VICTOR CHIWARIDZO
Summary
Motivated front office and hotel manager with eight years of experience in the hospitality industry. Expertise in reservations management, guest check-in and check-out, customer service, problem resolution, and staff training. Proven track record of leading teams, surpassing guest expectations, and driving revenue growth while fostering strong relationships with guests and team members. Started in housekeeping and earned four promotions over five years, progressing to roles including night auditor, food and beverage supervisor, and duty manager.
Overview
10
10
years of professional experience
Work History
Front Office Manager
The Hyde All Suites Hotel
03.2019 - Current
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Streamlined departmental operations by creating Standard Operating Procedures (SOPs), implementing effective shift scheduling, and conducting staff training and performance reviews
- Spearheaded the hotel's COVID-19 quarantine project in collaboration with Discovery, Investec, and Bankmed, achieving an 80% recovery rate among guests
- Developed staff induction and culture training programs, resulting in a 30% reduction in turnover and improved employee retention.
Assistant Restaurant Manager
La Frasca Italian Restaurant
02.2015 - 01.2019
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Education
Diploma - Operations Management
ALISON ACADEMY
01.2022
Diploma - Hospitality Management
ALISON ACADEMY
01.2021
Skills
- Performance Management
- Guest Relations
- Team Leadership
- Reservations
- POS Systems
- Effective Communication
- Critical Thinking
- Complaint handling
Websites
Recognition
- Recognized as the Best Manager and Leader of the year for 2 consecutive years since 2022
- Featured in The Herald Newspaper in July 2020 for Outstanding Guest Service during COVID-19 Pandemic.
Timeline
Front Office Manager
The Hyde All Suites Hotel
03.2019 - Current
Assistant Restaurant Manager
La Frasca Italian Restaurant
02.2015 - 01.2019
Diploma - Hospitality Management
ALISON ACADEMY
Diploma - Operations Management
ALISON ACADEMY
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