Job Search Status
Open to workDesired start date: Immediately
Open To Work
Victor Ketwa
Legal Recoveries Advisor
Lenasia south extension 4
Work Preference
Summary
• Momentum Insure - Legal Recoveries top performer Advisor of the Year X4
• Quest Claims Solutions - Legal Recoveries top performer Advisor of the Year
Overview
1
1
Language
12
12
years of professional experience
Work History
Recoveries Specialist
MOMENTUM INSURE
06.2023 - 01.2026
- Motor and non-motor Merits Validation
- Claims and Recoveries Operations
- Collation and validation of third party's details (Recovery and Litigation Matters)
- Tracing Third party's information (Recovery and Litigation Matters)
- ITC / IDS Systems used to trace third parties for potential successful recoveries Claims: XDS and TransUnion (Recovery and Litigation attorney Matters)
- Complying to the POPIA act for third party's confidential information - (Recovery and Litigation attorney Matters)
- Appointing service providers: Tracers and attorneys in the panel (Recovery and Litigation Matters)
- Validation and investigation of third party's insurance and financial status (LSM rating) to determine possibilities of a potential successful recovery.
- Technical skill to determine apportionable merits and potential abandonment of a recovery matter from third party's insurers or directly from uninsured third parties - (Recovery Matters)
- Drafting and sending initial approach or Letter of Demand (LOD) to third party's insurer to procure a claim number for a specific date of loss in question - (Recovery Matters)
- Negotiating settlement offers within front office mandates.
- Validating third party's insurer legal advisor details
- Claim allocation to a legal recoveries advisor to negotiate a possible successful recovery settlement offer against third party's insurer - (Recovery and Litigation Matters)
- Appointing attorneys on litigation matters
- Drafting Letter of Demand (LOD) and sending an approach to uninsured third parties and their Insurance.
- Compiling final quantum documents.
- Negotiating a settlement offer with third party insurer based on the final quantum.
- Recovering and negotiating AOD (Agreement of Dept) from uninsured third parties (Recoveries uninsured matters)
- Managing Turn Around Times (TAT) of claim handling
- Constant feedback and updates to brokers and direct clients with the progress of a recovery
- QA: Quality Assurance of claim handling
- Reimbursements of policy holder's excess upon a successful and finalization of a recovery claim
- Short-Term Insurance
Recoveries and Liabilities Input handler (Administrator)
QUEST CLAIMS SOLUTIONS (PTY) LTD
08.2021 - 05.2023
- Claims Merits Validation (Motor & Non-Motor claims)
- Handling third party's approaches (Insured and Uninsured matters)
- Entertaining Third party's approaches (Insured and Uninsured matters)
- Requesting for full and final Quantum documents from third party's insurers (Insured matters)
- Requesting compliance documents from uninsured third parties.
- Appointing Service provider: External assessor Fixico for reassessment of received third party's Quotes and Repairer's invoices
- Claim allocation to a legal liability advisor
- Frequent updates (Progress and status of claims) to brokers, direct clients and underwriter: OLD MUTUAL INSURE
- Finalization of Third-Party claims without approaches that has surpassed the Turn Around Time (TAT) of 30 working days as per SOP (Standard Operating Procedure)
Recoveries Input handler (Administrator) / Front Office Validation Specialist
OLD MUTUAL INSURE
07.2017 - 07.2021
- Motor and non-motor Merits Validation
- Claims and Recoveries Operations
- Collation and validation of third party's details (Recovery and Litigation Matters)
- Tracing Third party's information (Recovery and Litigation Matters)
- ITC / IDS Systems used to trace third parties for potential successful recoveries Claims: XDS and TransUnion (Recovery and Litigation Matters)
- Complying to the POPIA act for third party's confidential information - (Recovery and Litigation Matters)
- Appointing service providers: Tracers, Assessors and SIU for investigating claims with a quantum over R100k - (Recovery and Litigation Matters)
- Validation and verification of third party's insurance and financial status (LSM rating) to determine possibilities of a successful, apportionable and abandonment of a recovery matter from third party's insurers or directly from uninsured third parties - (Recovery Matters)
- Drafting the initial Letter of Demand (LOD) to send an approach to third party's insurer to procure a claim number for a specific date of loss in question - (Recovery Matters)
