VICTORIA CANN
Operations Administrator And P.A To M.D
Johannesburg
Summary
People-focused operations professional with over 9 years’ experience working closely with diverse teams and stakeholders. Expert at streamlining workflows, leading cross-functional teams, and implementing efficient systems in fast-paced environments. Committed to delivering structured and purposeful results with integrity, collaboration, and a strong emphasis on relationship building.
Overview
11
11
years of professional experience
2022
2022
years of post-secondary education
Work History
Operations Administrator & P.A to Managing Director
XpandIT
04.2024 - Current
- Assessed and improved operational workflows, identifying inefficiencies and implementing cross-functional solutions that enhanced day-to-day operations.
- Facilitated collaboration across departments and led the successful delivery of complex, multi-team projects.
- Managed recruitment support by sourcing CVs, coordinating interviews, and onboarding new team members to ensure smooth integration into the company.
- Trained and motivated team members to boost performance, while maintaining a high standard of productivity and accountability.
- Streamlined administrative processes through structured scheduling, resource allocation, and improved task management.
- Evaluated existing systems and software to drive operational efficiency and recommend enhancements.
- Maintained confidentiality and professionalism when handling sensitive company information.
Hostess
Ritas
01.2025 - Current
- Greet and seat guests, ensuring smooth and efficient service during busy, fast-paced hours.
- Balance multiple responsibilities such as coordinating bookings, managing waitlists, and controlling crowd capacity in a dynamic environment.
- Collaborate closely with the manager, bouncers, and kitchen staff to maintain seamless operations.
- Calmly and professionally resolve guest conflicts to maintain a positive atmosphere.
Sales Development Representative
Scytale
01.2024 - 04.2024
- Built relationships with prospects to promote product understanding and support conversions.
- Maintained a high-volume sales pipeline with accurate activity tracking.
- Met monthly targets through strategic outreach and solution-based engagement.
- Communicated the value of Scytale’s offerings to secure new business opportunities.
Personal Assistant to Managing Director
XPANDIT
10.2023 - 12.2023
- Managed personal and professional calendars, coordinating appointments and scheduling future events.
- Assisted the executive with personal tasks, including scheduling and running errands as needed.
- Maintained organized filing systems for both personal and professional documents.
- Exercised utmost discretion in handling confidential information.
- Supported the executive by proactively anticipating needs and promptly addressing concerns to help achieve goals.
Head Waitress
HUDSONS THE BURGER JOINT (Parkhurst)
01.2021 - 01.2024
- Served customers while ensuring waitstaff maintained high levels of service, upholding a professional, organized, and safe environment for employees and patrons.
- Conducted hosting and salesmanship training sessions to enhance staff performance and increase sales.
- Supported, trained, and guided a team of 25 waitresses, fostering skill development and teamwork.
- Organized staff events, including brand training sessions and activations, to boost engagement and knowledge.
Waitress
STEAK AND ALE
01.2020 - 01.2021
- Managed a 120-seat restaurant, often independently, ensuring smooth daily operations.
- Optimized customer experience by serving guests with a sincere, positive, and enthusiastic attitude.
- Adapted quickly to changing COVID-19 restrictions and protocols, maintaining service quality and safety during uncertain times.
Waitress
CAUSE AND EFFECT COCKTAIL KITCHEN
09.2018 - 12.2019
- Worked as part of the team voted Best Bar Team and recognized as one of the Top 100 Bars in the World.
- Applied comprehensive knowledge of spirits to increase daily beverage sales.
- Shared detailed stories and insights on drinks and flavor profiles, helping customers make personalized choices based on their tastes and interests.
- Attended extensive training sessions on various spirits including tequila, whiskey, and brandy to continually upskill and improve sales performance.
Promotions
PURPLE ROCKET
01.2016 - 12.2017
- Worked on numerous brand activations, including spirit campaigns for companies such as Halewood.
- Engaged with customers to create memorable brand experiences and boost product awareness.
Waitress
MAMMA G'S
12.2014 - 06.2017
- Managed the takeaway section during weeknights while attending high school, ensuring accurate and timely order handling.
- Waitressed on weekends, providing friendly and efficient service to customers.
Education
Matric -
DANVILLE PARK GIRLS HIGH SCHOOL
Degree -
FEDISA - SCHOOL OF FASHION DESIGN
01.2018 - 11.2019
Diploma - Marketing Management
IMM GRADUATE SCHOOL
08.2022 - Current
Skills
- Operations & Workflow Management
- Process Optimization
- Recruitment & Onboarding
- Cross-Functional Team Support
- Scheduling & Calendar Coordination
- Conflict Resolution
References
Ross Wilsnach
General Manager, Hudsons The Burger Joint
Email: Wilsnachross@gmail.com
Phone: 071 679 4551
Matthew Calleja
Manager, Rita's
Email: matt.calleja00@gmail.com
Phone: 084 669 9999
Timeline
Hostess
Ritas
01.2025 - Current
Operations Administrator & P.A to Managing Director
XpandIT
04.2024 - Current
Sales Development Representative
Scytale
01.2024 - 04.2024
Personal Assistant to Managing Director
XPANDIT
10.2023 - 12.2023
Diploma - Marketing Management
IMM GRADUATE SCHOOL
08.2022 - Current
Head Waitress
HUDSONS THE BURGER JOINT (Parkhurst)
01.2021 - 01.2024
Waitress
STEAK AND ALE
01.2020 - 01.2021
Waitress
CAUSE AND EFFECT COCKTAIL KITCHEN
09.2018 - 12.2019
Degree -
FEDISA - SCHOOL OF FASHION DESIGN
01.2018 - 11.2019
Promotions
PURPLE ROCKET
01.2016 - 12.2017
Waitress
MAMMA G'S
12.2014 - 06.2017
Matric -
DANVILLE PARK GIRLS HIGH SCHOOL
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