Victoria Kgwadi
Operations Manager
Johannesburg
Summary
Results-oriented Head of Department experienced in operational leadership within diamond and jewellery industry. Achieved operational efficiency, reduced stock risk, and enhanced productivity through effective management of Dispatch, Inventory Control, Treasury, and Quality Control functions. Focused on fostering teamwork and empowering employees to drive continuous improvement and achieve organizational objectives.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Casting Head of Department
Browns Jewellers
03.2025 - 11.2025
- Issue metal following 70/30 ratio with using new and recycled metal.
- Transfer metal onto the system,from Metal Control to Casting and manage alloy metal inventory.
- Conduct scrap unit administration and transfer the correct weights to Recycling and Refining Department.
- Create metal purchase orders, GRV and manage stock levels for requirements and new order fulfillment.
- Managed team performance, including monitoring individual losses and departmental QC rejection rates.
- Ensure 100% adherence to the company quality standards among Casting teams.
- Conducted monthly reviews to assess performance and provide constructive feedback to enhance productivity.
- Discuss rejections and client’s failed order reasons to the relevant departments to allow effective communication to retail stores.
- Presented individual performance metrics to upper management
Setting Head of Department
Browns Jewellers
10.2024 - 02.2025
- Supervised daily handover procedures from setting to final finishing, facilitating uninterrupted workflow.
- Managed team performance, including monitoring individual losses and departmental QC rejection rates.
- Conducted monthly reviews to assess performance and provide constructive feedback to enhance productivity.
- Allocated work fairly and efficiently among workers, ensuring effective productivity.
- Encouraged 100% FTA to adhere to the company quality standards.
- Investigated quality issues related to metal loss exceeding 5% tolerance, enhancing product quality standards.
- Presented individual performance metrics to executive leadership.
Support for Setting Head of Department
Browns Jewellers
06.2024 - 09.2024
- Coordinated daily handover processes from stones department to setting, promoting smooth transitions.
- Allocated work equitably among setters to optimize productivity and efficiency.
- Monitored daily targets and individual losses, addressing discrepancies promptly.
- Investigated quality issues related to metal loss exceeding 5% tolerance, enhancing product quality standards
Stone Department Head of Department
Browns Jewellers
04.2023 - 09.2024
- Mitigated stock risk and established team targets to enhance operations efficiency.
- Facilitated daily planning meetings to boost team productivity.
- Supervised team time studies by ensuring accurate logging on Clockify, improving productivity assessment.
- Validated and authorized all stone purchase orders, ensuring adherence to vendor requirements.
- Tracked new parcel completion times while ensuring accuracy of parcel tracker.
- Collaborated with diamond grading laboratories to ensure thorough processing of diamonds for quality assurance.
- Engaged with merchandise team to address inventory issues, enhancing responsiveness within supply chain.
- Streamlined diamond procurement processes by assessing stock availability and prioritizing order urgency, ensuring effective inventory management.
- Managed Monday MRP completion to deliver timely stock price updates improving procurement strategies
- Conducted monthly reviews to assess performance and provide constructive feedback for productivity enhancement.
Final Finishing Head of Department
Browns Jewellers
12.2022 - 03.2023
- Coordinated handover process to receiving and invoicing department, achieving seamless transition
- Oversaw team leave planning to sustain productivity and achieve departmental targets.
- Maintain 100% alignment with company quality standards among final finishing teams.
- Verify all finalized products comply with quality assurance requirements ahead of handover.
- Oversee completion of quality assurance tick boxes by QC officer and uphold rejection tracker.
- Tracked stock movement and individual losses promoting career growth within team
- Facilitated monthly reviews to evaluate performance and deliver constructive feedback for productivity enhancement.
- Presented individual performance metrics to upper management.
Stone Allocation Administrator and Supervisor
Browns Jewellers
06.2022 - 11.2022
- Oversaw stone allocation and disassembly processes, ensuring streamlined workflow and adherence to quality standards.
- Managed administrative functions for stone allocation department to streamline operations. Allocated stones according to order requirements to optimize inventory management. Enhanced productivity through efficient resource allocation and process improvements.
- Performed daily and monthly stock audits to maintain accurate inventory balance.
- Oversaw disassembly operations and diamond grading processes to ensure high-quality standards.
- Oversaw stone allocation activities ensuring accurate stones matched order requirements.
- concentrated on operational efficiency to streamline workflow and productivity.
Setting QC Officer and Coordinator
Browns Jewellers
06.2022 - 11.2022
- Oversaw departmental targets and prioritized orders for efficient fulfillment.
- qc'd jewellery post-setting to ensure quality stone alignment and security in accordance with company quality standards.
- Carried out inventory counts to uphold accuracy in stock control.
- provided daily insights and organizational planning to department manager
- coordinated reception of new work while assessing quality and quantity of stones before setting.
- Analyzed and addressed departmental discrepancies promptly.