- Validating third party's insurer legal advisor details
- Claim allocation to a legal recoveries advisor to negotiate a possible successful recovery settlement offer against third party's insurer - (Recovery and Litigation Matters)
- Appointing attorneys on litigation matters
- Drafting a Letter of Demand (LOD) and send an approach to uninsured third parties
- Recovering and negotiating AOD (Agreement of Dept) from uninsured third parties (Recoveries uninsured matters)
- Managing Turn Around Times (TAT) of claim handling
- Constant feedback and updates to brokers and direct clients with the progress of a recovery
- QA: Quality Assurance of claim handling
- Reimbursements of policy holder's excess upon a successful and finalization of a recovery claim
- OLD MUTUAL INSURE Short-Term Insurance
Recoveries Input handler (Administrator) / Front Office Validation Specialist
Mutual & Federal Short-Term Insurance
02.2016 - 09.2017
- Motor and non-motor Merits Validation
- Claims and Recoveries Operations
- Collation and validation of third party's details (Recovery and Litigation Matters)
- Tracing Third party's information (Recovery and Litigation Matters)
- ITC / IDS Systems used to trace third parties for potential successful recoveries Claims: XDS and TransUnion (Recovery and Litigation Matters)
- Complying to the POPIA act for third party's confidential information - (Recovery and Litigation Matters)
- Appointing service providers: Tracers, Assessors and SIU for investigating claims with a quantum over R100k - (Recovery and Litigation Matters)
- Validation and verification of third party's insurance and financial status (LSM rating) to determine possibilities of a successful, apportionable and abandonment of a recovery matter from third party's insurers or directly from uninsured third parties - (Recovery Matters)
- Indexing and scanning of files (Recovery and Liability Matters)
- Drafting the initial Letter of Demand (LOD) to send an approach to third party's insurer to procure a claim number for a specific date of loss in question - (Recovery Matters)
- Validating third party's insurer legal advisor details
- Claim allocation to a legal recoveries advisor to negotiate a possible successful recovery settlement offer against third party's insurer - (Recovery and Litigation Matters)
- Appointing attorneys on litigation matters
- Drafting a Letter of Demand (LOD) and send an approach to uninsured third parties
- Recovering and negotiating AOD (Agreement of Dept) from uninsured third parties (Recoveries uninsured matters)
- Managing Turn Around Times (TAT) of claim handling
- Constant feedback and updates to brokers and direct clients with the progress of a recovery
- Reimbursements of policy holder's excess upon a successful and finalization of a recovery claim
Procurement administrator / HPL / Hollard Personal Lines
Hollard Insurance
07.2015 - 12.2015
- Requesting and Verifying Mandatory compliance documents for Hollard suppliers and service providers
- Validation of Hollard service providers status with SARS (VAT Vendors or Non-VAT Vendors)
- VALIDATION AND VERIFACITION OF MANDATORY COMPLIANCE DOUMENTS:
- BEE CERTIFICATES
- ACCOUNTANTS or AUDITOR'S LETTER
- CIPRO CERTIFICATES and TAX CLEARENCE CERTIFICATES
- BANKING DETAILS
- CANCELLED CHEQUES
- ENTITY'S REGISTRATION DOCUMENTS
- CRA (Collision Repair Association) CERIFICATE
- Validating service providers SLAs with Hollard insurance company (Verifying contract status of the supplier or service provider if it meets the Standard Operation procedure - SOP)
- Updating spread sheets of entity's details using Microsoft Excel
- Telecon and correspondence information verification with the service provider
- HOLLARD INSURANCE (Short-Term and Long-Term insurance)
Recoveries and Liabilities Front Office (Validation Specialist)
Hollard Insurance
01.2015 - 07.2015
- Motor and non-motor Merits Validation
- Collation and validation of third party's details (Recovery and Litigation Matters)
- Tracing Third party's information (Recovery and Litigation Matters)
- ITC / IDS Systems used to trace third parties for potential successful recoveries Claims: XDS, TransUnion, Experian and Compuscan (Recovery and Litigation Matters)
- Complying to the POPIA act for third party's confidential information - (Recovery and Litigation Matters)
- Appointing service providers: Tracers, Assessors and SIU for investigating claims with a quantum over R100k - (Recovery and Litigation Matters)
- Validation and verification of third party's insurance and financial status (LSM rating) to determine possibilities of a successful, apportionable and abandonment of a recovery matter from third party's insurers or directly from uninsured third parties - (Recovery Matters)
