Victor Mooi
Insurance And Telecommunications
41 Kruis Street Johannesburg,Gauteng
Summary
I have 6months of Sales ,selling online advertising for (Webmail) 2009- 2010.
In 2010 - 2014 I started working for Telecommunications (Cell C), under the following positions :
-Customer Services Advisor,
-Billing Advisor
-Sim swaps,
-Systems and Products Trainer
In 2016- 2023 I started working for Insurance Sanlam Sky under the following positions :
-Mail Distribution Administrator
-New Business Administrator
Overview
14
14
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
New Business Administrator
Sanlam Sky
12.2016 - 06.2023
- Dealing with Administration Duties daily
- Indexing clients claims to the relevant Department
- Dealing with new Business request
- Reaching daily target of 413 indexing requests that have to be sent to the relevant Departments
- Reviewing the team's daily stats and sending them to the team
- Submitting weekly reports
- Filling daily reports on who is absent daily and submitting a weekly report
- Managing late coming and noting it down
- Managing the volumes of the workflows
Mail Distribution Administrator (SPF)
Sanlam Head Office
07.2016 - 12.2016
- Assist brokers and clients with requests on their life insurance policies w.r.t.:
- Change personal details (client)
- Change intermediary code
- Register third party
- Send tax contribution certificates
- O Request for quotes and values
- Request forms
- Mail delivery failures
- Direct scan failures
- Incomplete Correspondence
- Enquiry regarding other departments
Customer Services Advisor, Billing Advisor, Sim swaps, Systems and Products Trainer
Cell C
08.2010 - 08.2014
- Responsibilities at the Tell Trevor Campaign included:
- Getting assigned 35 cases daily and getting them resolved
- Dealing with complaints and customer queries
- Escalating complaints to the relevant departments
- Investigating on complaints and queries and providing customers with feedback Responsibilities at the Escalation Department included:
- Getting assigned 10 Hello Peter queries a day and getting them resolved by investigating and providing the customers with feedback
- Calling and acknowledging the customers query and giving customers the turn around time of when the query should be resolved Responsibilities at the Billing Department included:
- Crediting and refunding customers
- Credit, credit customers on Cell C accounts
- Refunding, refunding customers into their own personal accounts Responsibilities as the Systems and Products Trainer included:
- Training store consultants on how to use the system
- Training store consultants on new and old Cell C Products
- Training the store consultants on how to explain a customer's bill
- Training store consultants on how to trouble shoot network investigation queries Sim Swaps
- Getting assigned 45 cases daily
- Calling customers, doing security check and processing sim swap if customer has passed the security check questions asked
Telesales Agent
Webmail International
08.2009 - 01.2010
- O Making 120 calls everyday
- Booking 7 appointments for the next day for Consultant
- Reaching target by signing two deals a week
- Finding own leads and cold calling
Education
Bachelor of Arts - Communications
UNISA
04.2008 - 05.2009
Media Consultant - Communication Science
Boston Business College
Johannesburg 01.2006 - 05.2006
High School Diploma -
Hoerskool Grens (Eastern Cape)
East London 04.2005 - 05.2005
Skills
Corporate Communications
undefinedCell Number
0817383526
Email Address
victormooi26@gmail.com
Career Chronology
- Mail Distribution Centre (SPF), 07/01/16, Current
- Product and Systems Trainer, 08/01/10, 08/31/15
- Unemployed, 01/01/07
Salary Expectations
Negotiable
Identity Number
860513 5148 086
Personal Information
Nationality: SOUTH AFRICAN BLACK
References
- Crystal Martins, 074 657 4604, Cell C Manger
- Pumza Matolengwe, 083 701 8283 / +27 21 916 6280, Sanlam Manger
- Bulelwa Mazula, 0659701903, Webhelp Manger
- Victor Mavuso, 076 188 2489 / +27 11 359 7748, Sanlam Sky
Timeline
New Business Administrator
Sanlam Sky
12.2016 - 06.2023
Mail Distribution Administrator (SPF)
Sanlam Head Office
07.2016 - 12.2016
Customer Services Advisor, Billing Advisor, Sim swaps, Systems and Products Trainer
Cell C
08.2010 - 08.2014
Telesales Agent
Webmail International
08.2009 - 01.2010
Bachelor of Arts - Communications
UNISA
04.2008 - 05.2009
Media Consultant - Communication Science
Boston Business College
01.2006 - 05.2006
High School Diploma -
Hoerskool Grens (Eastern Cape)
04.2005 - 05.2005
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