Disassembly Manager
Browns Jewellers
05.2019 - 03.2020
- Managed the disassembly process to ensure compliance with safety and quality standards.
- Oversaw a team of technicians to maximize efficiency during the disassembly operations.
- Implemented process improvements that reduced disassembly time while maintaining high-quality output.
- Trained staff on disassembly techniques and safety protocols to enhance team performance.
Dispatch Manager
Browns Jewellers
01.2018 - 04.2019
- Supervised dispatch department, facilitating effective order placements with courier suppliers.
- Oversaw in-house drivers to maintain effective delivery timelines and optimize product procurement for improved stock flow.
- Capture and assess stock data prioritizing accuracy for consistent daily and monthly reviews
- Coordinated stock receipt and dispatch to retail stores, elevating overall stock management
- Oversaw inventory management for internal and client stock
- Directed overall stock operations involving daily and monthly inventory evaluations.
Stone Department Administrator and 2IC
Browns Jewellers
03.2014 - 12.2017
- Performed grading of gemstones(diamond and color), ensuring company quality standards.
- Adhere and ensure to meet daily and monthly targets.
- Conducted daily and monthly stock takes to ensure accurate inventory management.
- Assisted in leading the department, optimizing performance and productivity.
- Planned and scheduled daily tasks for production teams to meet departmental goals.
- Oversaw department operations and administration, streamlining processes for better productivity.
- Managed warehouse stock and maintained effective relationships with retail stores.
- served as the department trainer for new employees, fostering a knowledgeable and skilled team.
- Conducted investigations for all stone department discrepancies and resolved issues promptly.
Jewellery Receiving Administrator
Browns Jewellers
04.2009 - 02.2014
- Administered quality control processes, ensuring integrity of incoming jewellery to maintain product standards.
- Administered efficient data capturing processes for jewellery tagging and stock costing.
- Administered quality control processes to verify integrity of incoming jewellery.
- Facilitated daily and monthly stock evaluations to uphold reliability in inventory control.
- Facilitated daily and monthly stock evaluations to ensure accuracy and reliability in inventory control.
- Facilitated weekly 5s, promoting compliance with company standard procedures and enhancing workplace organization.
Education
Cerificate -
Easy Excel
Johannesburg 04.2001 -
Certificate - Warehouse Management: Inventory, Stock, Supply Chain
Alison
Europe02-2026
Certificate - End User Computing
PC Training Business College
Johannesburg12-2008
Matric - Basic Education
Seabe High School
Seabe12-1998
Skills
Inventory control
Inventory forecasting
FIFO management
Cycle counts
Stock audits
Inventory matching
Quality assurance
Warehouse management
Risk assessment
Productivity tracking
Project management
Team leadership
Accomplishments
- Supervised team of 21 staff members.
- Resolved product issue through consumer testing.
- Achieved 24 hrs turn around completing stocking 8 parcels with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved 120 swapped units which led to quality achievement.
- Collaborated with team of 14 in the development of stone no stock.
- Achieved 800 units through effectively helping with stone allocation, findings, and also return back in stock 92 000 stones through Disassembly process.
Timeline
Casting Head of Department
Browns Jewellers
03.2025 - 11.2025
Setting Head of Department
Browns Jewellers
10.2024 - 02.2025
Support for Setting Head of Department
Browns Jewellers
06.2024 - 09.2024
Stone Department Head of Department
Browns Jewellers
04.2023 - 09.2024
Final Finishing Head of Department
Browns Jewellers
12.2022 - 03.2023
Stone Allocation Administrator and Supervisor
Browns Jewellers
06.2022 - 11.2022
Setting QC Officer and Coordinator
Browns Jewellers
06.2022 - 11.2022
Disassembly Manager
Browns Jewellers
05.2019 - 03.2020
Dispatch Manager
Browns Jewellers
01.2018 - 04.2019
Stone Department Administrator and 2IC
Browns Jewellers
03.2014 - 12.2017
Jewellery Receiving Administrator
Browns Jewellers
04.2009 - 02.2014
Cerificate -
Easy Excel
04.2001 -
Certificate - Warehouse Management: Inventory, Stock, Supply Chain
Alison
Certificate - End User Computing
PC Training Business College
Matric - Basic Education
Seabe High School
LOCATION & TRANSPORT
Access to public transport
Learning new skills
I am very hands on, onto the departmental day-to-day operations.
It helps me with understanding the department functions and to evaluate time taken for each operation.
I believe in team work, it help to achieve department and organizations goals and targets
I do not promote dependency, it creates lack of efficiency.
Learning new skills
- Operational Leadership
- Warehouse & Inventory Management
- Supply Chain Coordination
- Stock Risk Management
- Lean Process Improvement
- Team Development & Coaching
- Performance Management
- Quality Assurance & Compliance
- KPI & Productivity Management
- Root Cause Analysis
- Cross-Functional Leadership
- Procurement & Supplier Coordination
- Change Management
- Workforce Planning
- Continuous Improvement
- Strategic Problem Solving