- Indexing and scanning of files (Recovery and Liability Matters)
- Drafting the initial Letter of Demand (LOD) to send an approach to third party's insurer to procure a claim number for a specific date of loss in question - (Recovery Matters)
- Validating third party's insurer legal advisor details
- Claim allocation to a legal recoveries advisor to negotiate a possible successful recovery settlement offer against third party's insurer - (Recovery and Litigation Matters)
- Appointing attorneys on litigation matters
- Drafting a Letter of Demand (LOD) and send an approach to uninsured third parties
- Recovering and negotiating AOD (Agreement of Dept) from uninsured third parties (Recoveries uninsured matters)
- Requesting third party's full approach with final quantum documents - (Liability Matters)
- Validating third party's final quantum documents - (Liability Matters)
- Appointing assessors for reassessing high quantum claims for approaches received from third party's insurers (Liability matters)
- Hollard Insurance (Short Term insurance)
Recoveries and Liabilities Front Office (Validation Specialist)
Hollard Insurance
01.2015 - 07.2015
- Motor and non-motor Merits Validation
- Collation and validation of third party's details (Recovery and Litigation Matters)
- Tracing Third party's information (Recovery and Litigation Matters)
- ITC / IDS Systems used to trace third parties for potential successful recoveries Claims: XDS, TransUnion, Experian and Compuscan (Recovery and Litigation Matters)
- Complying to the POPIA act for third party's confidential information - (Recovery and Litigation Matters)
- Appointing service providers: Tracers, Assessors and SIU for investigating claims with a quantum over R100k - (Recovery and Litigation Matters)
- Validation and verification of third party's insurance and financial status (LSM rating) to determine possibilities of a successful, apportionable and abandonment of a recovery matter from third party's insurers or directly from uninsured third parties - (Recovery Matters)
- Indexing and scanning of files (Recovery and Liability Matters)
- Drafting the initial Letter of Demand (LOD) to send an approach to third party's insurer to procure a claim number for a specific date of loss in question - (Recovery Matters)
- Validating third party's insurer legal advisor details
- Claim allocation to a legal recoveries advisor to negotiate a possible successful recovery settlement offer against third party's insurer - (Recovery and Litigation Matters)
- Appointing attorneys on litigation matters
- Drafting a Letter of Demand (LOD) and send an approach to uninsured third parties
- Recovering and negotiating AOD (Agreement of Dept) from uninsured third parties (Recoveries uninsured matters)
- Requesting third party's full approach with final quantum documents - (Liability Matters)
- Validating third party's final quantum documents - (Liability Matters)
- Appointing assessors for reassessing high quantum claims for approaches received from third party's insurers (Liability matters)
- Hollard Insurance (Short Term insurance)
Sales and Customer Care Services
Virgin Mobile
01.2014 - 06.2014
Education
High School Diploma - Architectural Draughting, Structural Draughting, Mechanical Draughting, Applied Mechanics, Applied Mathematics, Quantity surveying, Civil Technology, Auto CAD and Revit Architecture
Academy of Advanced Technology
Northcliff Bayers Naude01-2012
Matric - English (Home Language), Afrikaans (First Additional Language), Mathematics (Pure Mathematics), Physical Science, Civil Technology (Technical Engineering subject), Life Sciences (Biology), Life Orientation
Mondeor High School
01-2009
Skills
Repairs
Routine maintenance
Investigation techniques
Client relationship building
Debt negotiation
Legal compliance
Payment processing
Documentation
Settlement negotiation
Collection techniques
Investigative tools
Asset recovery
Teamwork
Teamwork and collaboration
Time management
Excellent communication
Decision-making
Time management abilities
Adaptability and flexibility
Attention to detail
Problem-solving aptitude
Case management
Analytical thinking
Professionalism
Conflict resolution
Personal Information
- ID Number: 9006055236085
- Dependents: None
- Date of Birth: 05 June 1990
- Gender: Male
- Nationality: Republic of South Africa
- Driving License: None
- Marital Status: Single
- ID Number: 9006055236085
First Names
Nkosekhaya Victor
Email Addresses
- Victor.ketwa@gmail.com
- Victorketwa@iCloud.com
- Soksie@questclaims.co.za
References
