vodacom
Johannesburg
02.2014 - 05.2023
- Developed comprehensive reporting protocols for strategic decision-making
- Enhanced platforms and solutions in collaboration with Five Channel Heads and eight regions
- Advanced report automation and streamlined data flow
- Managed Channel contracts and ensured compliance
- Collaborated with Finance on budgeting and financial analysis
- Developed commercial contracts for Trade Partners
- Verified digital invoices for accuracy and compliance
- Utilized SAP for invoice management and Qlik Sense for data reporting
- Provided strategic guidance to optimize business processes
- Managed Field Service Management contract and vendor relationships
- Administered budgets for operational efficiency
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Created and managed project plans, timelines and budgets.
Supervisor Community Services
Vodacom
Johannesurg
08.2011 - 01.2014
- Ensured service of containers across nine provinces
- Managed monthly sales and financial reports
- Approved invoices and managed payments
- Handled t regional queries and collaborated with trade partners across all eight regions
- Arranged training for community services trade partners
- Managed direct reports and foot soldiers across regions
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Operations Manager
Papadi Integrated Marketing
Johannesburg
06.2010 - 07.2011
- Managed internal and external resources involved in events
- Managed Live TV run of events
- Planned, organized, and implemented events or projects associated with clients and their regional offices
- Managed all aspects of sporting events, concerts, meetings, and conventions
- Worked closely with clients and event specialists to create floor plans, design invites, timelines, and working agendas for each event
- Managed brand development and events aligned with client or customer-focused strategies
- Conducted website analysis and social media updates on events
- Managed media relations invited media to briefings, and articulated event itineraries
- Monitored and controlled event billing per client contracts
- Acted as a liaison for clients to ensure successful program execution
- Developed and maintained effective relationships with service providers, suppliers, and stakeholders
- Conducted market research on current trends in hosting similar events to improve event delivery
- Monitored and evaluated events with post-event logistics
- Managed event compliance with stakeholders to manage risks, liabilities, security, and organization policies
- Managed marketing for Mpumalanga Black Aces
- Organized and managed sponsorship for Old Mutual Mangaung Cup (Soccer off-season tournament)
- Organized and managed sponsorship for Cell C Champ of Champs In three different pronvinces(Gauteng, Mpumalanga & Durban)
- December Community Development games (Gauteng – kwaThema, Free State – Mangaung, Durban – Umlazi)
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reported issues to higher management with great detail.
Sport and Recreation Officer
Tshwane Municipality
Pretoria
08.2006 - 05.2010
- Spearheaded facility management at Lucas Moripe Stadium, scaling operations from Phase 3 construction to Confederation Cup standards for a 33,000 capacity venue
- Successfully hosted FIFA Confederations Cup training sessions for elite teams Italy and Brazil
- Managed multiple high-profile events, including international and national team matches, CAF Champions League, and PSL fixtures for Supersport United and Mamelodi Sundowns (2006-2009), the inaugural Telkom Cup final and significant events such as an ANC National Rally and the Government's Partnership against AIDS initiative
- Directed sport and recreation services, ensuring compliance with safety legislation and enhancing community access to facilities
- Coordinated with key municipal & governments departments including Horticulture, Maintenance, Electricity, Waste, Environmental Health, Emergency Services, Metro Police, and SAPS
- Established and maintained critical security protocols with the Venue Operating Committee
- Negotiated and managed Service Level Agreements, maintaining strong relationships with national and international match commissioners
- Monitored compliance with municipal policies and OHS Act requirements, contributing to safe and efficient facility operations
- Managed venue bookings, financial transactions, and lessee obligations, ensuring fiscal responsibility
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Scheduled events in recreation facilities and monitored facility conditions.
- Developed emergency response plans for recreational facilities, ensuring preparedness in case of accidents or incidents during program offerings.
- Collaborated with local organizations to expand program offerings, increasing community involvement in recreational activities.
- Improved customer satisfaction through regular evaluation and adjustment of program offerings based on feedback.
- Developed comprehensive event plans for large-scale events, ensuring smooth execution and positive experiences for attendees.
- Coordinated logistics for special events such as tournaments, festivals, and exhibitions, ensuring timely set-up and teardown processes.
Education
Master of Commerce - Business Management
University of South Africa (Unisa)
Pretoria South Africa 04.2023 - Current
Honours Degree - Commerce Business Management
University of South Africa (Unisa)
Pretoria South Africa 02.2018 - 12.2020
Bachelor of Commerce (BCom) - Marketing
University of South Africa (Unisa)
Pretoria South Africa 01.2010 - 12.2017
National Diploma - Sport Management
Technikon Witwatersrand (University of Johannesburg)
Johannesburg South Africa 01.2003 - 12.2003
Certificate - Computer Fundamentals
Gemini College
Johannesburg South Africa 07.2003 - 12.2003
Skills
Ability to achieve objectives without having direct responsibility
Ability to communicate technical subjects effectively and accurately to non-specialists
Ability to lead and influence all stakeholders and customers
Group Strategy
Business reporting and Risk Management Analysis
Collaborative skills with individuals at various organizational levels
Compliance Monitoring and HSSE Standards
Procurement Contract Management
Customer relationship management and Customer Service Management
Effective Communication and Group Strategies Implementation
Monthly and Annual Financial analysis
Forward-learning entrepreneurial experience
Innovative thinking Negotiation and Strong Influencing
Integrity/Honesty
Leadership, Administrative Team and Management collaboration
Performance, Quality Assessment, Monitoring, Evaluation of KPI Analysis
Process and Project Management
Proactive Implementation of Adhoc Request
Stakeholder Relationship building
Software
Qlik Sense
Oracle Smart View Adhoc Analysis
Supplier Relationship Management
SOX
ICAP
Timeline
Specialist: Commercial Management (Regions)
Vodacom
06.2023 - Current
Master of Commerce - Business Management
University of South Africa (Unisa)
04.2023 - Current
Honours Degree - Commerce Business Management
University of South Africa (Unisa)
02.2018 - 12.2020
Supervisor Community Services (Commercial Operations)
Vodacom
02.2014 - 05.2023
Supervisor Community Services
Vodacom
08.2011 - 01.2014
Operations Manager
Papadi Integrated Marketing
06.2010 - 07.2011
Bachelor of Commerce (BCom) - Marketing
University of South Africa (Unisa)
01.2010 - 12.2017
Sport and Recreation Officer
Tshwane Municipality
08.2006 - 05.2010
Certificate - Computer Fundamentals
Gemini College
07.2003 - 12.2003
National Diploma - Sport Management
Technikon Witwatersrand (University of Johannesburg)
01.2003 - 12.2003
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