- Merinda Kamfer, HEAD OF THE LEGAL DEPARTMENT - Recoveries, Liabilities and Litigation for HPL (Hollard Personal Lines), 011 351 1049, 083 324 5011, merindak@hollard.co.za
- Michael Meyer, Line Manager - Recoveries, Liabilities and Litigation / HPL, 011 351 5730, 074 587 6270, Michaelm@hollard.co.za
- Lungiswa Mdumaza, Recoveries Negotiator / Technician / HOLLARD HPL, 011 351 2826, 076 1208 032, lungiswam@hollard.co.za
- Avril Sookdoe, Recoveries Negotiator / Technician / HOLLARD HPL, 011 351 5000, avrils@hollard.co.za
- Anton Botha, HEAD / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1067, 083 325 8688, antonb@hollard.co.za
- Safiyah Fanoo, TEAM LEADER / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1133, Safiyahf@hollard.co.za
- Mavis Lubambo, PROCUREMENT ADMINISTRATOR / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1411, mavisl@hollard.co.za
- Ronel Harvey, RECOVERIES / LIABILITIES AND LITIGATION LINE MANAGER, 011374 2119, ronel.harvey@mf.co.za
- Ellen Mashele, Recoveries Front Office Team Leader, 011 374 2474, ellen.mashele@mf.co.za
- Mr. Mickesh Maharaj, Managing Director, 010 447 7767, mickesh@questclaims.co.za
- Given Monyahi, Manager / Insured & Uninsured, 010 447 7767, given@questclaims.co.za
- Ellen Mashele, Team Manager /Front Office Recoveries, 010 447 7767, ellen@questclaims.co.za
- Soksie Ketwa, Senior Negotiator: Insured Recoveries SCS, 010 447 7767 Ext 105, 0768464675, 0672250467, soksie@questclaims.co.za
- Kwena Moukangwe, Team Manager - Front office
- Mariette Boshoff, Manager - Legal Recoveries, Liabilities and Litigation
- Molebo Botopela, Legal Recoveries Advisor
- Solomom Mokwena, Legal Liabilities Advisor
- Mzwakhe Mathebula, Non-Drivable Claims Advisor
References
- Merinda Kamfer, HEAD OF THE LEGAL DEPARTMENT - Recoveries, Liabilities and Litigation for HPL (Hollard Personal Lines), 011 351 1049, 083 324 5011, merindak@hollard.co.za
- Michael Meyer, Line Manager - Recoveries, Liabilities and Litigation / HPL, 011 351 5730, 074 587 6270, Michaelm@hollard.co.za
- Lungiswa Mdumaza, Recoveries Negotiator / Technician / HOLLARD HPL, 011 351 2826, 076 1208 032, lungiswam@hollard.co.za
- Avril Sookdoe, Recoveries Negotiator / Technician / HOLLARD HPL, 011 351 5000, avrils@hollard.co.za
- Anton Botha, HEAD / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1067, 083 325 8688, antonb@hollard.co.za
- Safiyah Fanoo, TEAM LEADER / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1133, Safiyahf@hollard.co.za
- Mavis Lubambo, PROCUREMENT ADMINISTRATOR / GROUP PROCUREMENT / HOLLARD / HPL, 011 351 1411, mavisl@hollard.co.za
- Ronel Harvey, RECOVERIES / LIABILITIES AND LITIGATION LINE MANAGER, 011374 2119, ronel.harvey@mf.co.za
- Ellen Mashele, Recoveries Front Office Team Leader, 011 374 2474, ellen.mashele@mf.co.za
- Mr. Mickesh Maharaj, Managing Director, 010 447 7767, mickesh@questclaims.co.za
- Given Monyahi, Manager / Insured & Uninsured, 010 447 7767, given@questclaims.co.za
- Ellen Mashele, Team Manager /Front Office Recoveries, 010 447 7767, ellen@questclaims.co.za
- Soksie Ketwa, Senior Negotiator: Insured Recoveries SCS, 010 447 7767 Ext 105, 0768464675, 0672250467, soksie@questclaims.co.za
- Kwena Moukangwe, Team Manager - Front office
- Mariette Boshoff, Manager - Legal Recoveries, Liabilities and Litigation
- Molebo Botopela, Legal Recoveries Advisor
- Solomom Mokwena, Legal Liabilities Advisor
- Mzwakhe Mathebula, Non-Drivable Claims Advisor
Timeline
Recoveries Specialist
MOMENTUM INSURE
06.2023 - 01.2026
Recoveries and Liabilities Input handler (Administrator)
QUEST CLAIMS SOLUTIONS (PTY) LTD
08.2021 - 05.2023
Recoveries Input handler (Administrator) / Front Office Validation Specialist
OLD MUTUAL INSURE
07.2017 - 07.2021
Recoveries Input handler (Administrator) / Front Office Validation Specialist
Mutual & Federal Short-Term Insurance
02.2016 - 09.2017
Procurement administrator / HPL / Hollard Personal Lines
Hollard Insurance
07.2015 - 12.2015
Recoveries and Liabilities Front Office (Validation Specialist)
Hollard Insurance
01.2015 - 07.2015
Recoveries and Liabilities Front Office (Validation Specialist)
Hollard Insurance
01.2015 - 07.2015
Sales and Customer Care Services
Virgin Mobile
01.2014 - 06.2014
Matric - English (Home Language), Afrikaans (First Additional Language), Mathematics (Pure Mathematics), Physical Science, Civil Technology (Technical Engineering subject), Life Sciences (Biology), Life Orientation
Mondeor High School
High School Diploma - Architectural Draughting, Structural Draughting, Mechanical Draughting, Applied Mechanics, Applied Mathematics, Quantity surveying, Civil Technology, Auto CAD and Revit Architecture
Academy of Advanced Technology